This hotel fell short of our expectation. As a 4-star hotel, the service quality there is surprisingly poor. The staff at the reception is totally unfriendly, impolite and unhelpful. We booked a double room. Yet, only one bathrobe and a pair of slippers were in the room. When I called the room service for another bathrobe and another pair of slippers, to my great astonishment the room service said they did not understand English and asked me to call reception. Then I called the reception. I ended up with a long wait - the staff who came with those things only came almost an hour after my call with the reception. When I questioned the staff why there was only one bathrobe and a pair of slippers given that we booked a double room, the staff said this was their standard practice to have only 1 set of toiletries even for double rooms! The staff was very upset with my dissatisfaction, slammed the door, and talked some gibberish in Italian rudely when he walked away.
The other day I asked the reception for some more shampoo. But nobody came, and our request has left unanswered.
The room does not come with a free WIFI, which is totally unacceptable since the other hotels we booked in Italy also provide free WIFI service in the room we stayed. This is really a big minus as their booking confirmation does not clearly state whether free WIFI is provided in the room.
Given our unpleasant stay, I would definitely not recommend this hotel to anyone who want to stay in Milan.
- Official Description (provided by the hotel):
- Our striking 4 star hotel in Milan is next to the Central railway station, a few minutes from the city centre. Our innovative green hotel in Milan features intelligent design and low energy consumption, so as well as enjoying yourself, you'll know you are helping the environment. The look and feel is natural and elegant, with plenty of natural light everywhere thanks to the ample windows, terraces and other outdoor spaces. The new Starhotels E.C.Ho. Has 143 contemporary rooms and suites, a restaurant and bar (the Partnership with Eataly means new value and uniqueness for Starhotels’ offering.)5 meeting rooms, fitness room and more. ... more less
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- Also Known As:
- Starhotels e.c.Ho. Hotel Milan
- Starhotels Splendido Milan
- Starhotels Splendido Hotel Milan