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“Always a great experience”

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Sheraton Diana Majestic Hotel
Ranked #130 of 428 Hotels in Milan
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Always a great experience”
Reviewed 22 November 2013 via mobile

I have stayed at the Diana Majestic many times and prefer this hotel over any other in Milan mainly for the location and the excellent service. The hotel is a bit outdated in its decor as other reviewers have mentioned, but that has not discouraged me from going there. The rooms are well kept, very neat and clean. Above all this it is the staff and the service that is worth mentioning, they are very helpful, always available with no attitude, all of them speak English.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SunNY10018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starwood M, Manager at Sheraton Diana Majestic Hotel, responded to this review, 27 November 2013
Dear SunNY10018
First of all we would like to thank you for sharing your experience at the Sheraton Diana Majestic!
We are glad to receive such positive and nice comments about our hotel!
As you were writing, with more than 100 years of history the Diana is one of the most famous historical hotels of Milan. Located just a few steps away from the city center, it is the perfect place to start visiting the city! We are also happy to know you appreciated our staff; our main goal is to satisfy guests’ needs and we are pleased to have succeeded.
Thank you so much for staying with us and we hope to welcome you again at the Diana in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • Arabic first
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Princeton, Illinois
Level Contributor
102 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 20 November 2013

We stayed for three nights. Check in was good. The gentleman at the desk set us up with where to eat right away. Very helpful! Good location. Not great but good. Good restaurants near by. As far as the room: bathroom was a good size. Shower a bit small. Nice amenities and nice towels. Nice bedding too! Bar is fun. Appetizers during cocktail hour. Free wifi!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starwood M, Manager at Sheraton Diana Majestic Hotel, responded to this review, 25 November 2013
Dear Laura M,
We are glad to know that you decided to share your experience at the Sheraton Diana Majestic on Tripadvisor! First of all we would like to thank you for your nice comments on our staff and we are also pleased to know you liked your room and its amenities!
We will be more than happy to have you here at our hotel once again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 November 2013

The staff was excellent. Great service through and through. The hotel is within walking distance to The Duomo and many other attractions. The room was spacious and by European standards enormous. Our room was spotless when we arrived and cleaned beautifully each day. I could not have been more pleased. Upon receiving our bill we were asked to look it over to make sure that we agreed with the charges. There were some charges from the mini bar that we did not use and they removed them immediately. The entire staff was very professional. The bar area is very chic. I would definitely recommend this hotel to anyone looking for a place to stay in Milano.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaryB8893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starwood M, Manager at Sheraton Diana Majestic Hotel, responded to this review, 25 November 2013
Dear MaryB8893,
Thank you for choosing the Sheraton Diana Majestic and for sharing your opinion on Tripadvisor!
We would like to thank you for the nice words chosen to describe our hotel and the service provided during your stay! We are pleased to discover you enjoyed your experience and the Diana thanks to our staff, which every day tries to satisfy guests’ needs in the best way possible! As you were mentioning the Diana is located right in center of Milan and therefore very close to the main attraction of the city such as Duomo, Scala Theatre and Sforzesco Castle.
Thank you so much for staying with us and we hope to see you in the near future!
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Dublin, Ireland
Level Contributor
219 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 18 November 2013

the decor of the hotel was very modern and the bar was full and the same feel. I actually prefer old world charm but this was very nicely laid out. I would however come back and stay and recommend based on the service I received from the Concierge Dionisio Gabaido. He went out of his way to assist me when I was having a crisis. He probably wont even remember as it was in July and I am only now getting time to review. Hospitality alone is the reason I would choose accommodation. I travel a lot internationally and I have been on the move over 7 months this year. Because of the service this hotel stood out beyond any of the others I have frequented in the 10 countries and over 100 cities. I hope they appreciate him.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandraorourkeglynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starwood M, Manager at Sheraton Diana Majestic Hotel, responded to this review, 25 November 2013
Dear sandraorourkeglynn,
First of all we would like to thank you for choosing to share your experience at the Sheraton Diana Majestic on Tripadvisor.
We are delighted to discover that you liked the style of the hotel and the bar!
We would also like to thank you for your nice comment on our Concierge, we are glad to know that he was so helpful for you! It has been a pleasure to receive such a positive evaluation about the service provided by our hotel!
Thank you again and we hope to have the possibility to welcome you here at the Diana in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 October 2013 via mobile

I just stayed at The Sheraton Diana Majestic and had a nice stay. The hotel is 15 minutes walking distance to the Duomo and other main attractions. It is located more in a residential area and they have very nice dining options around there. The lobby and the bar area is very nice. The breakfast was very good. The staff are great and they went above and beyond to make my stay enjoyable. The gym was much better than I expected and Had pretty good equipment.

