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“Stylish & good location”
Review of Palazzo Segreti

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Palazzo Segreti
Ranked #138 of 428 Hotels in Milan
Certificate of Excellence
Hingham, Massachusetts
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Stylish & good location”
Reviewed 20 October 2013

Positives: excellent location for central historic sights, restaurants and shopping, very comfortable bed, perfect bathroom, cordial helpful staff, received an upgrade to a spacious suite, distinctive wall surfaces and flooring, very stylish decor & lighting, wifi worked well
Negatives: Sitting area needs at least one more lamp in room 8, construction (hopefully temporary) next door to hotel started about 8:30am-ask for a room away from that noise

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anne n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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374 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 October 2013

In the heart of Milan; a hotel driven by a passion for genuine hospitality, thought-provoking design and architecture. Each room has his individual character. Breakfast was simple but delicious. a D R E A M

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sofie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 October 2013

I stayed in this hotel for the weekend. Booked a double room, but the hotel kindly upgraded it to the suit. The room was wonderful. Great bathroom cosmetics and accessories. The staff is very responsive and sympathetic. I liked everything. Next time, plan to stay at this hotel.

  • Stayed October 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yuna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 September 2013

I strongly recommend the hotel. I came for a conference, exhausted and somewhat stressed. Room was elegant, peaceful and inspiring (beautiful lights from Davide Groppi). Bathroom was spacious and well thought. Service was welcoming and helpful. I felt at home - probably in a dream flat. I would love to hear about similar hotels in other cities in Europe.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Carole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoSegreti, Responsabile reception at Palazzo Segreti, responded to this review, 12 October 2013
Dear Guest,

we want to say thank you for your time to put your lovely review in TripAdvisor.
It's nice to read nice and kind review about our hotel.
Hope to have you soon again as our special guest!

Best Regards,

Palazzo Segreti Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North West England
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 17 September 2013

Fantastic hotel in the city centre of Milan close to the Duomo and shopping areas. The hotel is a small boutique type and is very clean and welcoming. The only issue I had was bar and breakfast. It was all very much non branded and organic produce which whilst lovely just seemed a little boring after a few days. That said there are plenty of bars, cafes and restaurants close by.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kirstinio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoSegreti, Responsabile reception at Palazzo Segreti, responded to this review, 12 October 2013
Dear Guest,
all the Palazzo Segreti Staff want to say thank you about your lovely review.
We love taking care of our guests and fell them like home.

Best Regards,

Palazzo Segreti Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
EmiliaRomagna
Level Contributor
3 reviews
3 hotel reviews
Reviewed 16 September 2013

Fantastic design hotel in the city center of Milan, near Brera, the Duomo and the shopping areas.
The staff is very good (thank you Sabryna and Lucas for the welcoming and the italian coffee!!!)
The best place for a stay in Milan...Whats else?? sss...it's a secret!!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank viaggiatori57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoSegreti, Responsabile reception at Palazzo Segreti, responded to this review, 12 October 2013
Dear Guest,
your review is very precious for us, you perfeclty understood our philosophy.
Hope you can come again at Palazzo Segreti and have again our perfect welcome.
Thank you very much,

Best Regards,

Palazzo Segreti Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lausanne, Switzerland
Level Contributor
178 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 27 August 2013

We stayed at the Palazzo Segreti for my birthday last year. The hotel is very nice, very design and trendy. The rooms are very charming. The location is also great, walking distance to the Duomo.

The one thing i still can't get over is the service.
It was my 30th birthday and i asked the receptionist if she could recommend a very nice and special place for my birthday (a very special year). She took out a list of places they usually recommend and started mentioning trattoria's. I then insisted it was my *30th* birthday and i wanted a nice fancy and romantic place where i could celebrate with my boyfriend. She said she knew just the place (from her list) and booked a table for us. We went there and lo and behold it sucked big time (i saw it coming a mile away!). I was very pissed. There was not one italian in that restaurant, it was a real tourist trap, everybody was sent there by their hotel, we paid an outrageous amount of money for horrible food (200€ for 2 main dishes, 2 glasses of champagne and 1 bottle of water!). She ruined my birthday. Now, my boyfriend is italian and i speak fluent italian, so she shouldn't have treated us like your regular tourist that has no clue about italy and italian food. I should have checked on Trip Advisor for reviews but the internet connection was not great and didn't work in the whole hotel.

When we came back, i complained to her and let her know i was very unhappy, that i told her it was a special day for me and she didn't seem to give a care in the world! I mean, i know she doesn't know me or anything but at least, when you recommend a terrible place to your customers, at least *pretend* to feel bad! But she didn't.
It's a shame because the hotel was great but now all i'll remember it to be is the hotel that recommends horrible places to its clients.

Apart from that incident, in all fairness, the hotel is very well located and has very nice design. The bathrooms are quite big as well.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caroline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palazzo Segreti

Property: Palazzo Segreti
Address: Via San Tomaso 8, 20121 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Centro Storico
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#27 Romantic Hotel in Milan
#28 Business Hotel in Milan
#61 Family Hotel in Milan
#109 Luxury Hotel in Milan
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Palazzo Segreti 4*
Number of rooms: 18
Official Description (provided by the hotel):
Hosted in the splendid setting of an elegant old building in Downtown Milan, rises PALAZZO SEGRETI, a new hotel concept. Located in the heart of Milan, between the Duomo and the Sforzesco Castle, the ancient soul merges with a modern image, made of sophistication and elegance. Raw materials, soft lighting, precious parquet, vibrant colors but never excessive: an architectural project that wanted the feeling of a second home, focusing on tailor-made livings and intimacy of the spaces. An elegant reception area, which houses important works of art, where to spend pleasant moments, thanks to the Winery. 18 rooms, all different from each other, to find your ideal place of rest and intimacy from the bustle of the city. Ideal for business guests looking for comfort and modernity, but also for refined tourists, given the enviable location in the heart of Milan, just steps away from the fashion district. ... more   less 
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Also Known As:
Palazzo Segreti Hotel Milan

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