We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Location/Breakfast/Room”
Review of Starhotels E.c.ho.

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Starhotels E.c.ho.
Ranked #37 of 428 Hotels in Milan
Certificate of Excellence
GreenLeadersGold level
Reviewed 9 August 2014

We selected this hotel due to its location- literally 5 mins of leisurely walk from Milan Central Station. The front desk persons were good and just professional, but check in took longer. However, the room was too good- quite large for 3 of us- a Junior Suite. Bathroom was very good, plus point being the bathtub. Breakfast was fantastic- made our last day in Italy!
Next time, for sure.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank lazy_1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager E, Direttore at Starhotels E.c.ho., responded to this reviewResponded 7 September 2014

Dear lazy_1970,

It has been a pleasure to welcome you at Starhotels E.C.Ho.
We are pleased to know that you enjoyed your stay in Milan.
Hoping to welcome you again to our hotel we send you our

Best regards.
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,360)
Traveller rating
Traveller type
Time of year
Language

323 - 329 of 1,360 reviews

Reviewed 9 August 2014

When during my stay I am dissuaded not only from ever again staying in the hotel, but from ever again staying in any Starhotels hotel, they must be doing something wrong... To start with the positive, the facility is nice enough. Were it run independently or under a different network, it would work. But despite what the brochure and website says, that guests should be treated as friends, they do everything but that.
Firstly, when you advertise free wifi, that means free wifi. It doesnt have to be super fast, but it cannot be limited to one device per guest. Trying to squeeze extra money out of guests for more devices, that is not being friendly.
Secondly, stop using swisscom. I travel a lot and the swisscom wifi system in hotels is the worst, I even talked to a Swiss guy here in your hotel and he agreed.
More, when the football world cup is on, trying to squeeze extra money from guest by putting it on pay tv only, again, not friendly at all.
Another thing, the minibar prices are ridiculous. If you really wanted to be friendly as you advertise, you could put the minibar for free with the charge of the room. There are hotels doing that, really, and I come back to them because they are friendly. But you dont have to go so far. Just stick to the rule, that the minibar prices should be similar to those of the nearest kiosk, in your place the kiosks in the train station - that still means hundreds of percept markup and someone might actually take something from the minibar.
And lastly, please listen to your employees. I have discussed these issues with several of them, and the reply was always "Sorry sir, we know sir, we agree but it is Starhotels policy sir". They are the ones in contact with your customers, so if you really want to treat your guests as friends, try to listen to what they have to say, and that means talk to your employees. Then you actually might get people to come back to stay with you.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager E, Direttore at Starhotels E.c.ho., responded to this reviewResponded 7 September 2014

Dear Jan S,

Thank you for staying at the Starhotels E.C.Ho. and sharing your feedback.
We would like to assure you that your comments are taken in very high considerations, and we regret to learn our failure in meeting your expectations.

We hope to welcome you back in the future during your next stay in Milan.

Best regards
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

We were quite impressed with this modern looking hotel which was situated near the Milan Centrale train station, a short less than 5 min walk away. Good for travelling to different parts of Milan via train. To Duomo, just take a train few stops away and you're there in 15 min.

Hotel was very clean, bright and provided good amenities and even a gym. We took the junior suite and even came with a big private open terrace. Sweet!

Breakfast was reasonably good, and included in the rate was free wifi access which was pretty fast.

Would stay there again if we visit Milan again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jslk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager E, Direttore at Starhotels E.c.ho., responded to this reviewResponded 7 September 2014

Dear Jslk,

It has been a pleasure to welcome you at Starhotels E.C.Ho.
Thank you for all your positive comments. We are pleased to know that you enjoyed your stay in Milan.
Hoping to welcome you again to our hotel we send you our

Best regards.
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

We went for lunch in this hotel (a group of 5 people) during August. it was a lunch break on a working day, so we went there to order something quick and just 1 plate each.
After having a seat, we had to wait 10-15 minutes before someone came to take our orders (nobody came before to ask for drinks as usual). Then, we waited long again for our dishes (we are talking about salads and other ready dishes just to be heated). When finally starting eating, we noticed 2 "parmigiana" dishes were still half frozen and we had to ask to warm them again in the microwave. Once back, the waitress had mixed up the plates, so we randomly chose one plate each...
All of this lasted more than one...
At the moment of payment, they told us we could not pay separate bills 1 by 1, as the person who knew how to do that with the cash register was on vacation...
So overall definitely not a good experience...

  • Stayed: August 2014, travelled on business
    • Service
Thank sara c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager E, Direttore at Starhotels E.c.ho., responded to this reviewResponded 7 September 2014

Dear Sara C,

we are very sorry for the bad experience you had in our Restaurant.
Please accept our apologies and I sincerely hope your will give us another opportunity to show you our high standards of service.

