Stayed here over the Easter break. The hotel has lots going for it and a couple of failings. The hotel is of a contemporary style. I like a decent level of comfort and the room was a bit too stark for my taste. We stayed in room 1. The shower is in a cubicle in the main room and the bathroom is separate. You need to use the bathroom to brush your teeth etc then grab a towel cross the room and shower, (a note for the manager...there is no where to hang the towel maybe a hook outside the shower door?).
Positives: Location is very central, no more than 10-15 minutes walk to most attractions. The ladies on the morning shifts, very friendly and helpful. Beds are comfy, the duvet and pillows are from what I could tell man made, I prefer natural but they were comfy enough.
Negatives: Noisy, our room and from what some of the other reviewers have said, some of the others also, are not sealed or sound protected. Our room, Room 1, was next to the stairs, which has no covering so you hear everyone returning, heels on concrete until the last guest returned, 2 am on Saturday night. Also you hear all the chat from the lobby up to the rooms, I mentioned this to the very nice lady when we checked out and she comped 2 bottles of water from our bill. Breakfast is ok and light, not a huge selection with other choices available for an extra charge (eggs, selection of meats and cheeses etc). Night time Guy over the weekend was less than helpful. When heading out the first evening, I asked directly for a few recommendations of somewhere to have an Aperitivo, a Milanese tradition, he replied, just walk around the area behind the hotel. When heading out the second night the same guy was there again, I said directly to him, the area around the hotel has no real cafes and the area which was recommended by people we spoke with out and about was Brera 10 minutes walk away, it got to the point where I said..assume you have a friend that has never been in Milan...where would you tell them to go! we got 2 names. Please have staff that are willing to offer advice without your guests having to insist upon it.
With a couple of tweaks this could be a great hotel at the moment it's good.
- Official Description (provided by the hotel):
- Hosted in the splendid setting of an elegant old building in Downtown Milan, rises PALAZZO SEGRETI, a new hotel concept. Located in the heart of Milan, between the Duomo and the Sforzesco Castle, the ancient soul merges with a modern image, made of sophistication and elegance. Raw materials, soft lighting, precious parquet, vibrant colors but never excessive: an architectural project that wanted the feeling of a second home, focusing on tailor-made livings and intimacy of the spaces. An elegant reception area, which houses important works of art, where to spend pleasant moments, thanks to the Winery. 18 rooms, all different from each other, to find your ideal place of rest and intimacy from the bustle of the city. Ideal for business guests looking for comfort and modernity, but also for refined tourists, given the enviable location in the heart of Milan, just steps away from the fashion district. ... more less
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- Also Known As:
- Palazzo Segreti Hotel Milan