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“Misleading conduct”

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Hotel Mediolanum Milan
Ranked #39 of 428 Hotels in Milan
Certificate of Excellence
Reviewed 24 August 2013

We booked this hotel due to its proximity to the train station for the night of the 24 June. We paid in advance. When we got there, they told us there was a " problem" and they were full, so they could not take us, but that they had moved us to their sister hotel Hotel Windsor. They sent us there in a cab and they did pay for the cab. They also said they had upgraded us to a junior suite. The sister hotel was nice, but the point was that we had not booked it or chosen it. Next morning we had to get a cab from the sister hotel to the train station, although we had planned to walk from Hotel Mediolanum. It is wrong of a hotel to accept a booking and payment and then when travellers turn up, to send them to a hotel they did not choose. I would never book with them again.

Stayed: June 2013, travelled as a couple
1  Thank Denise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
troisi, Manager at Hotel Mediolanum Milan, responded to this reviewResponded 9 September 2013

dear Mrs Denise ,

First of all I would like to thak you so much for your reservation in our hotel from June 24th to June 25th 1 night , 1 standard dbl room , reservation arranged by an international Tour operator and we really thank you also for the comment you have posted into the web .
However we are not perfect so on June 24 we had some problem with some rooms out of order who overbooked our forecast.
On arrival around 5 pm our Front office team Pasquale and Tony welcome you personally gave you all information details and in order to solve our problem they propose you to move you ito an other sister hotel in Milan with the following details :
a) overnight stay in a Junior suite 234, full american breakfast included , soft drink included.
b) we pay a taxi trasnsfer from the hotel Mediolanum to the sister hotel ,
c) we offer you a welcome drink on arrival at the mediolanum
all service above indicated on the point a, b, c, where payed by us .

we really undestand your disappointed but honestly speaking we apologize but at the same time we think we did all the best at that time for solve the problem.
The sister hotel where you have sleeped is in the same area , 4 stars hotels with the same standars, the distance from to the train station is something more than us but it is located more down town.
Hoping you will accept my personaly apologize , I wish you a nice day.

mauro Troisi
manager

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238 - 244 of 799 reviews

Reviewed 23 August 2013

Stayed four nights in this little gem. Check in was simple and no fuss as was checking in early. Room was perfect, very clean and well presented. Love the shutters to the window...but make sure you close, as early street noise is a problem....NOT the hotels fault. Breakfast was simple, but tasty. Coffee was good. Free internet... Staff were very useful. As I was in Milan while Milan residents had escaped....The staff called restaurants to check they were open. Also checked for me that I could hire a car at very short notice. The staff were brilliant, but not in your face. I didn't take pictures....as the pics I saw on the web before going are exactly what you get. The hotel was lovely. Also a wonderful Brazilian and Japanese restaurant close by...

  • Stayed: August 2013, travelled solo
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Thank kaaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2013

My wife and I stayed at this lovely hotel for 4 nights.
The rooms are not very big but well equiped (minibar, coffeemaker, airco, color-TV).
We especially enjoyed the breakfast, which is offering a very wide range of food and beverages.
The staff are exceptionally friendly and helpfull. They are very fluent in different languages.
I wish to express my thanks to Guido at the reception desk, who helped me out with a few problems I had with picking up my e-mail and retreiving our e-tickets on the return flight to Brussels.
All in all, the hotel is highly recommendable, both for its quality of services as for its location near the central station, airport shuttle and (underground) public transport.
Accross the street from the hotel is a very good (but slightly expensive) restaurant "Osteria Cavallini".

Room Tip: Our room 204 was located alongside via Mauro Macchi, which does not have a lot of traffic (or was th...
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  • Stayed: August 2013, travelled as a couple
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Thank Frans_De_Bruyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2013

This is a great little hotel. The deco is quirky but the facilities are good. The staff are ver friendly. It is a short walk from the station and a short ride on the no 1 tram to all the main sights. Great value

  • Stayed: August 2013
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Thank sueandf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2013

We chose the Mediolanum hotel due to it's proximity to central station - and loved the concept of the funky rooms. On both points, the hotel didn't disappoint. It was easy to find on foot and I loved the modern room design. From the moment we arrived customer service was second to none. Whilst the rooms were on the small side, it was sufficient for a short stay.

  • Stayed: August 2013
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Thank Da_Squig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013

I really loved this hotel!! Trendy, good location (walking distance from station and underground), excellent staff (I loved the guys in the front office, helpful, funny, friendly, and knowledgable of their city), good value for money, car parking close to the hotel. The rooms have this really funny feature with the light fittings that you can change the colors of the room with led lights and really change the ambience!! What a great idea, simple and just fab! I also tried the room service and it was fast, reasonably priced and tasty!

I will definitely visit again and reccomend it!!

  • Stayed: May 2013, travelled on business
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Thank Manos_LHR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2013

The hotel is as colourful as it looks in the pictures. It might seems a little like Sesame Street threw up a rainbow in there but personally I really liked it.

Location wise this hotel is good. There are plenty of places to eat within walking distance and you can walk to many major attractions or access transport easily from here.

The breakfast is a small buffet. If you're happy with mainly pastries and other continental favourites, you'll be fine.

It feels a bit like a place a lot of people stay for business.

The staff were very helpful.

  • Stayed: November 2012, travelled as a couple
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1  Thank Alicia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Mediolanum Milan

Address: Via Mauro Macchi 1 | Stazione centrale area, 20124 Milan, Italy
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#33 Luxury Hotel in Milan
#82 Romantic Hotel in Milan
#97 Family Hotel in Milan
Price Range: £73 - £368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mediolanum Milan 4*
Number of rooms: 51
Official Description (provided by the hotel):
The Hotel Mediolanum is a modern 4 stars business hotel member of the international chain Worldhotels. The hotel has been recently renovated following the last trends of the international hotellerie. The common spaces show bright colours as prevailing and shapes inspired by the contemporary design: the interiors recall the style of famous architects like Zanuso and Le Corbusier.The Hotel is located in a strategic position thanks to the closeness of the Central Station (MM2 Green Subway Line): fulcrum of the city of Milano and Air Terminal. At a small range of few hundred of meters from Via Mauro Macchi you can find the subway stations of Porta Venezia (MM1 Red Line with direct connection to the congress center and exhibition quarter) and Repubblica (MM3 Yellow Line). The railway link stops in both and it connects with the nearby cities. The heart of the city is reachable on foot: in 10 minutes you can arrive to the historical part of the town where the Duomo (Cathedral) and the Teatro La Scala (Opera House) stand.In the hotel's surroundings you can find the Garibaldi Station (high speed train terminal).The 51 Mediolanum rooms will put you in direct contact with the emotions caused by the colours: the light fills up the interiors which get painted of lively, passionate, relaxing colours. On this trail the Superior and Deluxe rooms were realized following the principles of the chromotherapy. This science links the psychical and physical wellbeing to the tones. The buttonhole flower of this rooms is the remote controller placed next to the bed thanks to which you can change the lighting in red, blue, green or yellow or mix them up. According to your mood and needs you can switch to a relaxing green, or to a concentrating purple. All the rooms All the rooms are soundproof and equipped with air conditioning, parquet floor, free satellite TV, telephone, Wi-Fi and safe.Inside the hotel the guests can have a seat in the elegant lounge bar where a pleasant appetizer is served together with refreshing cocktails. At the light restaurant you can taste a special selection of the best Italian dishes enriched by refined wines. The Business corner is equipped with a PC with internet connection, a printer, fax and a photocopier and it is always at the guests' disposal. In addition at the Hotel Sanpi, located just 300 mt away under the same management, you have access to the modern fitness room Technogym wellness and to the meeting room Venezia.The Hotel Mediolanum Milano is member of the international hotel chain Worldhotels and it is identified by the code WW in the GDS systems. The reservations can be done directly or via gds or internet.thank you for your attention and time. ... more   less 
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Also Known As:
Mediolanum Hotel Milan

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