However, I was quite surprised that the hotel shut off their air conditioning when it was well above 60 degrees outside. Getting a quiet room away from the street is key. Also if you do get a garden view room make sure it is on an upper level or else it will be very noisy. I was eventually upgraded to a junior suite which was so much better than my previous options.

If you can avoid taking a taxi from Milan Central Station. I got ripped off 20 Euro for a 2 mile ride. Take tram #9, it literally drops u off right by the hotel.

Overall, I really enjoyed the service of the hotel and had I nice stay.

Stayed October 2013, travelled solo
Helpful?
Thank bem247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starwood M, Manager at Sheraton Diana Majestic Hotel, responded to this review, 5 November 2013
Dear bmarcus2011

We would like to thank you for choosing the Sheraton Diana Majestic and for sharing your comments on Tripadvisor. We are delighted to discover that our staff, gym and services went beyond your expectations giving you the possibility to have an enjoyable stay.
We are also pleased to know that you enjoyed our Junior Suite!
We apologize for the inconvenience you faced with the air conditioning; seasons and weather are changing fast and we will become more proactive in the future.

Thank you again for sharing your experience with us!
We will be happy to have you here, at our hotel, once again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 October 2013

We got to the hotel at about 8:00 a.m. and they gave us a choice of taking what was ready or coming back later for a nicer room. We were a little tired, so we took what we could get. It was just an ordinary room and bath, except that it had access to a balcony deck which was pretty cool. The temperature of the room was set way too high so we opened the balcony doors in both the bathroom and the bedroom to cool it down. That made it more tolerable.

We were just in Milan overnight on our way to Florence so we didn't try to do much. We did walk down to the Duomo for breakfast and Mass and were amazed that there was a special celebration of "Senor de los Milagros" and found that the cathedral was packed with close to 40,000 people, apparently of Peruvian descent. Cardinal Angelo Scola. Quite an experience.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Punkicoleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starwood M, General Manager at Sheraton Diana Majestic Hotel, responded to this review, 29 October 2013
Dear Punkicoleman,

Thank you for sharing your feedback on TripAdvisor regarding your stay at The Sheraton Diana Majestic and your experience in Milan.
We are glad to know that you enjoyed your time in Duomo and you saw it in a special occasion!
We are really sorry for what happened about the temperature and we thank you for bringing this to our attention for which we are doing all necessary to avoid it for other guests and maybe for you in your next stay!
Thank you for staying with us and we hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 October 2013 via mobile

We checked in this morning (26th oct 2013) and first impressions were good as reception was nice and the check in was relatively quick and it is located in a great location. Impression changed when we got to our room. Room is small and theres a musty smell. Window wouldnt stay open properly so the smell lingers. The docking station didnt work initially but this was fixed by reception after they located a power chord. However we had to sacrifice a lamp as there is only one socket. Also the room was booked for two people but yet there is only one robe and one set of slippers. All small problems but expected more from such a reputable hotel. Hopefully our stay improves.

Stayed October 2013, travelled with friends
Helpful?
Thank Damien M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starwood M, General Manager at Sheraton Diana Majestic Hotel, responded to this review, 29 October 2013
Dear Damien M,

Thank you for choosing Sheraton Diana Majestic and for sharing your experience.
We are really sorry for what happened during your stay, yesterday we did our best for remedy!
We hope to have succeeded and that your stay improves!
Thank you for all your comments and we hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Diana Majestic Hotel

Property: Sheraton Diana Majestic Hotel
Address: Viale Piave 42, 20129 Milan, Italy
Region: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#90 Business Hotel in Milan
#104 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Diana Majestic Hotel 4*
Number of rooms: 106
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton Diana Majestic. Located in the heart of the Milanese shopping district, our great location allows you to explore and connect to our wonderful fashion city. ... more   less 
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Also Known As:
Sheraton Milan
Milan Sheraton

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