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“Great Location! Great Hotel!”
Review of Hilton Milan

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Hilton Milan
Ranked #81 of 426 Hotels in Milan
Certificate of Excellence
Reviewed 18 January 2013

Loved this Hilton - it was a 15 minute walk from the main shopping area. It was a big hotel but had the charm of a boutique hotel. Amazing staff, great restaurant on site ad very clean. Also, very close to the train station.

  • Stayed: February 2012, travelled on business
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1  Thank MariaPescrilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariane S, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 22 January 2013

Dear MariaPrescrilli,

Thank you for your kind review on TripAdvisor.

I am delighted to read you enjoyed your experience with us and I hope to welcome you back very soon!

With Kind regards,
Ariane Sacchi

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1,408 - 1,414 of 2,660 reviews

Reviewed 16 January 2013

Sorry, as this probably happens once in a life, I can't give less than 5 stars to this review: I got an upgrade to the Presidential Suite! Can you believe that? So a great thank to the Hilton team. But let's come back to more factual elements and let's keep the emotion aside for a moment. The hotel is ideally located next to the central station, so easily accessible from Malpensa or Linate airports. Quite central and giving access to the city center. Personel was nice, smiling and helpful! Breakfast was great and with a large choice. OK on the minus side, interior decoration is quite outdated and may need a serious make over. All together, Hilton rarely disappoints.

Stayed: January 2013, travelled on business
1  Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariane S, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 18 January 2013

Dear Eric S,

Thank you for writing your wonderful feedback on TripAdvisor!

We all are very delighted to hear about your memorable experience at Hilton Milan and we hope to welcome you back here soon!

Warm regards,
Ariane Sacchi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2013

The hotel is located right off of the central train station and subway system. Milan has a great subway system so getting around was very easy. Don't let the post-fascist exterior of the building scare you. The hotel is great.The rooms were very spacious. The beds were comfortable and the rooms were quiet.The executive lounge was one of the more dinky ones that I've experienced but still nice to have. The front staff and concierge were efficient. Housekeeping was great and available at almost all hours. The wi-fi connection was great. The room service was better than most. They have coffee pots available in the rooms. Overall, it's a great hotel and very convenient for tourists or business travelers. I would stay here if I ever re-visited Milan (probably not going to happen since the whole city felt like I was stuck in the movie Zoolander).

  • Stayed: January 2013, travelled as a couple
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1  Thank SanDiegoTravelGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariane S, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 15 January 2013

Dear SanDiegoTravelGirl,

Thank you so much for your detailed review following your stay with us.

I am very pleased reading you enjoyed all features and amenities at Hilton Milan and I hope to welcome you back again...fashion weeks are temporary in Milan!

With Warm regards,
Ariane Sacchi

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Reviewed 5 January 2013

I have stayed at this hotel a few times. This past time I was upgraded to an executive level room and it was much larger and nicer than prior stays. The executive lounge was very nice and had good antipasti and wines in the evening for happy hour. Breakfast in the lounge was very good too. Two of the executive lounge staff (I forget their names) were very helpful but some of the staff would disappear for a while. The front desk service was average and far below what I expect of a Hilton. The concierge was helpful but not friendly. He seemed kind of put-out by my request for a dinner reservation but he quickly executed the request and got us a reservation.

The rooms were very clean and well appointed. The cleaning staff was nice.

The hotel is near the main train station (Statzione Centrale) which also has a metro stop which means you have easy access to the rest of Milan (i.e. all of the great restaurants, fashion shops, and tourist sites).

I would stay at this hotel again if I was in Milan.

  • Stayed: October 2012, travelled as a couple
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2  Thank J J A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariane S, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 9 January 2013

Dear J J A,

Thank you for the time taken to share your feedback.

With pleasure I read you enjoyed your upgraded room's clealiness and amenities, Executive Lounge and hotel location.

I hope to welcome you back very soon and offer you a memorable experience throughout every department.

