It started out OK, room seemed nice, but there was no shower screen and the bathroom ended up a swimming pool after 1 shower.
Paid breakfast was non- existant at advertised time, even after waiting for 1/2 hour, not even coffee. The chef gave us a contempuous look as if we were an inconvenience for her to be up so early. As we had to leave to get a train, staff refused to give refund. Subsequently left my phone in the restaurant. Called hotel 30 minutes later to confirm it was there, 3 weeks later after paying 50 Euro for it's return, I get an unopened parcel containing a bag of paper. 3 Weeks after the Hotel "investigate", they claim it is "Not their responsibility". Not even an appology let alone a refund, for no breakfast or a missing phone. Apparently we stay there at "our convenience" - or words to that effect. So my advice is not to. Total lack of respect for us as paying "guests".
- Official Description (provided by the hotel):
- The Rosa Grand hotel perfectly captures Milan's mix of the innovative and the inspiring. The refurbished interior exudes Italian craftsmanship with each of the 330 rooms fusing impeccable comfort with chic Italian style. Widely acclaimed as one of the best hotels in Milan, the Rosa Grand puts you in the heart of the city's historic district with the Duomo and world-famous Via Monte Napoleone just moments away. Partnership with Eataly means new value and uniqueness for Starhotels' offering. Eataly will create made to measure menus, events and collaborative initiatives with star chefs and also provide consulting on the selection of raw materials and products for Starhotels catering. Collaboration has begun at the three restaurants in the cosmopolitan Rosa Grand in Milan, where art, design, one-off details and creative recipes will give you an extremely enjoyable break. Open every day from 7am to 11 pm. The Wellness Center offers state-of- the-art equipment for a total workout and a relax area complete with Turkish bath and solarium. Your very own Personal Trainer is available upon request and must be reserved in advanced. ... more less
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- Also Known As:
- Starhotels Rosa Grand Milan
- Starhotels Rosa Grand Hotel Milan