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“Amazing Accessible Always high Hilton standards ”
Review of Hilton Milan

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Hilton Milan
Ranked #76 of 428 Hotels in Milan
Certificate of Excellence
Reviewed 4 August 2014 via mobile

Just stayed in the Milan hilton easy to get to from central station 5 min walk 10 if your with your wife!! Easy access from here to most of milan by underground, helpful polite staff as always in a Hilton and extremely clean, we stayed executive as the drinks in milan are expensive but you get a 3 hour window for free alcoholic drinks in hilton executive lounge only down side is the lady who works there isn't the happiest or polite to the guests as maybe she should be!!!! Can be rude at times!! The rooms are clean tidy and of high standards. Breakfast is a large choice but when we were there was quite busy and had to wait for tables to be cleaned not sure if this was due to lack of staff or just not keeping on top of the situation by the staff there the food quality was high though. Would come here again no problem thoroughly enjoyed my stay couple of points but no one gets it perfect everytime, concierge staff very helpful and the cleaners always polite, cheerful and helpful.

Stayed: August 2014
Thank kieran m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefania R, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 6 August 2014

Dear Kieram M,

Thank you so much for posting your review on TripAdvisor.
I am very pleased to read that your stay has been pleasant and that you enjoyed the room cleanliness, the location of the hotel, the executive lounge service

Looking forward to welcoming you again in the near future.


Best regards.

Stefania Russo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,041 - 1,047 of 2,691 reviews

Reviewed 3 August 2014 via mobile

Reliable service over multiple stays in a great location near the train station. Good executive lounge with terrace access. Check in staff always helpful, though queue can often be quite long. Otherwise typical Hilton experience.

  • Stayed: July 2014
    • Value
    • Location
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Thank Donal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefania R, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 6 August 2014

Dera Donald M,

Thank you for sharing your views on your stay with us.
Glad to read that you enjoyed your stay and all the services provided.
Looking forward to welcoming you to the Hilton Milan in the near future.


Best regards
Stefania Russo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014 via mobile

Location is just a stone throw away to the Milanese Centrale station. Room is very clean as a Hilton Gold member I get to enjoy complimentary Teatime pastries and Free alcohol at the executive lounge.

  • Stayed: July 2014
    • Value
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1  Thank Jamestjl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefania R, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 6 August 2014

Dear Jemestjl,

Thank you for sharing your views on your stay with us.
Glad to read that you enjoyed your stay and all the services provided.
Looking forward to welcoming you to the Hilton Rome Airport in the near future.

Best regards
Stefania Russo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

Very nice Hotel. Close to Milano Centale Train Station, so easy to get to via Malpensa Express. My son and I arrived and my boyfriend was arriving from Cyprus the next day, our room was small so we got upgraded to a much bigger room free of charge. The staff were very helpful and was checking flight arrival times for me.

The food was very nice, I would stay there again, next time I visit Milan

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
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Thank Adele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefania R, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 1 August 2014

Dear Adele B,

Thank you so much for your lovely and thorough review. I
am happy to hear that your stay was perfect and I have already shared your kind words with all the team of the Hotelhilton Milan
I hope to welcome you back very soon.
Warm regards,

