I booked my hotel 12 hours before I needed to arrive and had to cancel due to inclimate weather into Milan. Contacted hotel in writing...Roberto the manager only works in the early morning hours to address my concern. NO ONE ELSE could handle this. Although there is a cancellation policy of 48 hours nothing about within 12 hours of booking you couldnt change. THEY charged me full price with tourist tax on top of it for a service I did not render. I understand cancellation fee but not the full amount.!!!
HORRIBLE HORRIBLE EXPERIENCE!
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