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“The breakfast saved this place, a bad DIY job”

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Smart Hotel Milano Centrale
Ranked #342 of 427 Hotels in Milan
Sydney
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The breakfast saved this place, a bad DIY job”
Reviewed 29 July 2011

Nice reception which was very clean, but, as they say in my part of the world, it was "all fur coat and nae knickers".......appropriate for the fashion capital of the world!

Checked in at 2pm after leaving bags at 8am and heading out for coffee. Ideal for access to the station for rail to Venice and Airport. Ideal for underground to the rest of the city which was only a few stops away.

Room on the 2nd floor was awful. Wet room was badly designed with water seeping into the hall way and room when the shower was used. Make sure you wear your shoes....or wellies...to do your hair or brush your teeth after a shower! Soaked socks can be a problem. Unfortunately the bad design resulted in damp around the room wall and a damp smell in the room. This damp smell went away with the AC on though. They obviously tried to fix the wall and the skirting board and added a new door....but no use as they fail to fix the cause of the problem.

Hotel mini safe was conveniently portable!

Toilet light was broken. Dealing with reception manager was not very pleasant. Fortunately, they sent another reception employee to fix it and, with the help of light from my trusty iphone, we fixed the bulb.

The thing that saved this place was the breakfast. Those girls deserved a pay rise. Their homemade breakfast was amazing. Great spread and delicious. Excellent.

The cleaner guy in the foyer works really hard too, you can watch him from the breakfast mezzanine level as you enjoy the breakfast.

Shame about the attitude of the reception manager.

Room Tip: Don't have a room with a wet room!
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  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank RampantScot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
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Limoux
1 review
Reviewed 29 July 2011

I am posting to warn anyone that makes a hotel reservation with Booking.com that if things go wrong neither the hotel or Booking.com will help to resolve your complaint, they have taken your money in advance and don’t care about you.

My wife and I stayed in the IDEA HOTEL MILANO CENTRALE 17 - 21 June 2011 booked via Booking.com for a business trip. Overnight the room (204) suffered from extreme noise from street below, we couldn’t work out why as the hotel claims to be newly renovated and has double glazed windows. Well the widow frames are too small so the gap between the window frame and the wall was stuffed with newspaper! oh and the TV didn’t work.

On the morning of 18th there was no hot water for a shower, the hotel staff said there was a problem with the system because the hotel was full. No alternative arrangements were available so if we wanted hot water we would have to wait till lunchtime. Great for a 09.30 meeting. The cold shower revealed that the shower cubical was badly fitted and lake of water formed on the bathroom floor which I had to mop up with towels - still no TV.

Morning of 19th - No hot water, see paragraph above. Also the restaurant had run out of food for breakfast, so it was a slice of cake.

Morning of 20th - No hot water but we could use a room with hot water, on the floor above but it had just been vacated so was dirty - if we didn’t mind. We did mind but were curious to see if there was any hot water, there was.

After breakfast (there was some today!) we were told to pack our belongings as there was another room available and we could change rooms. We were moved to room 407 where under the TV was a huge patch of damp on the wall with peeling paint & crumbling paster. On the plus side the TV worked, there was hot water but the lake of shower water formed again on the bathroom floor.

Upon check out we were told that our credit card had been debited on 17th for the full amount. Despite all the problems no deduction would be made from our bill. I insisted on getting the managers name and e.mailed him the same day when I got home. No reply.

I used the Booking.com feedback system to make a complaint. Booking.com just acted to forward my complaint again and forward the hotel mangers reply to me. The hotel acknowledged and accepted all of the problems but utterly refused to deduct any money from the bill of 506 euros. I have asked Booking.com what action can be taken - I have not had a reply".

Room Tip: A different hotel
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Wolfiesinfrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Milan hotels

Slovakia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 July 2011

everything was great the room, breakfast.... but the shower i think we stayed at room nr 407 and there the water was cooming out of the bathroom so we had to go to our friends room to take a shower ( they had a normal 1)

  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Luisika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 July 2011

I really enjoyed the stay in Idea Hotel. It is a new hotel in a modern design. What was really great (especially in Italy) was the breakfast - we could choose from 8 cakes! Also the other food was tasty, great beginning of the day. There are only two drawbacks - you cannot switch off the air conditioning (in case you are sensitive to slight noise while sleeping) and the tv is paid. Otherwise it was perfect - nice rooms, perfectly clean, cleaning everyday, helpfull staff. I definitely recommend this hotel.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Marketa_from_Prague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bistrita, Romania
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 June 2011

Location was very good. Breakfast is great.The air conditioner in the room where I sat directly in beating your head. It's poorly designed, the bed should be the other wall. Shower has no walls, directly into the bathroom to wash. I understand that not all the same. In other rooms are not the problem. But, overall was very good. Price-quality report its ok. And last but not least, the hotel's refurbishment was completed. Everything is new, sounds that are no longer speaking in previous reviews there.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sorin_Monda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 May 2011

We stayed there for 2 days, it is close to the train central station. We got a good and clean room for the 1st day. Then for the day we came back to Italy, we got a tiny room with stain on the bed. The staff is helpful. Overall it is a fair stay.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NgHoMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 22 April 2011

.....after booking make sure that you don't get a room for desabled which means shower with no cubicle and water all over the bathroom. Just give them a ring! For the rest , just perfect!

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chiquitu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Smart Hotel Milano Centrale

Property: Smart Hotel Milano Centrale
Address: Via Napo Torriani 28, 20124 Milan, Italy (Formerly San Carlo Hotel)
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #342 of 427 Hotels in Milan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Smart Hotel Milano Centrale 3*
Number of rooms: 76
Reservation Options:
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