Stefania Russo

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Reviewed 30 July 2014

We stayed here for 6 nights largely because excellent reviews we read on TripAdvisor. Unless you stay on the "executive floors", the service is not really that good. For example, we arrived early and asked for early check in. With some fees, that was possible. Without asking us they put us in smoking room although we did not know about it. During the middle of the night we woke up because dense smell of cigaret smoke coming through the vent. We complaint to the front desk about it, but their answer was that we did not specify on our reservation for non-smopking room. We are from US (the majority of people are non-smokers) and Hilton is American company, the front desk could have asked us whether smoking room is OK. By the way I am a Hilton HHonor elite member and stay at Hilton at least 4 times/year across the world. They do have our profile specifying "non-smoking room". After some argument, they moved us to a non-smoking room. Generally service was not that good. We had to use the same little bottle of shampoo and little bar soap for 2-3 days unless we called the front desk and ask for them. They did not change towels every day and despite our request, they forget to put wash rugs. When we complain to the front desk, a woman named Christina started argue with me and with my wife and said it is our fault. As you may guess from my other reviews, we are very friendly and not so fussy people. About location, many reviewers states that it is near the central station. Unless you wish to use rails everyday to go far, I am not sure why this is such a big deal. The station is dirty and full of 'scary looking' people sitting around. This hotel is far from the city center where Duomo, Gallaria, and castle are located (i.e., not walking distance away). Unlike what some reviewers stated, we did not find many good restaurants except one or two. The surrounding of the hotel is very quiet. It is great if you live in Milan but not if you wish to have good time for your vacation. Breakfast was OK. So unless you are in Milan for business and must stay here on executive floor, find a nicer hotel near the city center.

  • Stayed: July 2014, travelled as a couple
    • Value
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2  Thank sensei62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefania R, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 6 August 2014

Dear Sensei62,

Thank you for taking the time to post your review.
I am sorry that the overall level of service received was below your expectations. I have taken note of all your comments and shared them with my Team for further review.
Guests’ feedback is very appreciated , even if negative, as it provides an exceptional tool to improve future performance.

Best regards.

Stefania Russo

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Reviewed 29 July 2014

Quite ok business travel Hotel. I am always impressed how packed the Executive lounge is. The rooms are a bit aged. Very friendly hotel and service staff. When this hotel undergoes a renovation some day it will be perfect. I will be back anyway.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sebastian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefania R, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 6 August 2014

Dear Sebastian S,

Thank you for choosing us and for posting your nice review.
Glad to know that you enjoyed your stay and that you will return on the occasion of a future visit.
Looking forward to welcoming you again very soon.

Best regards

Stefania Russo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

The Hilton Milan is a very good hotel, for business or leisure. The location only minutes away from the Central train station is very practical, you have the metro next door and can easily reach any place in town.
The staff is extremely helpful and professional, the hotel is bright, lots of light everywhere. We had a very nice corner room on the Executive floor which we liked a lot.
Breakfast is solid Hilton quality, as is the service in general.
The snacks on offer in the Executive lounge are excellent, Karina who is in charge of the lounge earns a special mention. She does all she can to make you feel at home.
If you want to do some sports, you have a very good gym in the basement with everything you need for a complete work out.
We had a very good time at the Hilton Milan and will definitely go back to this hotel if we return to this city.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Sunstar1019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefania R, Guest Relations Manager at Hilton Milan, responded to this reviewResponded 6 August 2014

Dear Sunstar1019,

Thank you so much for taking the time to post your review on TripAdvisor.
I am very pleased to read that the stay was pleasant and that you enjoyed your stay with us including our restaurant and courtesy of our team member.
We look forward to welcoming you back again in the near future.

Best regards.

Stefania Russo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Milan

Address: Via Galvani 12, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#62 Luxury Hotel in Milan
#80 Business Hotel in Milan
#84 Romantic Hotel in Milan
#95 Family Hotel in Milan
Price Range: £110 - £410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Milan 4*
Number of rooms: 319
Official Description (provided by the hotel):
Just 1 block from the Central Train Station and airport shuttle buses, the Hilton Milan boasts an Executive Lounge with an outdoor terrace, and wireless internet access throughout.All Hilton Milan hotel rooms offer wireless internet access. Step up from a Hilton Room to an Executive Room for Executive Lounge access. Enjoy appetizers at the Cosmopolitan Lobby Bar Lounge or dine on international and Italian favorites at the Hilton Milan hotel’s Pacific Milano Restaurant. There is fantastic shopping just 2 miles away and Milan attractions like the La Scala opera house are on the hotel's sightseeing tour. When you've explored the city, find peace at Lake Como, an hour away by train. ... more   less 
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Also Known As:
Hilton Milan Hotel Milan
Hilton International Milan
Milan Hilton International

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