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“Tired hotel”

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Novotel Milano Linate Airport
Ranked #145 of 427 Hotels in Milan
GreenLeadersBronze level
Fareham, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Tired hotel”
Reviewed 26 January 2013

I Stayed on a business trip and had to use it as it was close to the airport. It was very expensive- 180EUROS/NIGHT but I guess you have to pay for the location. Initially I was booked into a smoking room on the 7th floor, it was pretty unpleasant. As I'd arrived at 11.30 pm i stuck with it and was moved to a differnt room the following day, but the small permiated my clothes.

The Decor was tired, the out door pool was not in use and had been left to deteriorate with rainwater, leaves and other rubish festering in the bottom. Not a pleasant outlook from the resturaunt.

Service was poor to average, On arrival I was advised that I could get a snack from the bar. The bar staff were too busy laying out tables for the following mornings breakfast and ingnored me. I had to go into the brakfast area and ask to be served. I was rewarded with a stale sandwich.


You are paying for the location only. Decore is tired, food and service were average.

Room Tip: avoid the smoking rooms on floor 7
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAiuto, General Manager at Novotel Milano Linate Airport, responded to this review, 1 February 2013
Dear Guest,

firstly we would like to thank you for your time and your remarks, secondly we want to apologize for the inconvenience you experienced. We will surely take into consideration your remarks, in order to improve our product and service quality.
Thanks again for your time and best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (44)
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Malta
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 January 2013

Stayed in this hotel in March for a short weekend. It is very close to Linate airport (€12 by taxi for 3 persons) and you can catch the tram to take you to Milan centre. bus stop is outside hotel. hotel staff speak very good English and really helpful with guests. hotel is really clean, modern, and nice with buffet breakfast having a really great choice of food. This hotel is really recommended for someone wishing to stay in Milan for a short break.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tanaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, 23 January 2013
Dear Guest,

thank you very much for choosing to stay at our hotel and for your enthusiastic remarks: your satisfaction is our greatest reward.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 20 January 2013 via mobile

Stayed one night when i couldn't get a flight out of Linate at airlines expense. As it was an 'emergency' booking it's unfair to comment on the food at dinner as the hotel had many extra guests for dinner. There's a gym and outdoor pool (closed but it was January!) the reception and restaurant/bar areas were very clean and smart. The room provided was good and it was nice to have a bath and shower in the room when so many don't offer this anymore. Staff at reception and the shuttle bus driver were all very helpful and polite. My only gripe-trying to find the barman to get a drink. He was too busy elsewhere but other than that - well done Novotel

Stayed January 2013, travelled on business
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, 22 January 2013
Dear Guest,

thanks for your appreciation on our staff and services and for your positive review.
We hope to to welcome you again soon.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
houston
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 January 2013

We stayed for one night prior to our flight back to the US. The hotel is pleasant on the eyes, modern and well kept. Our room, however, did not have air conditioning. The heat was turned up high and thus it was very hot. I was unable to lower the temperature so I called the front desk and I was informed that the room did not have air conditioning available at this time of year and the the only solution was to open the window. This was quite a problem as the room was facing the highway and had no choice but to sleep with the sounds of cars, police sirens, and other traffic noises throughout the night.

I had selected this hotel with the sole intent of getting a good night's sleep before my flight and I was disappointed. In addition, as an Accor Club Platinum member there was no added benefit whatsoever (even upon request). Overall, not a good value for the money spent.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billyor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAiuto, General Manager at Novotel Milano Linate Airport, responded to this review, 8 January 2013
Dear Guest,

firstly we would like to thank you for your time and your remarks, secondly we want to apologize for the heating inconvenience you experienced but we hope to welcome you again in the next future in order to regain confidence in our structure.
Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 December 2012

This hotel is a standard Novotel, with standard furnishings. The service was friendly and personable. The mattress was really old and uncomfortable. As usual in Italian hotels, they could do with having a lot more international television channels. It's well located for Linate, but surprisingly hard to find.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erichek_SPb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, 19 December 2012
Dear Guest,

thank you for your kind words of appreciation and for your remark about the room: the guests’ opinion is fundamental in order to improve service quality. We’re looking forward to welcoming you again soon.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cesena, Italy
Level Contributor
1,177 reviews
199 hotel reviews
common_n_hotel_reviews_1bd8 3,067 helpful votes
Reviewed 12 December 2012

this hotel is really close to linate airport.
We stayed here specifically to catch an early flight out of Linate and that's about all it was good for. the room is great and bathroom clean and decent.
I didn't pay the night 'cos i was there for work so it was paid by my agency but i think that maybe it's a bit costy.
from the hotel you can easily reach the city center by tram, the tram stop is right opposite the hotel.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, 19 December 2012
Dear Guest,

we would like to thank you very much for choosing to stay at our hotel and for your positive remarks. We hope to welcome you again in the next future!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 November 2012 via mobile

I stayed here with cabin crew for 2 nights as we were flying from Milan to Mombasa working.

It's about 10min drive from Milan airport terminal 2. The hotel seems very clean although I found a mouldy salsa jar in one of my room cupboards. The staff are very polite, drinks and food are good value. Not much goes on in the hotel. It's not really a holiday hotel more for business. There's Is an excellent pizza place left of the hotel about 5min walk in the woods. Food was fantastic and cheap! Staff were great and gave us all free shots and surprised us with a dj afterwards as it was only us left in the hotel! It's easy to reach to airport and Milan town. Would recommend for a short, business stay.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Twin2_sarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, 4 December 2012
Dear Guest,

thanks for your time and your appreciation on our staff and services.
We hope to welcome you again soon and we send you our best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Milano Linate Airport

Property: Novotel Milano Linate Airport
Address: Via Mecenate 121, 20138 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Green Hotel in Milan
#82 Family Hotel in Milan
#111 Luxury Hotel in Milan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Milano Linate Airport 4*
Number of rooms: 206
Official Description (provided by the hotel):
The Novotel Milano Airport is a modern 4 star hotel with 206 rooms, close to the Linate Airport (4 km) with a scheduled shuttle service and to the highways (200 m). Easy access to the centre of Milan (6 km) and the railway station (7 km). The hotel isideal for business trips, with a Convention Centre offering 8 meeting rooms (320 guests), business corner and WiFi access. Features family rooms for 2 adults and 2 children, NovotelCafé (open 24 hours), a bar, outdoor pool, garden and garage parking. ... more   less 
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Also Known As:
Novotel Milano Linate Airport Hotel Milan
Novotel Hotel Milan
Milan Novotel

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