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“Great Staff & Good Hotel”

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Mercure Milano Solari
Ranked #122 of 430 Hotels in Milan
Reviewed 31 May 2014

The Hotel is less than 5 mins walk from metro.
Tip: the hotel is not visible from metro entrance make sure get on the correct road and is less than 5 mins away - apologies cannot remember the metro station but check with the hotel.

Wifi free - Excellent! I hope Accor sets the trend "Free Wifi" for many to follow.

Is Handicap friendly as i have observed

Thank you, Angelico for recommending La Tradizionale ristorante which is very good, not pricely and excellent ambience

Will definitely come back again

Tan Huat

Room Tip: Tip: the hotel is not visible from metro entrance make sure get on the correct road and is less than...
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Stayed: May 2014, travelled on business
Thank TanHuat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmelioAurora, Sales & Marketing Executive at Mercure Milano Solari, responded to this reviewResponded 16 June 2014

Dear Guest,

Thank you for your nice review: we are glad to know that everything was good and you appreciate it.

We will be delight to welcoming you again during your next stay in Milan.

Kind regards,


Aurora Amelio
Sales & Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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139 - 145 of 912 reviews

Reviewed 22 May 2014

clean, small, new furniture, narrow.
this hotel has friendly staff and is a typical business hotel. at times it can be over prized but - Milano hotel industry lives of high seasons.
i liked that it was clean but did not like the wooden floor in the shower. maybe flip-flops can help to overcome.
a bit off. no view.

  • Stayed: February 2014, travelled solo
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2  Thank LangstrumpfPippi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmelioAurora, Sales & Marketing Executive at Mercure Milano Solari, responded to this reviewResponded 26 May 2014

Dear Guest,

Thank you for your nice review: it’s a pleasure for us know that everything was to your liking and your stay at our Hotel meets your expectation.

We hope to welcoming you back soon during you next trip in Milano.

Kind regards,


Aurora Amelio
Sales & Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

I spent a week at this hotel and had a great time. Front desk was helpful and pleasant, rooms were clean, modern and comfortable. I ate in the restaurant one morning and was satisfied although as a visitor from North America I preferred to adventure out for an espresso and pastry.

The location is excellent - I rode the subway to the Milan conference centre every day, and the subway entrance was a stone's throw of the hotel. Also easy to get into the tourist areas this way.

Nearby food options were great, with Da Luigi being my favourite. There is a gelato place right across the street from the hotel, which was also excellent.

It was a pleasure to walk around the neighbourhood, with families playing in the park and the canal area just to the south.

Friends stayed closer to the conference centre. Although convenient in terms of travel, their spots lacked the vibrancy that surrounded the Mercure.

Overall very satisfied!

  • Stayed: May 2014, travelled on business
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Thank Toronto_CM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmelioAurora, Sales & Marketing Executive at Mercure Milano Solari, responded to this reviewResponded 26 May 2014

Dear Guest,

Thank you very much for your beautiful review. We are glad to know that everything was good and you appreciate it. For us it’s very important to meet Guests expectations ensuring the quality of all the services you expect from a Mercure hotel.

Your beautiful words make us proud and we will be delighted to welcoming you again in our hotel during your next stay in Milano.

A warm greeting from all the Mercure Milano Solari Staff.


Aurora Amelio
Sales & Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

The hotel has a good location, the staff is very friendly and provided us all the infos and tips where to go and eat nearby. The room is small but comfortable, clean and recently renewed. The parking fee could be cheaper.


  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank Paulo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmelioAurora, Sales & Marketing Executive at Mercure Milano Solari, responded to this reviewResponded 26 May 2014

Dear Mr. Paulo,

Thank you for your nice review: it’s a pleasure for us know that everything was to your liking during your stay.

As you could see, our Hotel is situated in a prestigious residential area of Milano, where there are no free parking place on the street. The paying partner public outdoor car park, at the rate of 25 Euro per day, is much cheaper than ones in city center or in any other area of Milano, where parking can be up to 40 Euro without any service: in fact, at the same price our partner car park provides Valet Car Parking, so all the car are picked up by our representative and delivered on request from the same host.

However, we will be delight to welcoming you again in our Hotel during your next trip in Milano.

Best regards,


Aurora Amelio
Sales & Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

I booked a room for a one night stay while attending meetings in Milan. Mercure was close to my meeting's location so it seemed adequate. Same as another reviewer on here, I go a room for limited mobility people, built to make people in wheelchairs have easy accessibility. The room's setup is therefore inaccessible in certain ways. There's a "seat" in the shower so it isn't possible to stand under the shower. The bathroom seat is almost inaccessible, the sink is at the level of my knees (pictures attached). I did not book this room as part of an offer or anything. I paid the full rate, a rate that would be enough to get me a double room elsewhere.

