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Hilton Milan
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Reviews (2,845)
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All reviewsthe executive loungecentral stationdiamond memberan upgradetwo blocksminute walkmalpensa airportstazione centralelake comoconciergetraineurosduomorenovationeuropetaxisstops
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1,280 - 1,285 of 2,845 reviews
Reviewed 5 December 2013

Although it is not located in a very charming part of Milan, it is just beside the Central Train Station and the subway station, so you can get anywhere in the city really fast. The room is very large, especially when you compare it to a regular European standard. The breakfast is excellent, with many different options for all kinds of tastes! Although the parking does not belong to the hotel, there is an exclusive elevator to get there, so it is just like it is part of it. The staff was great enough to recommend a fantastic restaurant nearby to eat one of the best pizzas I ever had: Terraferma!

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank silvia_martins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this reviewResponded 7 December 2013

Dear silvia_martins,

It is with great pleasure I herewith read your satisfaction with your stay in our Hotel and I really thank you very much for sharing your experience on TripAdvisor.
Please be sure that your kind comments will be passed to the Management and to the rest of the Team in order to recognise the fantastic work of our Team.

I am also glad you had the opportunity to enjoy our hotel location and the services offered.
Thanking you once again for having taken the time, to share your opinion, we look forward to welcoming you back in the near future.

Kind regards,

Mario Capano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

Stayed at the Milan Hilton and had excellent service. The room was spacious and had a view of the alps. The hotel is located near the central train station making it easy to travel to surrounding cities and or countries. You could take a taxi to the main attractions in the city otherwise it was a 35 minute walk, more or less. The service personnel were both pleasant and knowledgable. The executive lounge was well stocked and the staff was friendly and accommodating.

  • Stayed: December 2013, travelled as a couple
    • Value
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Thank Sandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this reviewResponded 6 December 2013

Dear sandy_georgia3,

Thank you for taking the time to write such a great review. we are so pleased to note that the quality of service you experienced met with your expectations as it is our aim to ensure each guest has an enjoyable stay at Hilton Milan.

We all are very delighted to hear about your memorable experience at Hilton Milan and we hope to welcome you back here soon!

Warm Regards

Mario Capano

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Reviewed 29 November 2013

We stayed here for the location so did not expect much more. Good thing!
It was OK, the room was surprisingly quiet, (a bonus), and glad we were only here for one evening.
The staff is essentially there to collect money and not much more
When we tried to engage the concierge for assistance they were not helpful.

Location is the winner here, everything else lacked.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TOSALL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this reviewResponded 6 December 2013

Dear TOSALL,

Thank you for taking time to post your review about your recent stay at the Hilton Milan

I am glad to hear you had a good stay in general and find our location convenience.

It with regret here I read your dissatisfaction with the service received , please be sure that our guests are very valuable to us and I personally apologize if you may have not have felt that way.

I hope you will give us another chance in the future to show our hotel in a much positive light.

Warm Regards

Mario Capano

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Reviewed 29 November 2013

This is a great hotel in a good location in Milan with everything you need for a good night's rest - excellent Wi Fi and great service in the bar and restaurant. And the receptionist was very helpful. This is a great hotel in a good location in Milan with everything you need for a good night's rest - excellent Wi Fi and great service in the bar and restaurant. And the receptionist was very helpful

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Markscorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this reviewResponded 6 December 2013

Dear Markscorer,

Thank you very much for taking the time to share your opinion with us.

We are delighted that you enjoyed your trip and that Hilton Milan met your expectations, considering location, quality and service.

Thanking you once again for having taken the time, to share your opinion, we look forward to welcoming you back in the near future.

Kind regards.

Mario Capano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

Pros:
- Good high-quality bathroom amenities (shampoo, conditioner, soap, shower gel, moisturiser, tissues, shower cap, ear buds).
- In-room iron and board.
- Wonderful buffet breakfast with coffee to order (espresso, cappuccino, etc). Great freshly squeezed orange juice machine.
- Location only 5 minutes walk from Milano Centrale (direct train to Malpensa Airport).

Cons:
- Shower. Absolutely terrible and worst shower in all 52 hotels I've stayed this year. Extremely low water pressure which took eternity to wash soap off your body, temperature changes from freezing cold to boiling hot every 30 seconds, temperature guage doesn't work - set at 38 degrees, measured at 24 degrees. Shower curtain doesn't stop water going all over the bathroom floor.
- First world problem, but would be nice to have a coat hook near the front door in future renovations.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 52_hotels_in_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this reviewResponded 6 December 2013

Dear 52_hotels_in_2012,

Thank you very much for your great review about your stay at the Hilton Milan.

I am glad to hear you enjoyed your stay, and you find our location so convenience.

Thank you for bring the matters about the bathroom condition, the relative department has been informed in order to avoid any inconvenience in the future.

I also would like to inform you that we do have room with bath and shower separately in case of guest need.

We are sorry though you did not share your points directly with us during your stay, in order to make your stay more pleasant and eliminate any negative feelings.

I really hope to welcome you again in the next future.

Kind Regards

Mario Capano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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