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“Terrible Internet Service”

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Crowne Plaza Hotel Milan City
Ranked #50 of 428 Hotels in Milan
Certificate of Excellence
Reviewed 19 March 2012

I stayed here for one night and glad that it was just that. I had payed for an upgraded room that comes with free WiFi service since I had a lot of business to conduct via the internet. In my room I could not get the internet to work, I was back and forth up and down with the front desk trying to get it to work, they were finally good enough to let me use the phone in the hotel office to make some of my calls since the internet wasn't working, so many thanks to the great service for the men behind the front desk (thanks). When I checked out they did not offer me a discount for the extra that I had payed for the internet service that didn't work! I contacted the parent company and they offered me a lousy 2,000 reward points which would probably pay for a glass of water. I can't suggest this hotel for a business person based on my experience.

  • Stayed: February 2012, travelled solo
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Thank travelxpertNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, ihgcare at Crowne Plaza Hotel Milan City, responded to this reviewResponded 9 April 2012

Dear TravelxpertNY,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Sincerely,

Brenda J.
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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518 - 524 of 1,176 reviews

Reviewed 5 March 2012

The hotel appears very new inside, literally spotless, stylish and very welcoming.

Location is perfect, with Sondrio Metro station literally outside the door - 10 mins on the Metro to Duomo, with potential to connect to all different lines accordingly.

Rooms are fantastic - mine was a standard room, which had 2 tvs, excellent king size bed, seperate couch and lounge area, generous bathroom with monsoon shower.

Basically, if you're looking for a quality hotel, typical of the Crowne Plaza brand, then this one is ideal.

  • Stayed: February 2012, travelled on business
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Thank jwpollard100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2012

Nice hotel, some friendly staff. Small room, but clean. Hotel is on top of metro so location is very convenient. Also has a fitness center with a small steam room. Feels more like a business hotel.

  • Stayed: March 2012, travelled on business
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1  Thank Sanjay G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

Nice hotel, friendly staff. Our room was very small, but clean. Hotel is next to metro so very handy, but cabs to centre also pretty cheap.

  • Stayed: February 2012, travelled as a couple
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1  Thank Ridders73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

Location of the hotel is very convenient. We came in Dec, was very col, therefore we were so happy that they had a steam room. Room is clean and spacious, with very nice balcony.

  • Stayed: December 2011, travelled as a couple
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Thank Olga S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2012

About 2 - 3 times I year i go to Milan for business. Last week I was there for the BIT Tourism Trade show. I stayed at the crown Plaza. Very nice value for money hotel that competes with the likes of Hilton and Mercure/Sofitel. The staff was very helpful and friendly. The rooms comfortable, modern and most important...FREE WIFI.
The breakfast is also quite good.
Its reasonably centrally located and has the SONDRIO M2 subway station ride next to the door. From there its 5 minutes to the DUOMO and every other subway route.
When they call a taxi for you they come in less than 2 minutes. and its about 15 - 20 min. from the Linate airport.

This Hotel will definitely be my base for my upcoming trips to Milan.

  • Stayed: February 2012, travelled on business
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1  Thank Tirso T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2012

Very nice hotel. The rooms are simple and stylish.

The location of the hotel is not bad. It is located directly beside a metro stop, and a 20 minute walk from the city centre.

My only disappointment is that there is a night club directly beside the hotel which can be a little noisy late into the night. Although most of the noise is blocked by the windows, the bass beat can be annoying when trying to sleep. I would recommend asking for a hotel facing away from the club.

Room Tip: Ask for a room facing away from the night club. It can be a little noisy at night.
See more room tips
  • Stayed: November 2011, travelled as a couple
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1  Thank grennanm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Milan City

Address: Via Melchiorre Gioia 73, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#18 Spa Hotel in Milan
#24 Family Hotel in Milan
#33 Business Hotel in Milan
#44 Luxury Hotel in Milan
#74 Romantic Hotel in Milan
Price Range: £99 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Milan City 4*
Number of rooms: 109
Official Description (provided by the hotel):
The Crowne Plaza Milan City is a newly built superior 4 star hotel located in the City business district of Milan and close to the Central Railway Station.Sondrio subway station (yellow line) is aside the hotel to reach the main city attractions like the Cathedral, La Scala Opera House, Sforza Castle.Easy access to the shopping areas of both the 'Fashion District' and Corso Buenos Aires and to the nightlife of Corso Como, full of fashion lounge bars and restaurants. The new Exhibition Centre in Rho/Pero, so as Fieramilano Convention Center are easily reachable by public transportation (red line subway).The Crowne Plaza Milan City boasts totally soundproofed rooms with a stylish design(81 standard rooms, 18 superior rooms, 7 junior suites and 3 family rooms) equipped with WI-FI internet connection, LCD flat screens with DTT Network and Pay-per-View movies system. The hotel also features a fitness center on the roof with view on Milan's skyline with wellness area and saunaCongress facilities up to 120 delegates (including an Executive Boardroom for up to 10 people) equipped with WI-FI and latest technological equipment.Restaurant with international and typical cuisine, and a cosy bar overlooking Hotel s Winter Garden . ... more   less 
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Also Known As:
Crowne Plaza Milan

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