I visit Milano 1 or 2 times per year for business reasons. I always stay in the same hotel in Piazza Duomo but this time was fully booked. I booked in CP Milan City. I rarely stay in international branded hotels. Most of them are impersonal, boring, not flexible, not inspiring. One of the things that matters most in hospitality is the first and last impression that leaves a hotel to its guests. I will describe my last impression first. I am standing on the reception desk waiting for my luggage, after checking out. The receptionist is alone at that moment and the phone rings. Guest on the other line is asking for an upgrade as he has an IHG Rewards Club Card. Receptionist explains that an upgrade may be offered upon availability on the day of arrival and that his membership card doesn't guarantee this benefit. Guest insists. Another line is ringing. Receptionist puts guest on hold saying "hold on a minute sir, I am alone and there is slavery in this country" !!! Then just before he answers the second line he swears to the guest on hold "c...o tua madre". I do not speak Italian but I crearly understood this phrase. Commonly used in San Siro stadium during a match of Milan or Inter. I don't know if I need to comment more on this. The card of the GM was in my room. I have his e-mail. The only reason I am not sending the name, the time and the date to the GM is because I think that 14% unemployment is enough for Italia. In addition, I come from a country with 27% unemployment with destroyed labor relations and Banghladeshi salaries putting lots of pressure in the back of the staff in any sector of the market. First impression was the night sleep as I arrived quite late. There is the so called "sleep advantage" of CP. Luxurious bedding - true. Aromatherapy kit - true. Quite zones - false. Housekeeping activities after 10.00am - false. Rooms are absolutely no soundproof. Dragging of furnitures from next door, heavy steps from above, toilet flashes, elevator mechanism, vacuum cleaners, you could hear everything. Breakfast buffet is OK although some slices of toast bread are stale (probably surplus from previous days), room size just fine, very clean, bathroom spacious. Cleaning ladies and restaurant staff full of smiles. Iron and ironing board standard equipment (useful for corporate travelers). In general, unfortunately I can't say that the particular property deserves an IHG brand.
- Official Description (provided by the hotel):
- The Crowne Plaza Milan City is a newly built superior 4 star hotel located in the City business district of Milan and close to the Central Railway Station.Sondrio subway station (yellow line) is aside the hotel to reach the main city attractions like the Cathedral, La Scala Opera House, Sforza Castle.Easy access to the shopping areas of both the 'Fashion District' and Corso Buenos Aires and to the nightlife of Corso Como, full of fashion lounge bars and restaurants. The new Exhibition Centre in Rho/Pero, so as Fieramilano Convention Center are easily reachable by public transportation (red line subway).The Crowne Plaza Milan City boasts totally soundproofed rooms with a stylish design(81 standard rooms, 18 superior rooms, 7 junior suites and 3 family rooms) equipped with WI-FI internet connection, LCD flat screens with DTT Network and Pay-per-View movies system. The hotel also features a fitness center on the roof with view on Milan's skyline with wellness area and saunaCongress facilities up to 120 delegates (including an Executive Boardroom for up to 10 people) equipped with WI-FI and latest technological equipment.Restaurant with international and typical cuisine, and a cosy bar overlooking Hotel s Winter Garden . ... more less
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- Also Known As:
- Crowne Plaza Milan