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“Great staff and great service, great location near central train station”
Review of Hilton Milan

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Hilton Milan
Ranked #76 of 428 Hotels in Milan
Certificate of Excellence
Reviewed 21 December 2013

We chose to stay here because it was near the train station. The central train station is the hub of Milan, and within a short two block walk to the hotel. The hotel is modern, and the staff is very helpful and nice. They helped us with dinner reservations, directions, and ideas of places to visit. We were lucky enough to stay on the concierge floor, which meant we could have breakfast daily. Our room was quite large, but the bathroom was quite small -- although manageable. Everything was clean and comfortable.

This is a great choice for Milan!

  • Stayed: December 2013, travelled as a couple
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1  Thank JamesBondLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefania R, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 23 December 2013

Dear JamesBondLosAngeles ,

Greetings from Hilton Milan and thank you for taking the time to post your review on TripAdvisor.

It is with great pleasure I read that the Hotel and the Service met your expectations.
Please be sure that your kind comments will be shared with the rest of the Team.
We would be very happy to welcome you back in our beautiful city.

Best Regards,

Stefania Russo

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1,188 - 1,194 of 2,691 reviews

Reviewed 19 December 2013

Best decision we made to stay at the Hilton. Best staff member, who care so much for their guests. Enjoyed every minute the restaurant. Best location for transport, shopping, restaurants, museums etc.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Aster T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefania R, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 20 December 2013

Dear AsterT,

We are so happy to hear that you had a great stay with us.
We would like to thank you for the favorable comments concerning our facilities and staff, as well as the location.

Hope to welcome you back in our hotel in the next future

Kind Regards,
Stefania Russo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2013

I booked a Queen Executive room. I chose the room because it was described as having a balcony. When we checked in we were given a room with no balcony. I returned to Reception and queried this. They said we'd only get a balcony if we specifically requested it in advance. I was a bit disappointed, as a balcony is listed as one of the features you're paying for with this room. We were given another room with a "balcony" instead. The balcony was six inches from front to back. You could just about stand on it and smoke a cigarette as long as you didn't need to turn around (see photo), but my hopes of sitting out and enjoying a glass of wine were dashed.

The room was very comfortable and well equipped, although wifi in the room was not included.

We got access to the Executive Lounge which was a nice resource. We enjoyed the snacks and drinks, although it was a little understaffed which meant the staff were under pressure and the service was a bit slow. Sadly the atmosphere was killed by a TV playing a rolling news channel. It's amazing how this just kills all conversation - everyone stared at the TV for hours. Even turning the sound off would greatly improve the atmosphere.

The staff at the hotel were friendly and helpful. When the luggage room at the nearby train station let us down badly the Hilton staff stepped in to our rescue and allowed us leave luggage with them for a few hours a few days after we checked out. Many thanks for the gracious help which was much appreciated.

The hotel is well located near the main train station, where there is a public bike scheme which is an ideal way to explore Milan.

  • Stayed: September 2013, travelled as a couple
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1  Thank Cheezypuf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefania R, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 18 December 2013

Dear Cheezypuf,

I would like to thank you for choosing Hilton Milan, during your recent visit to our city and for sharing your comment on TripAdvisor.

It is with great pleasure I herewith read that you enjoyed your Executive room, the food served and the location. Please be sure that your kind comments will be shared with the rest of the Team.

Thank you again for your loyalty in Hotel chain and I really hope to welcome you back in the near future.

Warm Regards,

Stefania Russo

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Reviewed 10 December 2013

a good stay at a nice hotel. breakfast was great, the staff very kind and helpfull. milan is a great city. taxi's are cheap and public transport is great. the hotel is alsmost next to the train station and flights to milan bergamo and malpensa are cheap

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Marijn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefania R, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 18 December 2013

Dear Marijin,

Thank you for your comment regarding your recent stay at the Hilton Milan.

I am glad to hear you had a pleasant stay with us and you find our location so convenience.
We hope to have the opportunity to welcome you back in our property.

Best regards

Stefania Russo

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Reviewed 9 December 2013

The Hilton Milan is very close to the central train terminal and underground train system. The hotel is clean, modern and comfortable. The staff is extremely kind and helpful in explaining howo to get to restaurants and attractions. They have a really good fitness center (for a European hotel). Internet is free from the lobby so it can get crowded. Very much enjoyed my stay.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefania R, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 18 December 2013

Dear Daniel R,

We are so happy to hear that you had a great stay with us.
We would like to thank you for the favorable comments concerning our facilities and staff, as well as the location.

Hope to welcome you back in our hotel in the next future

Kind Regards

Stefania Russo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

Hilton is known for great hotels, but considering that Milano is one of the greatest cities in the Europe, the Hilton needs to step it up a bit. The rooms and hallways were dull and old which match the old and dull overall appearance of the place. If you want something worth the money and time, visit the Westin Palace or Park Hyatt.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Gabriel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this reviewResponded 10 December 2013

Dear Gabriel S,

We are so happy to hear that you had a great stay with us.
We would like to thank you for the favorable comments concerning our facilities and staff, as well as the location.

Hope to welcome you back in our hotel in the next future

Kind Regards

Mario Capano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2013

Stayed for only one night here, beginning of December 2013. Very friendly and helpful reception staff. Perfectly okay room at the front of the hotel - not too noisy, and room rather spacious by today's standards. Breakfast offered lots of choices, and quality was good. It's two blocks from the main station and a short taxi ride to Garibaldi station. There are always a few taxis waiting outside. It's not the most glamorous area of Milan, but never mind, the tube station and trams are very close, and you can easily get anywhere in the city using those. One bugbear: to have WiFi in your room you have to pay. Internet is free downstairs in the main lobby.

Room Tip: Rooms towards the rear are likely to be quieter than at the front.
See more room tips
  • Stayed: December 2013, travelled as a couple
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Thank Chrismusic01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this reviewResponded 8 December 2013

Dear Chrismusic01 ,

Greetings from Hilton Milan and thank you for taking the time to post your review on TripAdvisor.

It is with great pleasure I read that the Hotel and the Service met your expectations.

Please be sure that your kind comments will be shared with the rest of the Team.

We would be very happy to welcome you back in our beautiful city.

Best Regards,

Mario Capano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Milan

Address: Via Galvani 12, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#62 Luxury Hotel in Milan
#80 Business Hotel in Milan
#84 Romantic Hotel in Milan
#95 Family Hotel in Milan
Price Range: £112 - £410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Milan 4*
Number of rooms: 319
Official Description (provided by the hotel):
Just 1 block from the Central Train Station and airport shuttle buses, the Hilton Milan boasts an Executive Lounge with an outdoor terrace, and wireless internet access throughout.All Hilton Milan hotel rooms offer wireless internet access. Step up from a Hilton Room to an Executive Room for Executive Lounge access. Enjoy appetizers at the Cosmopolitan Lobby Bar Lounge or dine on international and Italian favorites at the Hilton Milan hotel’s Pacific Milano Restaurant. There is fantastic shopping just 2 miles away and Milan attractions like the La Scala opera house are on the hotel's sightseeing tour. When you've explored the city, find peace at Lake Como, an hour away by train. ... more   less 
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Also Known As:
Hilton Milan Hotel Milan
Hilton International Milan
Milan Hilton International

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