Thanks again for your comments,
With Kind regards

Ariane Sacchi

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Reviewed 4 January 2013

We were a walk- in, and was attended straight away by a friendly young lady that could speak English. She took our reservation, as we're on our way to Monte Carlo, and would return the next evening. The next day late after noon checking was spot-on, our room was ready with a fold up bed for 9 year old son. Room was clean, and the lady in the executive lounge was attentive and helpful. Did not make use of the Wi- Fi, but it was available, and I am sure it worked. Dinner in the hotel restaurant, had bit of a small glitch, but it can be overlooked. Communication was the problem, but mostly on our part. Slept like a log, as I fell asleep on the fold-up bed that was earmarked for my son. Breakfast had a great team. One of the waiters went and found strawberry yogurt for our son. Check- out was fast and efficient. What can I say about concierge, they are the hotel. Thanks again for explaining to the International Parking attendant that we were traveling to Venice by train, and would leave our hired vechile in the basement parking. Advise - travel by train to Venice less stress and much more enjoyable.

Room Tip: Away from the elevator and at the end of the corridor. Ascertain if any sports or travel groups have...
  • Stayed: January 2013, travelled with family
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Thank 1toSweeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariane S, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 9 January 2013

Dear 1toSweeper,

Many thanks for writing your wonderful review following your stay at Hilton Milan.

I am delighted to read all departments were great offering your family and you a smooth, enjoyable stay and we are already looking forward to welcoming you back!

With Kind regards,

Ariane Sacchi

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Reviewed 4 January 2013

There is not much around this hotel but the station. If you are unfortunately traveling alone, it can be restrictive and boring. Better to stay near Duomo or somewhere more lively. The rooms are nice, some have terraces which is kinda cool.

  • Stayed: December 2012, travelled on business
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1  Thank Fair123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariane S, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 5 January 2013

Dear Fair123,

Thank you for posting your review on TripAdvisor.

I am pleased to read you enyoyed your room; nevertheless I regret you did not enjoy the hotel location.
I hope you will consider a future stay with us and our concierge will be at your disposal for all suggestions nearby!

Wishing you all the best for the New Year,
With Kind regards

Ariane Sacchi

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Reviewed 1 January 2013 via mobile

Checking in and there was a long queue. Room in Hilton never disappoints. However the safe was not working. The staff never arrived. Then at night the room was very hot. The concierge was very very helpful. Toni and the other guy was awesome. It has been 2 nights now and the staff never arrived to check the safe and the room still remains hot at night. I just slept with the windows open.

Thank Robin J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ariane S, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 2 January 2013

Dear Robin J,

Thank you for the time taken to write your feedback.

I regret the service provided did not entirely satisfy your requests, please accept my apologies and be sure I will be following up this issue.

I wish you all the best for 2013 hoping you will give us the opportunity to offer you new memorable stays throughout this year.

With Kind regards,
Ariane Sacchi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hilton Milan

Address: Via Galvani 12, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#63 Luxury Hotel in Milan
#80 Business Hotel in Milan
#84 Romantic Hotel in Milan
#95 Family Hotel in Milan
Price Range: £122 - £484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Milan 4*
Number of rooms: 319
Official Description (provided by the hotel):
Just 1 block from the Central Train Station and airport shuttle buses, the Hilton Milan boasts an Executive Lounge with an outdoor terrace, and wireless internet access throughout.All Hilton Milan hotel rooms offer wireless internet access. Step up from a Hilton Room to an Executive Room for Executive Lounge access. Enjoy appetizers at the Cosmopolitan Lobby Bar Lounge or dine on international and Italian favorites at the Hilton Milan hotel’s Pacific Milano Restaurant. There is fantastic shopping just 2 miles away and Milan attractions like the La Scala opera house are on the hotel's sightseeing tour. When you've explored the city, find peace at Lake Como, an hour away by train. ... more   less 
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Also Known As:
Hilton Milan Hotel Milan
Hilton International Milan
Milan Hilton International

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