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“Great Hotel for shoppers and tourists”

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Grand Hotel et de Milan
Ranked #9 of 431 Hotels in Milan
Certificate of Excellence
Hong Kong, China
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great Hotel for shoppers and tourists”
4 of 5 bubbles Reviewed 3 June 2011

During my recent stay in Milan at the end of May 2011, I stayed in their Classic Room for 3 nights after my stay in Westin. It was more expensive than Westin at US$600 a night (including breakfast) and WIFI an extra US$32 a night.

The location of the hotel is superb, at the corner of Via Manzoni and Via Monte Napoleone, right at the doorsteps of the shopping district and within 10 minutes on foot to the Duomo.

The hotel is not large, but the decor impressive. The lobby, sitting room and bar are tastefully decorated with early 20th Century European furniture and deserves a few flashes from my camera.

I was allocated Room 419, which was a pretty decent sized room for European hotel, and decor was plain. It had a large closet, desk, small table with 2 chairs. The marble bathroom was moderately large, with toiletries by Etro which I liked.

The Concierge is of very high standard. Before I arrived, I asked for some restaurant recommendations via email, and even though I have not confirmed a booking with their hotel yet but only said that I am planning to stay at their hotel, the Concierge was very responsive and on the same day, they gave me three very detailed lists, divided amongst Gourmet/Traditional Italian/Close-by restaurants, with description of the type of cuisine and distance by car or on foot.

I then proceeded to make several restaurant bookings through them via email, then made a few changes here and there. The Concierge managed the bookings and changes flawlessly and efficiently and was very responsive. All of my enquiries were answered (same day responses or at most 1 day delay).

During my stay, I asked for same day dry-cleaning services in mid-morning, even though the Concierge mentioned that such service is available only if the clothes are handed in by 8a.m. and payment of an express fee. Notwithstanding this, they managed to return the cleaned clothes by 4p.m. on the same day and also waived the same day dry-cleaning service fee. Now this is excellent service.

The only improvement to this hotel would be their breakfast, which was acceptable but can be better.

Overall, the hotel is very comfortable and service was immaculate, and rightly deserves their label “Small Leading Hotel of the World”. I would recommend this hotel for any holiday seekers in Milan, especially those who shop till they drop. Since the hotel is so close, they can make many stops back to the hotel to lighten up their loot before going back into the warzone.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank golfplayer111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpage, Responsabile relazioni con la clientela at Grand Hotel et de Milan, responded to this review, 2 August 2011
Dear guest,

I have read with pleasure your comments concerning you previous stay with us and thank you very much for taking the time to share your impressions, enabling us to experience the service we daily deliver through the guests eyes. Thank you for informing us that you have enjoyed our facilities, services and the décor of the Hotel; Your kind words about the staff and in particular about the Concierge services were very much appreciated.

We are looking forward to welcoming you back on the occasion of your next trip to Milan,

With best compliments,

Moreno Pagetto
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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704 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
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Sugar Land Texas
Level Contributor
264 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 3 June 2011

We stayed there in the end of May and the facilites are excellent. The lobby is appealing and the rooms are very comfortable. We got excellent service in terms of reservations and other requests. Ask to see the Verdi suite if it is not rented. It is a short walking distance from the main square, the fashion district, and other major sites. They have free internet on the TV set in your room. It was reasonably fast and eay to use.

  • Stayed May 2011, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank slhokie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpage, Responsabile relazioni con la clientela at Grand Hotel et de Milan, responded to this review, 2 August 2011
Dear Guest,

First of all I would like to thank you for taking the time to share your impressions about the Grand Hotel et the Milan with us and the Tripadvisor.com readers.

We are very pleased to find out that you have enjoyed your stay with us and that the services and facilities were to your liking. It is most valuable to us when our guests enjoy the prestigious history of the hotel, which we are very proud of. Your interest in the Verdi Suite is most appreciated and we are glad to offer our guests the possibility to experience the Verdi Suite, milanese residence of the Maestro for more than 27 years and features until today some of the original furniture.

We thank you once again for your kind words and appreciation of our staff.

Looking forward to welcoming you back to the Grand Hotel in the not too far future I remain,

Faithfully,

Moreno Pagetto
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 May 2011

Very professionally run hotel, staff are without exception efficient, helpful and friendly. Bedrooms/suites well furnished and very comfortable, immaculately clean. Public areas beautifully furnished and give a feeling of comfort and elegance - a pleasure to be in. Location ideal for La Scala Opera, Duomo and comfortable walking distance to castle area.
My favourite hotel of all and would highly recommend.

Room Tip: Mention preferences or special needs when booking
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  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Valerie049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 April 2011

After many years of travelling and working in Milan i have at last found the perfect hotel there.
Grand hotel et di Milano is always a pleasure to return to. The staff are wonderful and incredibly attentive and the rooms are charming and very comfortable. It is the perfect small GRAND hotel !

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mutg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
istanbul
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 April 2011

several years ago we discoved the hotel with my husband as we were walking on Via Manzoni.We always used to stay at another 2 popular hotels (again 5 star) but the service we experienced, the great staff always smiling and doing there best to make their guests happy, special ambiance of the hotel which makes you feel living in an old palace, perfect location (max 3 minutes walk to everywhere!) and wonderful rooms which gives you the sensation like you are at home made our minds to stay always at this great hotel. Every year we go to Milano several times and we always stay at this wonderful place.

I also want to mention about their very special ristorante and wonderful bar. The food is really special and the bar is wonderful to enjoy a glass of prosecco!

Congratulations for this success and thank you very much for giving us the pleasure of staying at such special place!

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank banuIstanbul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prestatyn, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 18 April 2011

from the moment we arrived the Hotel staff were delightful, they all worked so hard to make our stay one of the most memorable. Our visit was to go to La Scala, and nothing was to much trouble, even to a wonderful meal in there fantastic restaurant after watching Tosca. The room was just fantastic and really recommend this hotel for a stay in Milan, and I am really looking forward to our next visit.

Room Tip: ask the wonderful staff for advice
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  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poppy551989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 16 April 2011

The location of hotel is perfect for sightseeing. It is situated on Via Manzoni close to the main Milano touristic and shopping places: just in front of Via Monte Napoleone, 5 min walk to La Scala and Duomo, 10 min to Brera, 5 min to the beautiful public garden and many art galeries and museums.
This is an old style hotel with it's dark wood interiors and old furniture what I personaly don't like. It could be also interesting for those who like old hotel with it's history - just next to my door the were rooms where Rudolf Nureev and Maria Kalaas stayed. The hotel is also famous for that Giuseppe Verdi died here that could be really scary especially at nights.
For me the hotel was good for sleep but not for work because the room was always dark so it was hardly to understand if it is shiny or not outside and it made me feel sleepy. I had a big room with a really king size super comfortable bed - the only thing I really loved there. The other thing I didn't like is that the mini bar and Internet access was about 3 times more expensive than average hotel price.
Also need to say that they have very helpfull, wellcome but not enoying reception and carriers.

  • Stayed July 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katia_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpagetto, Responsabile relazioni con la clientela at Grand Hotel et de Milan, responded to this review, 27 April 2011
Dear Guest,

Firstly I would like to thank you for taking the time to share your impressions about the Grand Hotel et de Milan with Tripadvisor.com readers.

We were sorry to learn that your room did not meet your expectations in terms of natural light and have accordingly made a note on your profile to provide you with a much brighter accommodation on the occasion of your future stay with us.

The comments of our guests are of utmost importance and help us to further ameliorate our service. Should you have a few more spare minutes to help us understand where we failed in service at the Reception and carriers we would be most grateful.

Internet service, is provided by “Swisscom” which assures for privacy and safety in transactions; unfortunately we have little to none power on their internet fees.

Hoping that you will not hold this past experience against us, we will be very honored if you would give us the opportunity to welcome you again in a near future.

Yours sincerely,

Moreno Pagetto
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel et de Milan

Property: Grand Hotel et de Milan
Address: Via Manzoni, 29, 20121 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Brera
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #9 of 431 Hotels in Milan
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Grand Hotel et de Milan 5*
Number of rooms: 95
Official Description (provided by the hotel):
A place of elegance where many famous people from the past have left their mark. Opened in 1863, the Grand Hotel et de Milan still holds its charm and allure as an old ‘Milanese’ mansion. It has been and still is the preferred hotel of many national and international celebrities from the worlds of culture,fashion, music, business and entertainment.Located in the heart of the town it is just a few steps from the fashion district, financial area and duomo cathedral. Due to its position and excellent bars, restaurants and halls, the Grand Hotel et de Milan is the ideal place to enjoy a pleasant holiday or business trip. ... more   less 
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