I recently spent two nights at the Boscolo Milano. Arriving was hampered by a taxi strike in Milan (taxi drivers didn't like the introduction of Uber in Milan). Thankfully the hotel is only two blocks from a subway station.
Upon arrival, I was impressed with the lobby. The flower arrangements were being replaced and they were stunning.
Registration went well. I arrived about 3 pm and my room was ready. A friend had been waiting in the lobby for two hours and his room was still not ready at 3 pm. They did some juggling and found him a room when I arrived.
My first impression of the room was positive. If you've conducted research, you've seen photos and those are worth a 1,000 words at the Boscolo Milano.
The safe was really large - three shelves for storing items. Unfortunately the safe in my room wasn't working. After two calls to the front desk, security arrived to replace batteries. That didn't help so they ultimately had to unscrew the safe from the floor and replace it with a new one. I've never had that happen before. In the meantime, I asked how to change TV channels because I could not get that feature to work. After stepping me through the process of changing channels, they discovered that my TV would not change channels. After a lot of trial and error, they said they had to re-boot the room. Behind a mirror was a switch or cable that allowed them to turn everything in the room off. After the reboot, channel changing worked. That's when I realized the channel listing in the room did not match the channels on the TV. I was looking for CNN and never did find it. Settled on BBC news since there were very few English-language channels.
On the plus side, the room was very clean. The green vinyl "blob" chair was odd. Having a room with the toilet and bidet on one side of the TV and the room with the shower on the other side worked for a single occupant. This could have been awkward when sharing a room. Another oddity - no soap or towels in the mini-sink in the toilet room.
The regular sink and shower were fine. Something appeared to be broken and all I could get to work was the hand-held shower wand. The overhead rain shower never would engage no matter how much I pushed, pulled and twisted the only other knob in the shower area. My friend had the opposite problem - only the rain shower head worked and the hand-held wand never would work.
The numbered toiletries were unique although we both realized that tubes with the #2 contents were missing. We both had two #3s instead.
We visited both the pool in the basement (cool looking!) as well as the outdoor lounge on the top floor. Very impressive view of the Duomo.
Breakfast was good but pricey. Plenty of options. I really like the mini skewers of pancakes, cheese and ham - kind of a breakfast appetizer.
As others have mentioned, the location is great.
I stayed using Rewards points. if I had paid for the room, I would have been quite disappointed. A hotel at this star level should not have had issues with the safe, TV and the shower. However, the staff was friendly and accommodating throughout the stay.
- Official Description (provided by the hotel):
- Enjoy the elegance of Milan, Italy with a stay at Boscolo Milano, Autograph Collection. Our five-star hotel is extraordinary in every way and a preferred choice among luxury hotels in Milan. We offer first-class accommodations in the city center, near the Duomo, La Scala and Castello Sforzesco. From our location in the vibrant fashion district, you can experience the fine shopping and dining in of our city and top destinations in Milan's city's business hub. Effortlessly stylish accommodations at our hotel are perfect whether you are traveling for work or pleasure. While in Milan, enjoy an intuitively designed guest room or suite with modern furnishings, a pillow-top bed and free Wi-Fi. Some accommodations provide stunning views of the city skyline. ... more less
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- Also Known As:
- Boscolo Milano Hotel Milan