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Sheraton Diana Majestic Hotel
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Reviews (1,192)
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All reviewsporta venezia metro stationclassic hotelhotel barcorso buenos airesnice hotelfront desk staffjunior suitebit datedcommon areasdefinitely stay here againlarge bathroomshopping areathe room was nicelocation is excellentsingle roomcentral locationaperitivo
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Reviewed 12 July 2013

We were told there was a mix-up in our reservation but not to worry as they would find room for the second night. The following day, not only did they force us to leave but charged us a late checkout of €107 each as we were out of town all day.
Their customer service skills are horrible. Will never stay there again. If I were you, I wouldn't either.

  • Stayed: May 2013, travelled on business
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Thank M R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2013

The room was spacious and clean! The restaurant and the bar were very good and the location of the hotel was excellent!!!We enjoyed the coctails in the garden! The staff was friendly.This hotel ticks all the boxes! I highly recommend it!

Room Tip: Room with balcony!
  • Stayed: March 2013, travelled as a couple
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Thank despinad522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2013

One of the best hotels i stayed at recently in Milan. The room was spacious and clean. The bathroom was also large in size. The bar/garden was buzzing on Thursday & Friday and attracted a nice crowd. Food menu is very good and the cocktails were very nice.

Main reception was helpful with directions and also provided me map to get to the nearest car park. Great customer service.

Will definitely stay here again :)

  • Stayed: May 2013, travelled on business
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Thank Adam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2013

First let me say the staff at the hotel were fabulous. They provided excellent recommendations are were extraordinarily professional in all my interactions.

It happened to be my birthday when checked in (I was traveling alone for business). The staff on the front desk picked up on this from my passport and the manager sent a bottle of champagne to my room with a very nice note. That kind of detail - in making a guest feel welcome says a lot.

The hotel itself is well located and is a reasonable walk to the city center. Physically this was clearly was once a grand hotel with a beautiful garden - but it has seen better days and would benefit from a thorough renovation.

If Starwood invests the money to bring this up to speed this property has the staff to make it a world class experience. I hope they make the investment.

Room Tip: Ask for a garden facing room on floor 4 or higher. The street view is not special and can be noisey
  • Stayed: May 2013, travelled on business
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Thank jamie5126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2013

Unfortunately we were in town for a vacation.
The desk staff at Diana Majestic were excellent. very helpful and spoke great english.
Housekeeping ok, the room was clean but we did not get glasses restocked, shampoo's etc.
The room was ... very utilitarian.... nothing special and very dated.
Besides the desk staff, this property shined in it's bar and garden area. In the evenings it was packed with very fashionably dressed locals. For the cost of a drink or two you can enjoy their excellent "apertivo" buffet. No need for dinner after that.
If the rooms were as nice as the lobby and bar area this would be a 4 or 4 1/2 star property.
Sheraton needs to sink some euro's into this hotel

  • Stayed: May 2013, travelled as a couple
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1  Thank DTWGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starwood M, General Manager at Sheraton Diana Majestic Hotel, responded to this reviewResponded 20 June 2013

Dear DetTipper,

Thank you for choosing the Sheraton Diana Majestic in Milan and for sharing your comment about us on Tripadvisor.
Thank you for your compliments to our staff, h club>Diana and our lobby.
We are sorry to hear that, in your room, shampoo and glasses didn’t get restock; the Executive Housekeeper has been informed.
Thank you so much for staying with us, we hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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