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“Might be a great hotel but very inflexible staff which means I won't be back”
Review of UNA Maison Milano

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UNA Maison Milano
Ranked #14 of 428 Hotels in Milan
Certificate of Excellence
Reviewed 19 August 2010

I made a reservation at Una Maison Milano based on the reviews. I have a hotel I usually stay at in Milan but thought I'd try a new one. I arrived one day early to meet a friend and had told her to stay there as well. She went to the wrong Una hotel and they did not have my reservation so she just booked elsewhere. When I went to Una Maison Milano and tried to cancel my reservation so we could be at the same hotel, I arrived 30 minutes after the time to cancel. Even though it's August and they were not missing out on renting the room anyway (which is probably why they did this) they charged me anyway but gave me a 60 euro discount. It was the end of a long three week trip and I was hoping for a little more flexibility especially from a hotel of this caliber. They chose to grab a few euros now as opposed to repeat business in the future.

I will be back at my old reliable hotel the next time I am in Milan.

  • Stayed: August 2010, travelled with friends
    • Service
3  Thank LisaTis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TripUNARoma, Channel Supervisor at UNA Maison Milano, responded to this reviewResponded 22 September 2010

Dear LisaTis,
we are very sorry for the inconvenience you mention in your comment.
UNA Hotels & Resorts gives customer care top priority and all our staff has regular training to make sure our customers are completely satisfied.
This policy has earned UNA Maison Milano a place among the top hotels on Tripadvisor, as you rightly note.
With regard to the case you mention, we would like to remind you that there is a charge for late cancellation or no show, equal to the price of the first night.
Our records show that only 50% of the first night was charged. We had hoped that you would appreciate this flexibility on our part and hope that this episode will not deprive us of the opportunity of demonstrating the professional quality of our customer care.
Please do not hesitate to contact us to book your next stay in UNA Maison Milano, both through our official website and our reservation centre.

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746 - 752 of 1,087 reviews

Reviewed 16 August 2010

A lovely and delightful hotel-

We decided to get away for a nice weekend to explore Milan and this hotel was a great home base for us. It was within a 2 minute walk to il Duomo and the Galleria.

The hotel was nicely decorated and our room was charming and luxurious. The bed was extemely comfortable and cozy. The bathroom was modern with a huge soaking tub and rain shower. The bath supplies were wonderful, and included some bath salts. You might even want to ask for extra towels!~

The only problem that we saw were the recommendations on where to eat from the staff, who sent us to the absolutely most expensive restaurants in the city, but apart from that---very good.

In that area of town, do yourself a favor and use Tripadvisor to plan your meals.

All in all, a very nice place to stay and you can't beat the location.

  • Stayed: August 2010, travelled as a couple
    • Value
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1  Thank ReynoldsK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this reviewResponded 30 April 2017

Dear Guest thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel Thanks for your notes you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again

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Reviewed 5 August 2010

Just stayed in this hotel 2 nights ago. This hotel is 1 min walk to metro station and it is located right in the centre of Milan, 3 mins away from Duomo. Location wise , you cannot get better than this. I have stayed in 3 different hotels in Milan and this is by far the best. Although the hotel is on a busy street with tramways, the rooms are all facing the opposite direction which make sure that you won't be waken up by street noises. ( as I am a light sleeper and noise level is very important to me)

The main decoration of the hotel and the room is white and like previous comments, it is extremely spacious and the bathroom is HUGE by any standard. It is definitely not cheap ( we paid around 200 euro per night) but it is still good value when compare to other hotels in Milan. They have all amenities that you need inside the room, aside from standard supply of shampoo and conditioner etc., they also have toothbrush and slippers (kind of rare in hotels in Europe) as well as 2 kinds of bath salt and hygienic cleanser. Their king size bed is comfortable and they have 2 different kinds of pillows too. Lights and temperature control panel is right by the bedside.

Breakfast is not included in the rate but with 30 euro (for 2 person), you will get room service breakfast with pastries, fruits, yoghurt, cereals, juices, scrambled eggs with bacon or ham and coffee of your choice. You can have whatever quantities you want and this again, I think its of good value.

