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“Top Location near Duomo”
Review of TownHouse Galleria

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TownHouse Galleria
Ranked #168 of 430 Hotels in Milan
Certificate of Excellence
Reviewed 30 September 2013

We stayed in a large studio apartment located very close to the Duomo Area. The hotel reception area is in the Galleria Vittorio Emmanuelle area and you need a number code for
the elevator that takes you to the reception area. Staff is very helpful and once you register then you go to another building nearby(3 minutes walk). You also need a number code to enter the
building and your room. It is really a studio apartment located in a building nearby. Very clean, with modern decoration and updated facilities. Con- you are not really in a hotel, no lobby, no
people, no staff. Pro- if you like privacy this is your hotel. Breakfast is not included in your rate and you need to pay 30 euros per person per day for breakfast if you want it. Expensive if compared to USA standards, but in Milan hotels are expensive.

  • Stayed: September 2013, travelled as a couple
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1  Thank 27Ruben27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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90 - 96 of 293 reviews

Reviewed 18 September 2013

Stayed here for 2 nights towards the end of our trip. The entrance was a bit hard to spot and you had to take the elevator to the lobby. Btw the elevator had a code which you had to put in before you could use it which was a bit of a hassle.

Location was great, right in the Vittorio Emmanuel. Room was fantastic, very clean and comfortable with a nespresso machine. We did have some problems with the shower at first as the level for hot water was stuck and we could get it to go cooler. Staff fixed it in no time. Our room had a little balcony which over looked the arcade. During our stay there was a set up of a large screen with sound system in the arcade which made it very noisy, but i think it was just during our stay that that happened.

Staff were very helpful, always smiling and greeting us everytime we walked pass.

Rooms are by no means cheap as there was a fair rate on one night of our visit. However, i would definitely return as this was a superb hotel in every way.

  • Stayed: December 2012, travelled as a couple
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2  Thank Mhom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse Galleria, responded to this reviewResponded 5 December 2013

Thank you very much for your kind comment, we hope to have you again in this home in Milan. Warm regards, Head of PR Town House Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2013

The good
- as good a location as you can possibly get
- comfortable beds & a quiet night's sleep
- good power shower
- fun views down onto the Galleria from Gallery room and good sound-proofing on the windows
- liked the door codes so that you don't need to remember/carry a key
- friendly and keen to help door staff

So the big things are all there and good. But the cumulative effect of lots of little things eroded our enjoyment...

The bad
- The front desk staff were disinterested, especially if you were reporting something not being up to scratch. The layout means that you don't need to see them between checking-in and checking-out, and you don't miss them
- The room cleaning did not leave you reassured that any more than a swift once-over had been done. Did not feel cleaned
- For all the sound-proofing on the outside windows, there isn't any on the connecting doors between rooms. So if you're not sharing with the connecting rooms, you can still hear everything they say
- Several minor maintenance items not attended to
- scruffy details e.g. Sky box shoved-behind wall-mounted TV with remove sensor sellotaped to the front of the flat-screen TV. Not what you expect from a 5-star design hotel

Overall (with the honourable exception of the door men) they need some passion and attention to detail.

Room Tip: Go for the Gallery rooms to be in the central site with a view of the Galleria
See more room tips
  • Stayed: September 2013, travelled as a couple
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Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2013

perfect way to spend your leisure vacation ,we could not imagine milan with out this perfect hotel , a very kind staff especially Ahmad and Wisam , the hotel has a very high security system , the location is wonderful you sleep in the middle of the most historical and beautiful places in Milan , who ever visit the hotel must try their Pizza one of the best , they also has the eveninig chocolate where they put a chocolate plate every evening every day a different kind

  • Stayed: July 2013, travelled with family
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Thank lovesme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse Galleria, responded to this reviewResponded 5 December 2013

Dear Madame/Sir,
we would really like to thank you very much for the review that you have left. We are pleased to read any suggestion in order how to satisfy our Guests. We hope to see welcome you in our Unique Home in the centre of Milan. Head of PR TownHouse Collection

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Reviewed 23 July 2013

My assistant booked Town House 8 for one night as I have stayed there before and it was close to where my business appointments were. When I arrived after a long day of travel, the receptionist told me that my booking was for the night before and I was a day late. He insisted it was my error and would not even consider entertaining any other possibility. I was unable to confer with my assistant as she was not contactable.

The receptionist said they had room available but would be charging me the full €540 for the night before. With no consideration that it may be their error, no negotiation, no offer to meet half way, noting at all. I don't think I have ever come across such arrogance in the hospitality industry. Needless to say, I told them where to get off and went to The Park Hyatt which is #1 on Tripadvisor and right next door.

Reading the replies to some of their other negative reviews, they all begin with "Dear guest,
We sincerely apologize for the negative experience at our property..." is testament to their cut-and-paste mentality toward their guests, or in my case, former guest. I have no doubt they will reply to this review with the same opening line and then proceed by quoting their cancellation policy and in the process completely miss the point.

I will NEVER stay with the Town House group again nor will I ever recommend them to anyone. They had an opportunity to do the right thing but clearly, making €540 is far more important to them. I guess there's a reason they're down to #143 on Tripadvisor.

  • Stayed: July 2013, travelled on business
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14  Thank DEK649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2013

Our stay at Town House 8 was absolutely excellent! The hotel itself is intensely private (no reception, no common areas), so it feels like you're staying in your own luxury apartment rather than a hotel. It's actually located inside the Galleria (looking directly into the north arcade), which is steps away from the Piazza del Duomo. The room was large, modern, comfortable, and very relaxing. We had traveled to Milan for La Scala, and this was the perfect hotel for this trip- only a 5 minute walk to La Scala with plenty of restaurants to chose from in the area.

  • Stayed: February 2013, travelled as a couple
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Thank TheIssima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse Galleria, responded to this reviewResponded 5 December 2013

Thank you very much for your kind comment, we hope to have you again in this home in Milan. Warm regards, Head of PR Town House Collection

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Reviewed 22 June 2013

The room was more of a little lounge than a hotel room. It was huge, with a lot of space, and it was very yellow (which we liked).

The location was very good, just steps from the Duomo. Overall, Milan was the least favorite part of our honeymoon in Italy, but this hotel was very nice.

  • Stayed: May 2013, travelled as a couple
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Thank Albert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse Galleria, responded to this reviewResponded 10 May 2014

Dear guest, Thank you for your comments, that are much appreciated and always helpful. We hope to see you again in the near future in this Unique Home in Milan. Head of PR TownHouse Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TownHouse Galleria

Address: Via Silvio Pellico 8, 20121 Milan, Italy (Formerly Town House 8)
Region: Italy > Lombardy > Milan > Centro Storico
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#31 Spa Hotel in Milan
#121 Luxury Hotel in Milan
Price Range: £252 - £670 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — TownHouse Galleria 5*
Number of rooms: 58
Official Description (provided by the hotel):
Located inside the famous Galleria Vittorio Emanuele II that's bustling by day and peaceful at night, TownHouse Galleria holds on to its history while providing world-class accommodations with either Galleria or Courtyard views. A place where you are just steps away from the major attractions of Milan such as the Duomo Cathedral and its square, La Scala Theatre and the Fashion District. TownHouse Galleria hosts the exhibition of 'World of Leonardo Da Vinci', with an exclusive and complimentary access directly from the hotel. ... more   less 
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Also Known As:
Town House 8 Hotel Milan

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