Best regards
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Excellent location; one minute walk from Milan Centrale Station. Convenient to travel onwards to other cities in Italy. Modern renovation, very clean and comfortable and feeling safe. Enjoyable breakfast.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank libbyng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager E, Direttore at Starhotels E.c.ho., responded to this reviewResponded 7 September 2014

Dear libbyng,

thank you so much for taking the time to leave your comment about your stay and for choosing our hotel in Milan.
Also we would like to thank you for your kind review and I really hope to welcome you back soon!

Best regards
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Absolutely beautiful hotel. Loved my room, very spacious, clean and comfortable beds. Staff at check in were lovely. However, the head waitress (I assume she was) was very rude and made my breakfast dining experience very unpleasant and uncomfortable. Arriving to breakfast, there was no one to greet us, so I circled our room number and got a table and started eating. A few minutes later the waitress comes over and very rudely asks why we are sitting there and that we are not meant to be there. I was very confuse and asked why. She further told me that we had to wait for her to show us to a table and then that's when we can eat. My boyfriend, best friend and I were very shocked at the way this women spoke to us. How were we supposed to know we had to wait to be shown to our seats when no one was there to great us and we were hungry? Very unprofessional. Made me feel very embarrassed as everyone in the room could hear her telling us off. For this reason I would not go back to this hotel. I know it may sound stupid to some, but if I Am paying a lot of money to stay in a 4 star hotel, I expect the staff to be very friendly and welcoming.

Stayed: July 2014, travelled as a couple
1  Thank Hannah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager E, Direttore at Starhotels E.c.ho., responded to this reviewResponded 7 September 2014

Dear Hannah M,

first of all I would like to thank you very much for taking the time to leave your comment and for staying with us. Your comment is very important to us and please be assured that I investigated with our Food and Beverage Manager to better understand the situation.
Please accept my apologies for the inconvenience and for the lack of service and attitude shown and I sincerely hope your will give us another opportunity to show you our high standards of service.

Best regards
The General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Just a lovely hotel. So close to the railway & not far to tourist attractions. Very modern & breakfast great. We highly recommend. We had 2 nights but could have stayed longer. Just loved Milan so wouldn't hesitate to go back & stay at this hotel.

  • Stayed: May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Jillybeans1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager E, Direttore at Starhotels E.c.ho., responded to this reviewResponded 7 September 2014

Dear Jillybeans1946,

It has been a pleasure to welcome you at Starhotels E.C.Ho.
Thank you for all your positive comments. We are pleased to know that you enjoyed your stay in Milan.
Hoping to welcome you again to our hotel we send you our

Best regards.
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Milan hotels
Stazione Centrale
Starhotels Anderson
Starhotels Anderson
#68 of 428 in Milan
1,443 reviews
Stazione Centrale
Hotel Berna
Hotel Berna
#11 of 428 in Milan
6,758 reviews
Stazione Centrale
Hilton Milan
Hilton Milan
#74 of 428 in Milan
2,733 reviews
Show Prices
Show Prices
Show Prices
nhow Milano
#28 of 428 in Milan
1,997 reviews
Centro Storico
Rosa Grand – Starhotels Collezione
Stazione Centrale
c-hotels Atlantic
c-hotels Atlantic
#59 of 428 in Milan
1,007 reviews
Show Prices
Show Prices
Show Prices

Been to Starhotels E.c.ho.? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Starhotels E.c.ho.

Address: Viale Andrea Doria 4, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Milan
#27 Business Hotel in Milan
#30 Romantic Hotel in Milan
#31 Luxury Hotel in Milan
#47 Family Hotel in Milan
Price Range: £101 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Starhotels E.c.ho. 4*
Number of rooms: 143
Official Description (provided by the hotel):
Our striking 4 star hotel in Milan is next to the Central railway station, a few minutes from the city centre. Our innovative green hotel in Milan features intelligent design and low energy consumption, so as well as enjoying yourself, you'll know you are helping the environment. The look and feel is natural and elegant, with plenty of natural light everywhere thanks to the ample windows, terraces and other outdoor spaces. The new Starhotels E.C.Ho. Has 143 contemporary rooms and suites, a restaurant and bar (the Partnership with Eataly means new value and uniqueness for Starhotels’ offering.)5 meeting rooms, fitness room and more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Ctrip TA, Hotels.com, TripOnline SA, Travel Republic (UK), TravelClick, Ebookers, HotelsClick, getaroom.com, Cancelon, 5viajes2012 S.L., Evoline ltd and HotelQuickly so you can book your Starhotels E.c.ho. reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Starhotels e.c.Ho. Hotel Milan
Starhotels Splendido Milan
Starhotels Splendido Hotel Milan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing