We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Where is the service?” 2 of 5 bubbles
Review of Hotel Principe Di Savoia

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hotel Principe Di Savoia
Ranked #7 of 430 Hotels in Milan
Certificate of Excellence
paris
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Where is the service?”
2 of 5 bubbles Reviewed 18 September 2013

I have always been a fan of Principe di Savoia and have been coming here for years. I have noticed a real dive in services along the years. Ok, it's the most convenient hotel during fashion week but the hotel doesn't seem to be able to cope with it. Not only the room rate can double during peek time and you might get the handicap room with no bath and a direct view onto a wall, but you get charged €20/ day for an internet service that doesn't acutally work. Leave alone the free option...It takes 5 minutes to upload a simple page. By the time someone comes or call back to check the internet, it's 24hours late and you have to purchase another 24hours. For a ***** hotel, it's quite cheap to charge for internet these days. Usually I come here for work and not being able to send or receive e-mails fast, surf the internet is a big problem. Another issue...I am bored of the Alcanto restaurant breakfast. It's the same forever. I come here sometimes twice/ month and really can't stand eating the same €45 breakfast. Can we have some variations such as Japanese option like other ***** hotels in Paris for example? Or some sort of monthly special...? Also, the reception is inconsistant. Sometimes they are friendly, sometimes they are not. The room service is usually delicious but 30minutes wait for a vegetable soup (I believe it only needs to be heated up) is a bit long. The Principe Bar during fashion is aweful. The music is cheesy and it gets so busy. May be Principe is just victim of it's own success. I still like the hotel and am hoping for improvements.

Room Tip: Get a room with bath and view on Piazza Republica
See more room tips
  • Stayed September 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank mistyrabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincipediSavoia, General Manager at Hotel Principe Di Savoia, responded to this review, 19 September 2013
Dear mistyrabbit,
thank you for sharing this review, although of course I am sorry if you didn't enjoy your the services received. Please let me know if you're still in the hotel, since Fashion Week is still on. We are at your disposal to discuss details in person and make changes to your service where possible.

During fashion week we struggle to offer the best service to all our guests. While this can be challenging in a time when the hotel is completely booked, I can assure you that all our staff is ready to go out of their way to assist you.
As for internet connection, you will hardly find luxury hotels that offer it free of charge up to a certain speed, like we do. During these hectic days all our guests use it and that may result in a slower connection. I apologise for that.
Our buffet breakfast has been recently changed with a variety of cold cuts, organic food, bread and cakes that our guests are enthusiastic about - usually. I understand that you find it "boring" because you're often here with us: if you feel for a change, please do speak out your preferences. During breakfast our staff is available to have the kitchen prepare specific dishes.

Again, if you are still here with us please just let our staff know that we have gotten in touch over this review and I will be glad to meet you, or someone from the managing team will.
Otherwise I am available via private message or an email to our website.

Sincerely
Ezio Indiani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,756 reviews from our community

Traveller rating
    1,292
    332
    78
    30
    24
See reviews for
222
612
110
559
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (168)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
San Diego, California
Level Contributor
78 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 17 September 2013

I loved the room, the location, the staff, and the amenities! The room was luxurious, spacious and most importantly comfortable. The location(being in Milan) and so central was great! Just a hop and a skip from designer shopping and great local eateries. The staff are gracious! The food was great and they had plenty of vegan options(or things they could make vegan) including the morning breakfast buffet! I loved the spa and gym. It has a great view of the city. U can see old Milano and the new Milano that's going up....Would def. stay here again!

Room Tip: I'm sure all the rooms are just marvelous! Had a king suite?? 2nd or 3rd floor facing the entran...
See more room tips
  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vanessa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincipediSavoia, General Manager at Hotel Principe Di Savoia, responded to this review, 18 September 2013
Dear Vanessa R,
thank you so much for sharing your review and all the lovely pictures.
I do sincerely hope to welcome you back to Milan in the future.

Warm Regards,
Ezio Indiani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
108 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 15 September 2013

We spent here our wedding anniversary and had a great time. Knowing it was a special date for us, we got upgraded to a Junior Suite. The location of the hotel is very convenient, and thanks to the complimentary limo service they offer you're only five minutes away from top shopping.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Javitxus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincipediSavoia, General Manager at Hotel Principe Di Savoia, responded to this review, 18 September 2013
Dear Javitxus,
thanks for sharing your review about your stay at the Principe di Savoia.
We sincerely hope that you and your spouse will decide to make it a tradition to visit us on your anniversary.

Warm Regards,
Ezio Indiani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
105 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 11 September 2013

End of June in Milano, Up to the smallest detail! I loved it.
The atmosphere was just amazing. The tea parlor is unique, the concierge is ready to spoil you rotten. The rooms are extravagant, the food one of the finest I have had in Milan.

Limousine service to scheduled destinations that are a bit beyond walking distance.
This came in handy, returning from the Galleria/ Scala on a rainy afternoon.

The art work in the corridor, the walls, the mosaics, the bathrooms, just beautiful.
Warm and luxurious, that's the feel I had.
Looking forward to my next stay!

  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nour E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincipediSavoia, General Manager at Hotel Principe Di Savoia, responded to this review, 18 September 2013
Dear Nour E,
grazie, grazie, grazie.
Behind every detail there is a lot of hard work and dedication. So thank you for taking notice.
We do sincerely hope to have you as our guest on your next travel to Milan.

Sincerely,
Ezio Indiani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limassol, Cyprus
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 September 2013

We stayed only one night but found this hotel perfect. The staff is very helpful and friendly. We had made a mistake in our reservation and arrived at hotel one day later than we should. Despite that we were welcomed very warmly without any bad comments or fees. The breakfast was delicious with a big choice of dishes.Thanks a lot for a nice stay!

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EvgeniaRodnova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincipediSavoia, General Manager at Hotel Principe Di Savoia, responded to this review, 18 September 2013
Dear EvgeniaRodnova,
thanks to you for sharing your review.
I am glad that you loved it here with us, but above all that you had the chance to try first hand the level of commitment of our team. We do feel it is our mission to help our guests whenever they are in distress.

We look forward to welcoming you back again soon at the Principe,
Sincerely
Ezio Indiani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dalhousie Junction, New Brunswick, Canada
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 September 2013

My experience at this hotel was like a dream! Absolutely breath taking! The service was wonderful and the restaurant in the hotel called Acanto was excellent! Great food and service!! A+++ Loved every minute of my 3 nights here! Thank you and I highly recommend this place!! Enjoy! :)

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chantal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincipediSavoia, General Manager at Hotel Principe Di Savoia, responded to this review, 13 September 2013
Dear Chantal M,
Thank you for the lovely review.
We sincerely hope to have you and your family again as our guest here in Milan.

Warm Regards
Ezio Indiani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
216 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 9 September 2013

After an horrendous first night in another hotel (claimed to be 4 star) in Milan I decided to play it safe and go for luxury. Needless to say I was not disappointed. This hotel is first class all the way, from the service at check in where they upgraded both our rooms after I mentioned our unfortunate events the night before to the quality room service/bar service.
The rooms beautifully decorated and high quality bathroom products we will absolutely return to this or try any other of the Dorchester Collection hotels in the future.
The drinks prices/parking costs were definitely 5 star but then you can not complain if you decide to stay in a place of quality.
Very highly recommended.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SeanHiggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincipediSavoia, General Manager at Hotel Principe Di Savoia, responded to this review, 13 September 2013
Dear SeanHiggins,
thank you for sharing this review about your stay at Hotel Principe di Savoia.
I am glad to see that you had the chance to appreciate the commitment of our staff, but also the unique style and high standards of Dorchester Collection.
We do sincerely hope to welcome you back on your next trip to Milan: we would love you to consider this as your safe harbour in Italy.

Sincerely,
Ezio Indiani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Milan hotels
Stazione Centrale
Excelsior Hotel Gallia, a Luxury Collection Hotel
Brera
Grand Hotel et de Milan
Brera
Mandarin Oriental, Milan
Show Prices
Show Prices
Show Prices
Centro Storico
Room Mate Giulia
Room Mate Giulia
#2 of 430 in Milan
5.0 of 5 bubbles 501 reviews
Centro Storico
Park Hyatt Milan
Park Hyatt Milan
#5 of 430 in Milan
4.5 of 5 bubbles 1,532 reviews
Centro Storico
Santa Marta Suites
Santa Marta Suites
#6 of 430 in Milan
4.5 of 5 bubbles 279 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Principe Di Savoia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Principe Di Savoia

Property: Hotel Principe Di Savoia
Address: Piazza della Repubblica 17, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Milan
#4 Spa Hotel in Milan
#7 Luxury Hotel in Milan
#8 Romantic Hotel in Milan
#8 Family Hotel in Milan
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Principe Di Savoia 5*
Number of rooms: 301
Official Description (provided by the hotel):
This spectacular landmark palace has been the natural home for international travellers and cosmopolitan society since the 1920s. Recently refurbished by world-known designers, Hotel Principe di Savoia offers a winning combination of classic Italian design and the latest technology. The famous shopping district is nearby, while the hotel looks directly on the new Porta Nuova business area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Agoda, Hotels.com and Priceline so you can book your Hotel Principe Di Savoia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Principe Di Savoia Milan
Principe Di Savoia Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing