This is the first complaint/review I’ve made, but I want to ensure no one else gets stuck in the same position. After making a reservation with one of the well known online sites I was surprised to arrive and find this bed and breakfast hidden within a residential apartment block with no outside indication it as B&B. Following assistance from a taxi driver, a neighbour in the same apartment block and the security on the building I was able to confirm we had the correct address and it was used as a bed and breakfast but no one was in during the check in time outlined in the reservation.
Later that evening following two phone calls to the number on the reservation, some help with translation and a phrase book (no English is spoken) I was informed the Bed and Breakfast was closed as the owner was out of town (even though I clearly had a copy of a reservation with me). Unless an email has slipped through my junk folder I have received no contact warning me about this issue and I was therefore stuck in Milan after the tourist offices had closed without accommodation (Whist I did find somewhere else I had to pay significantly more and it was more of a rush to get to the last supper the next morning as it was in a different area).
I might have just been unlucky, but I’ve yet to receive any explanation/apology and don’t know exactly who was at fault (agent and/or B&B), but I just wanted to make people aware there is currently a communication problem somewhere here!