My assistant booked Town House 8 for one night as I have stayed there before and it was close to where my business appointments were. When I arrived after a long day of travel, the receptionist told me that my booking was for the night before and I was a day late. He insisted it was my error and would not even consider entertaining any other possibility. I was unable to confer with my assistant as she was not contactable.
The receptionist said they had room available but would be charging me the full €540 for the night before. With no consideration that it may be their error, no negotiation, no offer to meet half way, noting at all. I don't think I have ever come across such arrogance in the hospitality industry. Needless to say, I told them where to get off and went to The Park Hyatt which is #1 on Tripadvisor and right next door.
Reading the replies to some of their other negative reviews, they all begin with "Dear guest,
We sincerely apologize for the negative experience at our property..." is testament to their cut-and-paste mentality toward their guests, or in my case, former guest. I have no doubt they will reply to this review with the same opening line and then proceed by quoting their cancellation policy and in the process completely miss the point.
I will NEVER stay with the Town House group again nor will I ever recommend them to anyone. They had an opportunity to do the right thing but clearly, making €540 is far more important to them. I guess there's a reason they're down to #143 on Tripadvisor.
- Official Description (provided by the hotel):
- Located inside the famous Galleria Vittorio Emanuele II that's bustling by day and peaceful at night, TownHouse Galleria holds on to its history while providing world-class accommodations with either Galleria or Courtyard views. A place where you are just steps away from the major attractions of Milan such as the Duomo Cathedral and its square, La Scala Theatre and the Fashion District. TownHouse Galleria hosts the exhibition of 'World of Leonardo Da Vinci', with an exclusive and complimentary access directly from the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, LoveHolidays, Hotels.com, Ctrip TA, Agoda, Ebookers, HotelsClick, 5viajes2012 S.L. and HotelQuickly so you can book your TownHouse Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Town House 8 Hotel Milan