The hotel's excuse was that it was fully booked. The truth is that they overbooked it. I booked 2 days in advance and I saw on Booking that the last booking was 2 hours prior to me checking in that day. They must have given the same type of room to other people as well or I'm very unlucky. The fact remains that if you stay here there's a good chance you'll end up in a room for limited mobility people.

I brought the room's status to the attention of the receptionist who apologized. I have not yet found a market where apologies can be traded for comfort or exchanged for currency.

The receptionist offered me a drink to make up for the room. I refused, because I like to be bought a drink before I get bedded not after.

I imagine the hotel's PR will reply to this and make up an excuse for the room's status. I do not care for such excuses. My advise is do not book here if you value comfort. The hotel isn't cheap so they least it can do is provide adequate service for the money they're charging and they do not do that. Period. An apology for a premeditated decision to rip people off is useless.

I really really hope they do not come back and say "Come back and try us again". Fool me once, Mercure, fool me once.

Room Tip: If for some reason you have to stay here make sure you don't end up in a limited mobility room...
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  • Stayed: May 2014, travelled on business
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2  Thank hhourani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmelioAurora, Sales & Marketing Executive at Mercure Milano Solari, responded to this reviewResponded 26 May 2014

Dear Mr. Elhourani,

Thank you for taking the time for let us know your opinion about your stay here at Mercure Milano Solari.

I regret to learn that your experience at our Hotel didn’t meet your expectation but I want try to convince you that all the Staff is working hard to reach the quality and the standard habitual in all our Accorhotels worldwide.

Just as it’s reported also in our website, some of our rooms have a bathroom equipped for disabled Guests, as required by law. We understand perfectly that it may not be appreciated but, as you could see in the room description when you have made the reservation, the typology of room you have booked expects that some of these rooms are equipped for limited mobility Guests.

I deeply sorry, also, for the seeming fickleness the problem has been managed by the Front Office Agent. During your stay in our Hotel, we was really fully booked so we weren’t able to propose you another room: the only thing that our Front Office Agent could do was to provide something at the Bar on the ground floor, what she has actually done but I understand perfectly that wasn’t enough respect your poor impression about our Hotel.

Mr. Elhourani, we regret that your stay didn’t meet your expectations and that you have a such bad idea of us and of our Hotel: some of our best Guests are CEOs of some of the largest national and international companies and we are constantly engaged to meet the expectation of all our Guests, who decide to choose Accor hotels just for the quality of services offered.

Best regards,


Aurora Amelio
Sales & Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

The hotel was located very close to the metro and a tram line, making it very convenient to access the main attractions in Milan. The rooms were small, but very clean and well appointed. The bathroom was especially nice and the shower very spacious. The breakfast was worthwhile, too. Hot and cold breakfast items were available and the food was very good. I thought the rate per night was very reasonable and the accommodations exceeded my expectations.

Room Tip: There is an elevator, so it doesn't matter which floor you end up on.
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  • Stayed: May 2014, travelled on business
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Thank Iowayankee20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmelioAurora, Sales & Marketing Executive at Mercure Milano Solari, responded to this reviewResponded 14 May 2014

Dear Guest,

Thank you very much for your beautiful review.

Your beautiful words make us proud and we are glad to know that everything was good and you appreciate us and our Hotel and this encourage us to keep up our efforts.

It will be a pleasure for us welcoming you again in our Hotel during your next stay in Milano.

A warm greeting from all the Mercure Milano Solari Hotel Staff.


Aurora Amelio
Sales & Marketing Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Rajdeep C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
AmelioAurora, Sales & Marketing Executive at Mercure Milano Solari, responded to this reviewResponded 14 May 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Milano Solari

Address: Via Pietro Orseolo 1, 20144 Milan, Italy
Region: Italy > Lombardy > Milan > Navigli
Amenities:
Bar / Lounge Business Centre with Internet Access Room Service Suites Wheelchair access
Hotel Style:
#70 Business Hotel in Milan
#90 Romantic Hotel in Milan
#99 Luxury Hotel in Milan
Price Range: £75 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Milano Solari 4*
Number of rooms: 59
Official Description (provided by the hotel):
The 59 rooms, including one suite, enjoy an elegant, stylish and contemporary setting. Along with tasteful decor and colors, each room offers all the features of an exclusive hotel: LCD TV, Pay-TV, high-speed Internet connection, free Wi-Fi in all communal areas, minibar, air conditioning, hairdryer and laptop safe. Rooms with balconies, non-smoking rooms and rooms adapted for guests with reduced mobility are available on request. The hotel has a private indoor car park, open 7am-11pm, and a meeting room. ... more   less 
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Also Known As:
Mercure Milano Solari Hotel Milan

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