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“Good hotel , value for money”
Review of Hotel Milano Scala

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Hotel Milano Scala
Ranked #24 of 426 Hotels in Milan
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 11 May 2012

Hotel is in central district area , rooms are small and not spaciuos
If u like boutique hotel then you will like it for sure , hotel has been renovated so feels fresh
Breakfast is good
Hotel staff is cooperative and helpful

Room Tip: Rooms on higer floor provide a good view
  • Stayed: February 2012, travelled on business
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Thank Vikas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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282 - 288 of 647 reviews

Reviewed 10 May 2012 via mobile

Top located hotel, scala just around the corner... Perfect service. Excellent rooms, will come again!

  • Stayed: April 2012
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2  Thank Juergenwien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2012

We stayed 3 nights, rooms are new and clean though a little small, it's comfortable. The staffs are all very friendly and helpful, especially at the restaurant. We were there early February 2012 which was very very cold. I travel with my mother-in-law, and being Asians, she must have warm water to drink. The restuarant were very gracious to let us have a pot of hot water every day. The location is very good as it is within walking distance to shops and attractions. The hotel serves very good breakfast as well.

  • Stayed: February 2012, travelled with family
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1  Thank WKTham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2012

Stayed at this hotel for about 3 days as part of a 9 day holiday trip in Italy. Location was fantastic - very central and close to everything. Wasn't too crazy about anything else... service was OK, but it always felt like they were rushed and needed to get on to someone else, Menu was limited and the food wasn't great, and the rooms were indeed small.

  • Stayed: April 2012, travelled solo
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1  Thank traveller11nNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2012

Just checked in and am so disappointed with the place and service that I'm writing this review from the room!

Rooms are small with signs of wear - marks on the all from bags, finish coming off the wood counters in the bathroom, etc.

Beds are small twins with low thread count sheets that chafe.

Be very aware the amenities are also not as promised:

Their roof terrace is closed "for the season". It's April 26.

The "gym" and "spa" consist of 3 machines and a massage table cramped into a tiny basement room.

Service at the front desk is very bad. The receptionists English is poor and they insisted on charging us extra for a second person in a room with two twin beds. They said it was 50 euros extra but would only charge us 30, then said they could go no lower than 20 euros. Paying for a second person and bargaining reminds me of hostels and pensions I used to stay at when backpacking in Europe years ago, not some place that claims to be 4 stars and charges for it.

Do yourself a favor and skip the disappointment and frustration of a stay at the Scala.

Stayed: April 2012
5  Thank bigdra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMS-Manager, Direttore at Hotel Milano Scala, responded to this reviewResponded 2 May 2012

Dear Sirs,

we very seldom come across such a negative comment like yours and we are so disappointed that we needed to despute your words as soon as we entered the office..

Your arrival at the Hotel has been preceded by the payment of a travel agency voucher, which quoted the reservation of a room for one night for one person (.please check your voucher), but there were two of you and you obviously claimed a double occupancy room.

In Europe, we are keen on helping our Clients, even during moments of very high occupancy (Hotel fully booked) and facilitate the procedure in case of such a mistake due to a wrong reservation.
Despite this, we do apologize for our sales habit in submitting an extra charge for the second unexpected presence.
At the beginning the official extra charge submitted was of € 50 (ca. 60US$)
Then, thanks to our front desk agent, who spoke “poor English”, but who had sensed your discontent, the extra charge has been reduced to € 20 (ca .26US$ )

We would like to thank you for your understanding and would like to add as follows:

• The standard room assigned was of the type you booked.
• Our sheets are made of pure linen, a custom that you can find in Italy only in superior category Hotels
• The 2 beds-size is cm 90 x cm 200 each
• Our Gym consists of “6” different machines ( not 3..)
• Our spectacular roof terrace will be opened on May 9th e will be closed on October 4th
Because of the continental weather conditions the use of this open air space on the eight floor has been deeply appreciated by our clients and has been defined really “ wonderful”.

Yours Faithfully

The Hotel MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2012

Prime location, the building and amenities are brand new. Rooms are stylish and comfortable, although European-size (small). Staff speaks good English and is very helpful. Nice breakfast in the morning.

  • Stayed: March 2012, travelled solo
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Thank Fergoson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2012

Just back to Canada from 2 weeks in Italy, including 5 nights at the Milano Scala. The location of Milano Scala is very good and convenient to everything - on the edge of the Brera neighborhood which is very nice, so don't forget to walk north too. We received a fruit basket on arrival in our room which was very nice.

We booked a Junior Suite, which was very small for that designation, even by European standards. The room had basic furnishings with a nice desk (mostly occupied by a TV monitor) a very small table, two chairs, bed and small wall-mounted TV. The balcony was narrow with a wall not a railing, so views out were only sky and there would be no point sitting on the narrow balcony, even if there was chairs out there, which there were not. The marble bathroom was very nice.

The breakfast was a basic buffet and quite good, in a small lounge/buffet setting with live harp music every morning - LOVELY indeed! Serving staff was descrete and friendly and by day three remembered our beverage choices.

The service at the front desk was cordial and efficient and we were always warmly greeted coming and going. The housekeeping service however, was the weakest point of the hotel. We had very few hangers (those aweful ones designed to prevent them being stolen) and called down for more - a real challenge but we eventually got a very mixed assortment of various hangers. The dirty dishes we used to eat from the fruit basket stayed in the room for two days, until we finally put in the corridor in frustration. The room was never made up the same twice and it seems there is a level of attention that was lacking. We received a knock on the door one evening, even though the "Do Not Disturb" sign was out...only to have the staff member walking away down the hall when I opened the door.

I don't want to be too critical because it was overall quite nice, but for the price (Milan is expensive), we have experienced better surroundings and better service elsewhere for less money. The price gave us expectations that were not met.

  • Stayed: March 2012, travelled as a couple
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Thank TMDOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Milano Scala

Address: Via Dell'Orso 7, 20121 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Brera
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #24 of 426 Hotels in Milan
Price Range: £184 - £423 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Milano Scala 4*
Number of rooms: 62
Official Description (provided by the hotel):
The first "0" emission Hotel in downtown Milan, the Hotel Milano Scala is a sophisticated boutique hotel featuring 62 rooms distributed on seven floors; 23 rooms have a view on Via dell’Orso, while the others face the inner courtyard and preserve the style and the charm of the old Milan. ... more   less 
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