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Doubletree by Hilton Milan
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Reviews (1,180)
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All reviewsdouble treecity centrenice hotelhotel shuttlefree shuttletram rideindustrial areapublic transportationshuttle servicenumber trambusiness hotelhotel is locatedroom servicebusiness tripmalpensa airportnice bathroommetro station
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Reviewed 27 May 2014

I have graded this hotel as poor based solely on the location. Other than that, the hotel is very good being neat and clean with the staff being very friendly and helpful. The food in the restaurant is very good as we had both breakfast and dinner in the restaurant. The rooms are spacious and the beds are comfortable. But the location is TERRIBLE if you are a tourist and have no car. We got the impression from the hotel website that the location was not that far from the city center and public transportation would be easy but we made a wrong assumption. The hotel is located in an industrial and seedy neighborhood. Directly across the street is a semi finished building that reminded me of something that was bombed. Public transportation is available with the tram being two blocks away and the train station about 6 blocks away. The hotel offers a free shuttle to the Certosa train station which will take you to the city center (four stops then change trains for one more stop) but you have to by your tickets at a Tobacco shop as the Certosa station is isolated and desolate. We ended up walking back to the hotel at dusk the first evening as my cell phone battery died and I was unable to contact the hotel for the shuttle. It was a scary experience. We then ended up taking taxis to and from town which was very expensive and a long ride each way. The she-male prostitutes come out at night and are on every corner. I would recommend staying in the city center if you are a tourist as this neighborhood offers nothing and it is so far from the city center it is not even on the map that the hotel provided.

Room Tip: If you are a tourist and have no car stay close to the Central Train Station as there are a number of hotels to choose from and you will be in walking distance to everything.
  • Stayed: May 2014, travelled with family
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1  Thank Tim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregoriopecoraro, General Manager at Doubletree by Hilton Milan, responded to this reviewResponded 29 May 2014

Dear Tim K,

I want to thank you for the appreciation of our Hotel services and our staff. I'm sorry you did not find our location suitable to your needs also because most of our guest choice our Hotel for it's strategic position close to the Fairs, to Certosa business district, to the Congress Center, to the Stadium S.Siro, to the Expo Area. So our area is for sure not terrrible but functional to a business trip or a leisure trip for people who need to stay close to the Stadium for a concert or a football match or prefer stay in a Hilton property with all the safety and accurance of services at a convenient rate instead of paying the double of the rate to stay in a less comfortable Hotel in the city center.
I can recommend you next time you make a hotel booking to check the location of the hotel, it is very easy on our site or through every site where our hotel is present there is a google map location as to prevent surprise and make a so inappropriate review that for sure we do not deserve.
Thanks.

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Reviewed 23 May 2014

This hotel is located outside the main part of the city in a dingy industrial strip with prostitutes in the street nightly right outside your door (no kidding). There are no reasonable public transportation options nearby, and taxis are expensive. Although the property itself is nice and the staff excellent, I cannot recommend this hotel.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Howard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregoriopecoraro, General Manager at Doubletree by Hilton Milan, responded to this reviewResponded 26 May 2014

Dear Howard R,

Thank you for the appreciation of Hotel and his services. Please note that the Hotel is well connected to the city center both by tram just in front of the Hotel then by metro using our free shuttle to reach Lotto station. As you wrote on the Hilton review and on Tripadvisor the Hotel offer a good service and has an excellent staff and I think these are good reasons to recommend our Hotel also if, like in every area of Milan, also in the historical center you can find prostitutes in the street. By our side we are working with our secutity staff to control the area in front of the Hotel that is safe and pleasant but we cannot control the beginning of the street 250-300 meters away where they occasionally stay. I undestand you came for leisure but I can assure you that our location is much more appreciated from our business clients that easily reach the Rho Fair the MI.CO congress center, S. Siro stadium and the Expo 2015 area.

Thanks.

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Reviewed 21 May 2014

Thank you Luca, Marko,Lola and Rashid,I am George from Bulgaria.It was really nice.Do you remember me?I have wonderful time at your hotel. Thank you really.I would like to come to Milan,to Como and at your hotel!Chiao!

  • Stayed: May 2014, travelled with friends
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Thank georgi s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregoriopecoraro, General Manager at Doubletree by Hilton Milan, responded to this reviewResponded 26 May 2014

Dear Georgi,

we are very happy you had a wonderful stay in our Hotel and you appreciate our staff.
We await for your coming back in Milan to reply your comfotable stay.

Thanks

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Reviewed 18 May 2014

Highly recommend for a business stay. Great staff and good service. The breakfast was very good and offered many options. Bed was firm and very comfortable. The decor and design of the hotel is quite contemporary and pleasing.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Rakesh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregoriopecoraro, General Manager at Doubletree by Hilton Milan, responded to this reviewResponded 19 May 2014
Google Translation

Cara Sumitha,

La ringrazio per l'apprezamento dell'Hotel e dei suoi servizi espresso nella sua recensione.
Mi spiace non abbia trovato di suo gusto la pietanza ordinata al ristorante ma le assicuro che dal punto di vista qualitativo usiamo solo prodotti freschi e di prima qualità. Proprio per questo avrei piacere di invitarla a cenare come mio ospite presso il nostro ristorante nella sua prossima visita a Milano per farle recuperare il suo giudizio cosi da rendere tutto perfetto, Hotel e ristorante.
Spero di rivederla presto.

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Reviewed 16 May 2014

The Doubletree is quite a distance from the city centre and the congress centre and the hotel isn't located in a very nice area of town, but it is worth staying given its excellent staff (Luca behind the bar was great and knew his cocktails!) and the service was generally very good.
We arrived from Linate airport, which is not serviced (there is a free shuttle to/from Malpensa). Taxi fares in Milan are quite expensive, but room price is quite reasonable and the beds are very good. Hotel property and room are very clean. Internet is complimentary and welcomed with a chocolate chip cookie.
Overall, a very good experience for us.

  • Stayed: May 2014, travelled on business
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1  Thank Edwin60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gregoriopecoraro, General Manager at Doubletree by Hilton Milan, responded to this reviewResponded 19 May 2014

Dear Edwin60,

Thank you for your wonderful review also from Luca that really appreciate your nice words.
We do everyday our job with passion and having the confirmation that we were able to meet your expectations it's our best prize.
Thank you again and hope to see you in your next visit in Milan.

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