The only thing that you can criticize about this hotel is probably the surcharge of the internet service and lack of porter service for bringing your luggage to your room (sometimes they have only 1 person at the reception). But these two things are not on the top of my priority list when coming to the selection of hotels.

Hotel staff speak very good English and there is absolutely no communication problem.

Overall, this hotel has all the things that I am looking for in terms of hotel accommodation and I will not hesitate to stay here again.

  • Stayed: August 2010, travelled with family
    • Value
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3  Thank hkhappygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this reviewResponded 30 April 2017

Dear Guest thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel Thanks for your notes you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again

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Reviewed 5 August 2010

Stayed at the Una Maison for three nights. Booked the hotel on the strength of previous reviews and the hotel web site. We were not disappointed. Excellent location - could not be better. Very welcoming and helpful staff. The room was perfect, particularly large bathroom by European standards. We were not distrubed by any noise from within the hotel (we were on the third floor) or from outside. The bed and bedding was extremely comfortable. We knew before we booked that the hotel does not have a bar/restaurant so not a problem for us. So many eateries close by it did not matter.
Really liked this small intimate hotel. Would recommend it and would stay there again.

  • Stayed: August 2010, travelled as a couple
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Thank leoSunnyDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this reviewResponded 30 April 2017

Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then

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Reviewed 3 August 2010

We stayed at Una Maison Milano for 2 nights at the end of a 3 week trip around Northern Italy. We wanted somewhere central and this hotel could not be more perfect - it is basically a 3 minute walk from the Duomo! Amazing location however, we had a hire car and given the complicated one way systems of Milan, we spent two hours trying to find the hotel and in the end we parked the car and transferred our suitcases to a taxi!

We had booked a superior room and on arrival discovered that we had been upgraded to a suite free of charge! The suite was lovely with a living area, balcony, bedroom and bathroom - blinds were automated, hi-tech fridge and beautiful toiletries - a very well appointed, clean room.

The staff were fantastic - they couldn't do enough for you! They were knowledgable and would google for information/ maps and make dinner reservations for you at your request.

It is worth noting that the hotel does not have a dining room and if you wish to have breakfast you can pay 30 euros per person for breakfast to be brought to your room or leave the hotel to find a cafe etc... On a saturday, this poses no significant problem as many cafes are open on a saturday but on a sunday, all the shops are closed and we struggled to find anywhere decent in the local area and ended up walking to the California Bakery for a slap up brekkie (booking is essential - we got lucky!).

So overall a great experience and a perfect for wondering around Milan!

  • Stayed: July 2010, travelled as a couple
    • Value
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Thank Lady61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this reviewResponded 30 April 2017

Dear Guest thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel Thanks for your notes you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again

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Reviewed 29 July 2010

We had prepaid what we thought was a lot of money and it was debited off our credit card when we booked - 6 months before we travelled so were very apprehensive about staying at this hotel .
Before we travelled we tried to see the hotel on google streetview and couldn'"t see the hotel .

Upon arrival we had a very pleasant surprise. We walked thru the entrance and were welcomed by very friendly staff who expedited our check in very quickly,offered us a drink etc etc .

Beautiful Bathroom , excellent location , luxurious furnishings only drawback was limited clothes hanging space .

No restaurant , coffee shop etc but if you explore the nearby streets you will find plenty of food offerings.

  • Stayed: June 2010, travelled as a couple
    • Value
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    • Cleanliness
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Thank Docker30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this reviewResponded 30 April 2017

Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2010

Nice, new Hotel in the heart of Milan, just a few steps from the dome.
Rooms all in white, leather bed, spacious bathroom with shower and bathtub. Breakfast is served to the room for € 15 / Person and really lovely!
Staff friendly, would go there again for sure.

Stayed: June 2010, travelled as a couple
Thank ArnoldK6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this reviewResponded 30 April 2017

Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about UNA Maison Milano

Address: Via Mazzini 4, 20123 Milan, Italy
Region: Italy > Lombardy > Milan > Centro Storico
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Milan
#7 Family Hotel in Milan
#13 Luxury Hotel in Milan
#19 Business Hotel in Milan
Price Range: £174 - £291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — UNA Maison Milano 4*
Number of rooms: 27
Reservation Options:
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Also Known As:
Una Maison Milano Hotel Milan

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