We stayed in this hotel four nights on our Italian holiday in July 2013.
Hotel is located beautifully on the lake, but all too close to the main lakeside road with heavy noisy traffic.
The guests are met by extravagantly decorated lobby interiors with glass, gold and sparkling crystal chandeliers and by rather cold and unengaged front desk staff.
Our double room turned out to be far from the splendor of the lobby area, although with the expensive leather and fabric décor of the walls.
The room was small and totally uncomfortable.
Uncomfortable hard beds, only one brick- like pillow per person, plastic cups instead of glasses, no complimentary water in the room, small closet with all too few hangers. Bathroom was large but without the necessary shelf space, and without plug for the hair styler. All this is expected from the hotel in this (high!) price category, which markets itself as a four star luxury hotel.
Restaurant is on the lake side and has stunning views, but food quality is not in line with the price level. Breakfast was OK, with a good variation of freshly made juices, but nothing outstanding.
Nowadays it seems outrageous to pay 5 EUR per hour of use of WIFI, but this hotel is still living in the past decade.
And still, I would have given this hotel three stars, if not for one shocking episode. On a rainy day we have borrowed two umbrellas from the concierge. These were ordinary umbrellas with the hotel logo. We have returned them personally a few hours later, but to our great surprise we later found extra charges of 20 EUR for use of umbrellas on our hotel bill. Outrageous experience!
Good reason to be more awake and attentive at the check out!!
All in all, I can not recommend this hotel, especially if you are looking for quality, comfort and attention to the guests.
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- Also Known As:
- Splendid Hotel Baveno
- Hotel Splendid Baveno, Lake Maggiore, Italy