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“Not as anticipated”
3 of 5 bubbles Review of Hilton Milan

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Hilton Milan
Ranked #82 of 431 Hotels in Milan
Florence, Italy
Level Contributor
109 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Not as anticipated”
3 of 5 bubbles Reviewed 11 March 2014

The Hilton Milan delivered a predictable clean and crisp experience, however, I didn't experience any of the flair of Italy, which was disappointing. With so much choice of hotels in Milan , and after almost four months in Italy, while I appreciated the proximity to Milano Centrale (a 5-minute stroll), I suspect I won't choose to stay again. The daily charge rate for 24hrs internet access (20 euros) and breakfast (almost 30 euros) seemed excessive to me, and unnecessarily steep for the size of the hotel in a city the size of Milan.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StrollingFootsteps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, 12 March 2014
Dear Sandy S,

Thank you for sharing your review about your stay at teh Hilton Milan.

Your comments are highly appreciated and your feedbacks will help us to improve the quality of the service offered to our Guests.

Hope to welcome you back in our property.

Kind Regards

Mario Capano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,439 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
London, United Kingdom
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 10 March 2014

Good hotel - value for money, not a great location but still accessible. Very friendly reception, very friendly staff, clean and very comfortable rooms.

Two key issues - conceirge service albeit normally good - sent us to a restaurant which was spectacularly terrible and ruined our entire Milan Trip - Trattoria Da Giannino. And breakfast at €30 per person is daylight robbery - this isn't 4 seasons - breakfast was like any 3 star hotel.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mukul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, 12 March 2014
Dear Mukul M,

Thank you very much for taking the time to share your experiences of your recent stay at the Hilton.

We also acknowledge and appreciate your criticism as it will help us to improve the quality of the service offered to our Guests. We place great value on your opinion and hope we may look forward to welcoming you with us again in a not too far distance

Kind Regards

Mario Capano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ormond Beach, United States
1 review
2 of 5 bubbles Reviewed 10 March 2014

We had a terrible experience due to the non functioning air conditioning system. Even after several calls to managment, the problem was not resolved. The internet connection was very unreliable, but it did work in the lobby and common areas. It did not work in the room. This could be because I was at the end of the hall. The room was tired and dated. This hotel is not really up to normal Hilton standards. The restaurants and the food were good. And, the location next to the central train station was very convenient.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, 12 March 2014
Dear James G,

Thank you for taking your time to share your recent experience at the Hilton Milan.

I regret to read about your disappointing experience at the Hilton Milan, particularly in regards to the internet connection and as well in regards to the trouble with the air conditioning.

Your comments are highly appreciated and your feedbacks have been passed through our management.
We would like to have the opportunity to welcome you back soon in order to restore your confidence in us.

Kind Regards

Mario Capano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 7 March 2014

The visit to Italy was a great experience. My stay with Hilton Milan was great. The reception staff gave a warm friendly welcome.

The hotel itself is rather dated but VERY clean and presented well. Room was on the small side and again dated. The view was very disturbing as a lot of building work was going on outside.

Breakfast was average i would not have paid for it but as a member of staff of hilton i get it included in my rate anyway.

Restaurant was located in the reception area next to the door which was off putting as i would have like to have dined there but opted to go out instead.

overall the service was good and the hotel was clean and ideal for a weekend leisure getaway

thank you Hilton Milan

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelMonkey869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, 9 March 2014
Thank you too TravelMonkey869 for staying with us, and for posting your great review about your recent stay at the Hilton Milan.

With pleasure I read that you overall enjoyed your stay with us and that our services and facilities met your expectations. It is always nice to hear that our guests are being well taken care of.

Hope to meet you soon at the Hilton Milan

Kind Regards

Mario Capano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 March 2014

I am repeating guest to this hotel. Not very close but just five minutes walk to the central station and three minutes walk to subway station. All facilities and services are well above the standard except crowded lobby area. 中央駅から約5分、地下鉄の駅から3分と便利なホテル。設備、サービス共に標準以上の良いホテル。

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank masaot923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, 9 March 2014
Dear masaot923,

Thank you for taking your time to share your recent experience at the Hilton Milan.

First of all I would like to thank you for your loyalty as business guest at the Hilton Milan, and I am glad to hear you had a good stay and you find our location so convenience.
I really hope to have the opportunity to welcome you back for leisure time.

Warm Regards

Mario Capano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 6 March 2014

I went to Milan for business and spent 2 days at the Hilton. All in all great Hotel, good food and confortable room. Staff verry friendly. Would recommend for couples and Business clients as Mailand is a beautiful City!

  • Stayed November 2013, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, 9 March 2014
Dear Martin L,

Thank you for choosing Hilton Milan and for taking the time to share your feedback on TripAdvisor.

I am glad to hear your satisfaction with the service offered as well as the helpfulness of our front desk staff.

Thank you again for your kind feedback, and looking forward to welcoming you in the near future.

Kind regards

Mario Capano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, United States
2 reviews
5 of 5 bubbles Reviewed 4 March 2014

I stay at this hotel when ever i am in Milan, I always feel like i am coming home the staff is great.There are newer hotels out there but the Hilton is very comfortable ,great service ,well located and the staff are knowledgeable,professional and are always helpful

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario C, Responsabile relazioni con la clientela at Hilton Milan, responded to this review, 6 March 2014
Dear Kathy L,

Thank you for taking the time to write such a great review. we are so pleased to note that the quality of service you experienced met with your expectations as it is our aim to ensure each guest has an enjoyable stay at Hilton Milan.

Your comments will be shared among our employees. Thank you again!

Hope to welcome you back soon.

With Warm Regards,

Mario Capano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Milan

Property: Hilton Milan
Address: Via Galvani 12, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#68 Luxury Hotel in Milan
#80 Business Hotel in Milan
#84 Romantic Hotel in Milan
#95 Family Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Milan 4*
Number of rooms: 319
Official Description (provided by the hotel):
Just 1 block from the Central Train Station and airport shuttle buses, the Hilton Milan boasts an Executive Lounge with an outdoor terrace, and wireless internet access throughout.All Hilton Milan hotel rooms offer wireless internet access. Step up from a Hilton Room to an Executive Room for Executive Lounge access. Enjoy appetizers at the Cosmopolitan Lobby Bar Lounge or dine on international and Italian favorites at the Hilton Milan hotel’s Pacific Milano Restaurant. There is fantastic shopping just 2 miles away and Milan attractions like the La Scala opera house are on the hotel's sightseeing tour. When you've explored the city, find peace at Lake Como, an hour away by train. ... more   less 
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Also Known As:
Hilton Milan Hotel Milan
Hilton International Milan
Milan Hilton International

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