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“DON'T stay here, horrible service”

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Mokinba Hotel Montebianco
Ranked #365 of 428 Hotels in Milan
Bucharest
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“DON'T stay here, horrible service”
Reviewed 27 June 2014

Possibly the worst service I've ever experienced at a hotel, and I am a frequent traveler. The person working at the front desk, Emanuele, was so inexplicably rude and confrontational that it started off the stay on the completely wrong foot. The room was dark, the bed uncomfortable, and it didn't even have normal bar soap for amenities (also only one towel in the bathroom). The room also had bizarre slanted ceilings. The best aspect of this hotel is that it is literally 50 steps from a metro station, allowing for easy travel around the city.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Goog L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
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English first
Province of Brindisi, Italy
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 25 June 2014

This is not a 4 star hotel.
The room was very small, needed some maintenance. The staff isn't friendly nor helpful.
They tried to bill us for drinks from the minibar that we hadn't taken - they found some empty bottles, but we had bought them in a bar while returning to the hotel; I can't believe they didn't check if the drinks were actually missing from the fridge. Of course there were no apologies for the mistake.
It's very close to the underground, but the hotel shakes every time the trains go by.
The wifi is not free (5 euros a day).
The best thing was the distance from San Siro were we went to a concert.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank fatam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Milan hotels

Prague, Czech Republic
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 May 2014

The only advantage of this hotel is its location right near the Metro entrance (Lotto station). On the other hand, you can hear the trains coming all night long in your room :D Rooms interior - nothing to rave over. No hotel shampoos, creams are provided though it is advertised on the hotel web page. Not a big deal, but still. We had to tell twice to the receptionist that we need new towels. In general people on the reception were not very friendly. We stayed a week for business and brought an iron with us to iron business suits, which I think is normal. We were immediately told that ironing is not allowed in rooms. When we asked for this service and were ready to pay we were told that the hotel does not provide this service. That really pissed me off. We worked from early morning to late evening and were expected to have a pretty good breakfast (with some Italian specialities, which is normal) in the hotel bar since it was impossible to take a break during the lunch time. Five slices of the cheapest mortadella with a few slices of cheese and yesterday's food debris was everything we could expect. Eventually we complained to the kitchen and reception disk and two days later the breakfast was much better and there appeared many different kind of cakes, croissants, fruits, cheeses, fresh juices, etc. So, again....if you need Lotto Metro station and come for business, so you are the whole day away, then it might be an option. Otherwise for the money they charge there are some other hotels in the vicinity.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaniShopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podgorica, Montenegro
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 4 September 2013

Nice hotel, not 4*. It's too far from the city center but the Lotto metro station is in front of the hotel. The bus to Malpensa Airport stops 1 km from the hotel. Rooms are small but clean. You have to pay for Wi-Fi.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank nikolaradul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan
1 review
Reviewed 24 August 2013

Our initial booking was in Mokinba in Milan, but due to flooding we were transferred to this hotel. The hotel was fine enough, but sadly further from Milan centre, of course. The receptionist was not very happy with the transfer, given his bold and unfriendly attitude.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Arnold H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 August 2013

This hotel is not so bad, but definitely not 4*!
The room was extremely small. It was really hard to find a place even for shopping bags. The bed was good and air condition worked well! Room was Smoking, however we asked for non-smoking. We didn't feel any smell, but there was some dust around the carpet (the room is fully covered by red carpet) like ash.
Bathroom and shower are small but modern enough. You pay for everything: wi-fi, breakfast, minibar... I haven't tried breakfast, but know it costs 9 Euro.
Location...On one hand, the Lotto metro station is in front of the hotel, on the other hand - it's too far from the city center (not a walking distance).
The shuttle to Malpensa Airport is 95 Euro, instead of 15 Euro advertised in the hotel brochure. It's cheaper to ask for a taxi and go to Codorna station (12-13Euro) to take Malpensa Express (10 Euro).
The Hotel staff is not bad, always welcoming, but do not expect the best 4* hospitality in your life... I was really surprised when my room was prepared at 12.30 instead of 14.00 ('check-in time').
Overall, I would consider this Hotel as a good 3* option which is close to Metro (and if you are not getting late in the city centre - it's pretty convenient, e.g. 8 stops from Duomo by the same line) and the local supermarket ('Esselunga' is after the corner). If I aimed 4* I would have considered other options.

Room Tip: I stayed on the first floor (all smoking rooms). N132. The benefit of the 1st is that you barely hea...
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SVV85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 May 2013

The attitude of the hotel's management and staff is effectively criminal.

Quite simply the most unpleasant "hospitality" experience I have ever had the misfortune to suffer.

Please do not stay at this hotel. Milan and Italy are so much more, so much better than this sorry apology for a hotel. ...just next door there is the Melia Hotel, for example.

Attitude - makes the difference and at every instance this hotel gets it wrong. It is so offensive and vicious. Over-charging for every single thing. Poor advice - usually designed to somehow allow the hotel to make more money from the poor guests who have mistakenly checked in to the hell hole.

Rooms are old, small, tired and somewhat noisy.

Everything is extra, breakfast, wifi, you name it...

There is no point going on. The hotel is terrible. Management repugnant and staff surly and deceitful.. There are no redeeming features.

Don't stay at this hotel. Ever!!


  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BiancoBlack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mokinba Hotel Montebianco

Property: Mokinba Hotel Montebianco
Address: Via Monte Rosa 90 | Milanocity - Mico - San Siro MM 1 Lotto, 20149 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#168 Luxury Hotel in Milan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mokinba Hotel Montebianco 4*
Number of rooms: 46
Official Description (provided by the hotel):
Montebianco Hotel is equipped with every comfort and meeting rooms, a private and secure parking. Healty breakfast Grand Buffet it's the best way to start your day. You will be surprised by the variety of items on the buffet table. No need to get to the Central Station to get to Malpensa airport, a short walk from the hotel to stop Malpensa Shuttle bus takes you directly to the airport . Located in a strategic area, a few steps from the new convention Mico, and only a ten minutes walk from the Stadio San Siro. Coming out of the structure, with just eight metro stops you directly inside the new exhibition center / expo. Nearby you will find restaurants, pizzerias and bars serving local cuisine. The staff will be glad to welcome you with smile. ... more   less 
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Also Known As:
Montebianco Hotel Milan

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