We spent one night here in September and would not recommend this hotel to travelers. The customer service was a bit shoddy. We attempted to reserve a time for the aiport shuttle and were told it was not possible. After checkout we had to wait 30 minutes for the shuttle that runs every 10 minutes and witnessed multiple arguments between the shuttle driver and hotel guests.
The HVAC system in the hotel was not working well and we could not adjust our room temperature. Guests on higher floors had even more serious problems.
Finally, we had quite a bad experience at their restaurant. Service was very poor and one of the waiters was quite rude which was an absolute shock. We hold Accor hotels to a high standard and this did not meet the mark.
- Official Description (provided by the hotel):
- The Novotel Milano Airport is a modern 4 star hotel with 206 rooms, close to the Linate Airport (4 km) with a scheduled shuttle service and to the highways (200 m). Easy access to the centre of Milan (6 km) and the railway station (7 km). The hotel isideal for business trips, with a Convention Centre offering 8 meeting rooms (320 guests), business corner and WiFi access. Features family rooms for 2 adults and 2 children, NovotelCafé (open 24 hours), a bar, outdoor pool, garden and garage parking. ... more less
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- Also Known As:
- Novotel Milano Linate Airport Hotel Milan
- Novotel Hotel Milan
- Milan Novotel