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“perfect base, and hosts”
Review of Palazzo Segreti

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Palazzo Segreti
Ranked #141 of 428 Hotels in Milan
Certificate of Excellence
Oxford, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“perfect base, and hosts”
Reviewed 14 May 2013

I booked this hotel largely based upon reviews I had read. No surprises and great service. The staff managed to remain cheerful even when my wife overfilled a kettle and blew the fuse for lights and power in the room. Nothing was too much trouble. Limited cupboard space but a very comfortable bed and superb shower. Air conditioning was not very effective. Room was somewhat dark due to decor, but that fitted with the boutique theme, and the building. Location, just off Via Dante, is excellent, as we walked to all the major attractions and selected restaurants. Duommo is 10 minutes, Brera 15 minutes. We also got some reliable recommendations for restaurants. Wife was a bit grumpy at having to pay extra for an omelette at breakfast, but I enjoyed the ample supply of fresh fruit, croissants, freshly made coffee etc. More than happy to recommend.

Room Tip: Room 02 has a balcony at the front, but probably noisier than those at the back, even with double gl...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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374 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Johannesburg, South Africa
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 11 April 2013

We stayed at the hotel in for 2 nights. We are 2 adults and 3 kids.
From the moment you check in, it is a great experience. Friendly, efficient staff, there to look after your well being. The rooms are a great size with modern bathrooms. The amenities in the bathroom are sublime, and we landed up purchasing the grape body wash to take home with us. While the hotel is limited on its amenities it more than makes it up on its service, it's fantastic rooms and its brilliant location. It's moments away from the duomo and the major shopping streets. In fact the only time we took a taxi was from the station to the hotel and then back again. The rest of the time we walked everywhere.
The staff were fantastic to my kids (aged 11,9 and 5).
We are going back to Milan in June and I have already booked there again. Can't wait.

Room Tip: I don't recall a fitness center. We had two rooms there. Both were great. Possibly a lower level...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marc-hirschowitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 April 2013

Stayed at Palazzo Segreti for one night, in February, with my boyfriend, in our way to the Italian Alps. The hotel is very well located. Walking distance to the Dome and Galleria Vittorio Emanuele. This is a small, very modern, boutique hotel. Good service. Great breakfast. Would definitely stay there again!!

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 April 2013

We stayed at this unusual hotel with my husband or 2 nights at the end of March 2013. there were a construction works in an adjacent building which was starting at 6 am in the morning.. there are no sound isolation at all & we were listening to every noise made by the builders... I was expecting the hotel to relocate us to another room away from those works or at least offer us a discount at our checkout but nothing were offered. I also remember that on our first morning at breakfast they took the cakes from the table at 09:45 at the same time when I was willing to grab me a piece... It seems that it was the staff's time for breakfast...
on the other hand, the room is clean and very nicely designed.
the lobby & breakfast area is a little bit dark which makes you a little bit uncomfortable but this is individual opinion of course..

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bond N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
110 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 2 April 2013

Stayed here over the Easter break. The hotel has lots going for it and a couple of failings. The hotel is of a contemporary style. I like a decent level of comfort and the room was a bit too stark for my taste. We stayed in room 1. The shower is in a cubicle in the main room and the bathroom is separate. You need to use the bathroom to brush your teeth etc then grab a towel cross the room and shower, (a note for the manager...there is no where to hang the towel maybe a hook outside the shower door?).

Positives: Location is very central, no more than 10-15 minutes walk to most attractions. The ladies on the morning shifts, very friendly and helpful. Beds are comfy, the duvet and pillows are from what I could tell man made, I prefer natural but they were comfy enough.

Negatives: Noisy, our room and from what some of the other reviewers have said, some of the others also, are not sealed or sound protected. Our room, Room 1, was next to the stairs, which has no covering so you hear everyone returning, heels on concrete until the last guest returned, 2 am on Saturday night. Also you hear all the chat from the lobby up to the rooms, I mentioned this to the very nice lady when we checked out and she comped 2 bottles of water from our bill. Breakfast is ok and light, not a huge selection with other choices available for an extra charge (eggs, selection of meats and cheeses etc). Night time Guy over the weekend was less than helpful. When heading out the first evening, I asked directly for a few recommendations of somewhere to have an Aperitivo, a Milanese tradition, he replied, just walk around the area behind the hotel. When heading out the second night the same guy was there again, I said directly to him, the area around the hotel has no real cafes and the area which was recommended by people we spoke with out and about was Brera 10 minutes walk away, it got to the point where I said..assume you have a friend that has never been in Milan...where would you tell them to go! we got 2 names. Please have staff that are willing to offer advice without your guests having to insist upon it.

With a couple of tweaks this could be a great hotel at the moment it's good.

Room Tip: Enquire as to which of the rooms are the least noisy.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CandDTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
94 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 April 2013

It's the place to stay in Milano. Great location, great design. Sabrina the manager was very helpful; all the staff was nice, you see the owner Francesco looking into every detail. You can feel the family ran hotel spirit.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Walid M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 27 February 2013 via mobile

This small hotel is located in the center of Milan. It is very charming and warm and it is one of the most pleasent hotel I have ever been in Milan. I would definitively recommend it. The staff is very friendly and the breakfast is very good

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoSegreti, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this review, 17 March 2013
Dear Guest,
Thank you for choosing Palazzo Segreti for your stay in Milan.
We've appreciated so much your review in Trip Advisor, positive and genuine.
All the staff hope to see you soon here, that's always a pleasure.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palazzo Segreti

Property: Palazzo Segreti
Address: Via San Tomaso 8, 20121 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Centro Storico
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#27 Romantic Hotel in Milan
#28 Business Hotel in Milan
#61 Family Hotel in Milan
#111 Luxury Hotel in Milan
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Palazzo Segreti 4*
Number of rooms: 18
Official Description (provided by the hotel):
Hosted in the splendid setting of an elegant old building in Downtown Milan, rises PALAZZO SEGRETI, a new hotel concept. Located in the heart of Milan, between the Duomo and the Sforzesco Castle, the ancient soul merges with a modern image, made of sophistication and elegance. Raw materials, soft lighting, precious parquet, vibrant colors but never excessive: an architectural project that wanted the feeling of a second home, focusing on tailor-made livings and intimacy of the spaces. An elegant reception area, which houses important works of art, where to spend pleasant moments, thanks to the Winery. 18 rooms, all different from each other, to find your ideal place of rest and intimacy from the bustle of the city. Ideal for business guests looking for comfort and modernity, but also for refined tourists, given the enviable location in the heart of Milan, just steps away from the fashion district. ... more   less 
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Also Known As:
Palazzo Segreti Hotel Milan

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