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“Good hotel, staff could be more customer focussed.”

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Novotel Milano Linate Airport
Ranked #145 of 431 Hotels in Milan
GreenLeadersBronze level
Melbourne, Australia
Level Contributor
160 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Good hotel, staff could be more customer focussed.”
3 of 5 bubbles Reviewed 31 July 2014

Stayed overnight at the Novotel in Milan. Nice hotel but was surprised at the coolness of the staff. Room was fine, clean and the hotel has a nice outside swimming pool and tiny gym.The hotel has some free parking and some paid parking.

Room Tip: We stayed here to be near the airport. You are only 5 kms from the city centre also. It is a quiet h...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Estev0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, 4 August 2014
Dear Guest,

thank you very much for choosing to stay at our hotel and for your positive review and for your remark about the staff: the guests’ opinion is fundamental in order to improve service quality.

We hope to welcome you again in the next future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,528 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
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Leuven, Belgium
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 30 July 2014 via mobile

Slow service in the restaurant. Room was not clean with some accumulated (old) dirt. Checkout was painfully slow, not suitable for an airport hotel. Nevertheless, the hotel has potential and with some small (staff) changes it would be a better place.

Stayed July 2014, travelled on business
Helpful?
Thank DrKorneel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, 31 July 2014
Dear Guest,

firstly we would like to thank you for your time and your remarks, secondly we want to apologize for the inconvenience you experienced. We will surely take into consideration your remarks, in order to improve our product quality.

Thanks again for your remarks and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Milan hotels

Astoria, New York
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

We just returned from Milan and stayed here for 1 night. Arrived at 7 pm and left for an airport at 6 a.m.

Room – we asked for non-smoking floor and stayed at 302 – the room was good size, bathroom was great. Water pressure was amazing. The room could be a little better such as TV, bed, and overall appearance. However, we stayed for one night and wanted easy and fast access to Linate for at 7.30 a.m flight.

Area – there is nothing around. We found a small deli and got water there, also went to Moby Dick 3 for pizza – do NOT go there – horrible food (the worst we had in Italy)

Transportation – we decided to be a little adventurous and took public transportation from Train Station – you need to get on tram 9 (get off at P.Za. Cinque), and then transfer to tram #27 (V.Le Ungheria), then walk for 2 minutes. It wasn’t too bad as we only paid 3 Euros for both of us.
In the morning, we came to front desk at 5.45 a.m. and got on 6 a.m. free shuttle to the airport. The shuttle runs every 20 minutes and can accommodate only 8 people, so be mindful of that.

Overall, for the price we paid and for the purpose – we liked it.

Room Tip: The entire 3rd floor is non-smoking.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ohtany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, 17 July 2014
Dear Guest,

thank you very much for choosing to stay at our hotel and for your positive review.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level Contributor
141 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
1 of 5 bubbles Reviewed 11 July 2014 via mobile

We are leaving Milan after being in this wonderful city for 9 months. Arrived at the hotel with 5 heavy cases, no porter and no offers of help from the staff only from another guest.
The bar service is your worst nightmare, the girl on duty had filthy, greasy hair. She poured the dregs from a bottle of Chardonnay into a wine glass giving my wife about a third of a normal portion, and refused to top it up. On the next round I decided to order a bottle. After 30 minutes when it hadn't arrived, I went to chase her up and she was joking to another staff member & was counting money in the till. Another 15 minutes later the wine finally arrived, without the twice promised,olives!
The restaurant is just about ok, made bearable by the super waiter, Raj.

The rooms are fine and the overnight receptionist was very friendly but unwilling to assist with our cases.

For a major hotel chain, the quality of staff and the lack of customer care makes this hotel well down the bottom of the list of Milan hotels. I would not recommend anyone stays there unless you are happy just staying in your room.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank PedroMig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, 16 July 2014
Dear Guest,

firstly we would like to thank you for your time and your remarks, secondly we want to apologize for the inconvenience you experienced. We will surely take into consideration your remarks, in order to improve our product quality.

Thanks again for your remarks and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

I stayed at the Novotel Linate in May 2014.
The hotel provides a free shuttle bus to and from the airport. For those not familiar with Linate airport, upon arrival you need to go upstairs to departures at the gate mentioned by the hotel to get the shuttle (remember to phone the hotel otherwise they don't know you require the shuttle).
The hotel is around a 10 minute drive from the airport (do not take a taxi).
The foyer for the hotel was nice and the staff extremely welcoming.
I stayed on the 5th floor in a standard room which is standard for Novotel standards. The room was clean and large, the only thing I would say is that the window in the room was very small and really did not allow enough light in making the room feel dull.
The gym in the hotel was basic and accessed by walking past the outdoor pool. Although basic it served its needs as it was always empty.
The restaurant in the hotel was nice and staffed by very friendly people who went out of their way to ensure you had a lovely meal. It was a bit pricey but I guess that Milan for you.
Overall I would recommend this hotel for business but maybe not family holidays

  • Stayed May 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank pharmacist_SP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAiuto, Direttore at Novotel Milano Linate Airport, responded to this review, 16 July 2014
Dear Guest,

thanks for your appreciation on our staff and services. We take the opportunity to inform the visitors to call directly the hotel reception when you are at Linate Airport to organize the pick up (from 6am to 11pm).
We’re looking forward to welcoming you again soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Milano Linate Airport

Property: Novotel Milano Linate Airport
Address: Via Mecenate 121, 20138 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Green Hotel in Milan
#82 Family Hotel in Milan
#111 Luxury Hotel in Milan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Milano Linate Airport 4*
Number of rooms: 206
Official Description (provided by the hotel):
The Novotel Milano Airport is a modern 4 star hotel with 206 rooms, close to the Linate Airport (4 km) with a scheduled shuttle service and to the highways (200 m). Easy access to the centre of Milan (6 km) and the railway station (7 km). The hotel isideal for business trips, with a Convention Centre offering 8 meeting rooms (320 guests), business corner and WiFi access. Features family rooms for 2 adults and 2 children, NovotelCafé (open 24 hours), a bar, outdoor pool, garden and garage parking. ... more   less 
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Also Known As:
Novotel Milano Linate Airport Hotel Milan
Novotel Hotel Milan
Milan Novotel

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