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“Exceptional hotel with a few flaws; I would return”

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Sheraton Diana Majestic Hotel
Ranked #131 of 426 Hotels in Milan
Reviewed 26 July 2011

Exceptional staff make this hotel unique; the front-desk staff are extremely accommodating, the bartenders are skilled and generous; the restaurant provided outstanding service. Non-functioning air conditioning following the summer closure left a negative impression as well as exorbitant prices for laundering where items were even lost. The 100% free Internet cafe is an outstanding service. Ideal location for the Central Railway Station and only steps away from the city subway and great shopping on the Corso Buenos Aires. Excellent language skills make one feel as if conversing with native English speakers. Absolutely no safety concerns with this property.

  • Stayed: September 2010, travelled solo
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Thank J_Nicholas_Mitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia_Milan, Front Office Manager at Sheraton Diana Majestic Hotel, responded to this reviewResponded 17 August 2011

Dear Nicholas,
What a nice surprise, to hear from you! We are glad you still remember the positive experience you had with us.
We also are happy to inform you that the problem of the air-conditioning was resolved since you visited us as we have changed the chiller at the beginning of 2011.
We are still waiting for your next visit. See you soon in Milan !
Have a great summer.

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Reviewed 23 July 2011

this was the comment i heard often during my 2 week stay at this sheraton property. and indeed, they are right. this hotel existed long before sheraton purchased it. centrally located in a safe area, the diana offers excellent service. in fact, the one thing that made me decide to return to this location is the staff: front desk, bell captain, bar, maid service. one thing that i was not happy about was the riff-raff (albeit, dressed in versace) that hangs out at the hotel bar for happy hour. every day, between 7:00-11:00PM, an army of people that are not hotel guests comes in in droves. the hotel cannot control the traffic, with only one security person in charge, and i saw some characters who truly disgraced the name of this historical location. also, the music at the bar was extraordinarily loud and i had to change rooms. looks to me like the management is more interested in making quick money at the bar than in securing the well-being of their guests. my bill amounted to 2,170 euros vs. the 13 euros they get for a glass of prosecco. my reservation is about the management only. as i said, the employees were superb.

Room Tip: high floor garden view, without hesitation
  • Stayed: July 2011, travelled solo
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Thank godard17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia_Milan, Guest Relations Manager at Sheraton Diana Majestic Hotel, responded to this reviewResponded 17 August 2011

Dear Godard17,
we are the Diana Majestic it’s for sure the right definition for our Hotel . The Diana spirit is very strong and makes the difference also in service to guests as you have noticed and for which we thank you! At the Sheraton Diana there are 2 souls : the hotel and the beautiful garden with the bar , which has a Milanese clientele, very uncommon in Italy for a Hotel. All this was born more than 10 years ago and the Hotel Bar and garden has become a point of reference for Milan, not only for Aperitivo but also for Sunday and Saturday brunch . Our task is to make these 2 souls alive and combined together, and that nobody is disappointed : this is not a very easy task and we need always to find a solution that makes everyone happy . We thank you for your comments which have been carefully reviewed in view of our business planning for 2012.
Looking forward to welcoming you again here at the Diana ,

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Reviewed 15 July 2011

This is a “classical” (ie, old) hotel that is fairly comfortable and located on the fringe of the historic centre of Milan.

The hotel is close to the Porta Venezia metro station with good links to the main railway station and airport links. The Duomo can be reached in about 10 minutes by metro or 20 minutes by walking. There are a few eating places in the vicinity.

I was in a single room, which was quite small but comfortable. The single bed was adequate and there was a desk, wall-mounted tv, minibar (the type that can’t be used for your own bought-in drinks, sadly), safe etc. The bathroom was a good size with tissues, toiletries, etc. In-room wifi internet was available for 6 euros per hour or 15 euros for 24 hours. Free internet access is available in the business centre (although this seemed in use by children a lot of the time).

There is a comfortable lounge, bar and restaurant that seems popular. Breakfast was very expensive (27 euros for continental, 37 euros for a wider selection). The selection was adequate but not as good as I might expect and there didn’t appear to be the usual “full English” cooked option. There was a pleasant garden adjoining that could also be used for breakfast, albeit if you don’t mind being accompanied by pigeons and other birds.

Staff were generally okay – nothing exceptional though.

Generally, this hotel was fair but lacked the real quality of service and comfort that I would expect.

  • Stayed: July 2011, travelled solo
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Thank Stevie390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia_Milan, Guest Relations Manager at Sheraton Diana Majestic Hotel, responded to this reviewResponded 17 August 2011

Dear Stevie390,

thank you so much for providing lots of information and the for the pics you posted on your review, we are sure all the detailed information will be very useful to Tripadvisor members. We have taken note of your comments regarding breakfast: we cook all eggs apart scrambled eggs on demand so that they are fresher, we should maybe point it out better in our menu. Regarding pigeons we have called a professional company to keep out them from the garden.
We hope to see you soon again in the nearest future to give us another chance to experience our service, for which we are know .
Warmly, Sheraton Diana Majestic

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Reviewed 13 July 2011

I really enjoy my staty at Diana, because you can feel like at home, they call you by name, sit down with you at the bar for a quick chat and always pro actively resolve any concern you may have... and by the way the aperitivo is really cool!!

  • Stayed: June 2011, travelled on business
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Thank Mirkolgt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia_Milan, Manager at Sheraton Diana Majestic Hotel, responded to this reviewResponded 17 August 2011

Dear Mirkolgt
our target is to make our guest feel they belong, and knowing that we have succeeded in making you feel at home away from your home is a great satisfaction for us. Thank you for staying with us and we hope to see you back soon.
Have a great summer!
Sheraton Diana

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Reviewed 12 July 2011

Have been staying at the Diana for the past month while I am working in Milan. The staff is fabulous, especially Mara and Roberta. Everyone is super friendly, always willing to help and always saying hello. No complaints here - will continue to stay here for the next two months while I am here. The appertivo is one of the best in the city, always a crowd - great to people watch.

  • Stayed: July 2011, travelled on business
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Thank SVS9384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia_Milan, General Manager at Sheraton Diana Majestic Hotel, responded to this reviewResponded 17 August 2011

Dear SVS9384,

what can we say to a review such as yours, it’s a pleasure having you with us and a big thank you for choosing our hotel for your long stays in Milan, you are part of our family now!. From Roberta, Mara and all our staff, we wish you a great summer!
See you back in September

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Reviewed 12 July 2011

The hotel is located in a great area. Close to downtown, restaurants, shopping, and many business locations. The hotel staff is very friendly, helpful, and personable. The apperitivo (happy hour) is second to none to in the city and consistently a great place to hang out. The building is older and depending on the room location the wireless internet may not work, although the cord internet still will function. Overall a great hotel.

  • Stayed: July 2011, travelled on business
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Thank Knightlilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia_Milan, Manager at Sheraton Diana Majestic Hotel, responded to this reviewResponded 17 August 2011

Dear Knightlil,

Thank you for your nice review on our Hotel and staff! We are glad you enjoyed our beautiful garden which is now at the peak of its beauty.
We hope to see you soon again in the nearest future, and to provide you with a better internet connection as we are changing the full system now in August.

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Reviewed 11 July 2011

This was our second time at the Sheraton Diana and we loved it even more than two years ago. Our room was perfectly updated., hte bed very comfortable.We especially liked the large bright white bathroom! We had great service at the front desk from Felice and Massimo and everyone we encountered that worked at the hotel always had a smile and aimed to please.
If you like to people watch you will love the patio for happy hour. The beautiful people in Milan really come out for this one. Even though we are the most unhip family (we had our 11 year old with us) we were given great tables on the patio for the happy hour. No need to buy dinner --there is enough to eat at the happy hour buffet.
If you like to shop --you are near Montenapoleon top shopping area and you are also just steps away from Via Buenos Aires which is less expensive.
Unlike many city hotels which feel like they could be anywhere, this hotel really gives you that Milan chic feeling!

Stayed: July 2011, travelled with family
Thank EADR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia_Milan, Manager at Sheraton Diana Majestic Hotel, responded to this reviewResponded 17 August 2011

Dear EADR
Thank you so much for your wonderful review on our hotel ! we work hard to feel everyone special and we are delighted that you found so many good things to say about our hotel and that you had a great stay . We have reached our goal to make our guests feel welcome and part of the Sheraton family! Not only Tripadvisor members will find your review useful for them but also all the staff will be happy to read your comments!
Hope to welcome you and your beautiful family back

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Additional Information about Sheraton Diana Majestic Hotel

Address: Viale Piave 42, 20129 Milan, Italy
Region: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#90 Business Hotel in Milan
#107 Luxury Hotel in Milan
Price Range: £135 - £499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Diana Majestic Hotel 4*
Number of rooms: 106
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton Diana Majestic. Located in the heart of the Milanese shopping district, our great location allows you to explore and connect to our wonderful fashion city. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Milan
Milan Sheraton

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