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“Amazing experience!!!”

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Four Points by Sheraton Milan Center
Ranked #75 of 428 Hotels in Milan
Certificate of Excellence
Reviewed 7 August 2014 via mobile

Stayed here one night with some friends. My flight was delayed and I had to meet my friends for a tour. I get to the hotel and the staff right away assisted me. They knew about my situation, so I left my bag with them at the check in, and they got me a cab so quickly that I was able to make it to my tour! That evening we wanted a restaurant where we could watch the world cup and they got us last minute reservations at a great place with a perfect view of the tv. Then when I checked out I was able to leave my extra bag with them for a few days while we did some side tours at no cost! The breakfast was great, the room was comfortable, and even the exercise room was nice (yes I did even manage a workout!). Nice that it was walking distance to Centrale as well. Would definitely recommend and stay here again.

Stayed: July 2014, travelled with friends
Thank EM2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded 13 August 2014

Dear EM2009,
We are delighted to hear that you had a wonderful stay with us at the Four Points Sheraton Milan Center. It has been nice to read that our Staff, our rooms, our food and the fitness center have exceeded your expectations. We work very hard to make every guest feel special and we are happy that your trip went well also thank to us.
We hope to host you again very soon at the Four Points Milan
Sincerely

Guest Relation Office

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326 - 332 of 1,185 reviews

Reviewed 3 August 2014

First time during many trips to Milano that I stayed at that hotel. It is close to the main station and another subway station. Price was absolutely ok compared to other hotels at the same time. Had an prepaid Arrangement and needed to leave earlier than planned. Np payback possible, however, was offered to use the over-payment for food and Services which was absolutely ok. Staff very helpful and professional, especially at the Restaurant. Dinner too expensive. I can imagine to come back there.

Room Tip: The higher the floor, the less noisy it will be.
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  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank 69Traveltraveltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded 8 August 2014

Dear 69Traveltraveltravel,
First of all many thanks for recently staying with us.
We value all feedback of our guests, both positive and negative, as this is the only way to grow as a competitive hotel establishment.
We are happy that you appreciated our Hotel, in fact it's well located only 300 mt from Central Station and less than 100 meters from Metro Station “Gioia”.
Thanks also for your positive comment regarding our staff, the politeness and availability are some of our strong points.
About restaurant prices, they are aligned with the prices of other 4 star hotels and if you participate in the Starwood Preferred Guest program you are entitled to 20% discount on à la carte menu.
We hope to see you soon back at Four Points by Sheraton.
Best regards

Guest Relation Office

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Reviewed 2 August 2014

I stayed here on business since we had a weekend to spend in Milan during a 2-week business trip to Europe. We wanted to have a reasonably priced hotel and within easy access of the center.

I may have been updraded to a recently renovated room, but the room was excellent in terms of cleanliness, space and furnishings. Maybe it has to do with being a member of the SPG program , but Internet access was free and fast.

The hotel is within 10 min walk of the main railway station and is located in a quiet area. From the station you can also take the subway to anywhere in Milan. The Milan subway system is very efficient and a trip to the Duomo right in the center takes about 15 min. There is also a regular coach service to Malpense airport from the central station departing every 1/2 hour on the hour. Of course, you are not in the center of MIlan, but from a location point of view and accesibility to public transport, it is very good.

There are a few restaurants around the corner from the hotel, but if you want something more, a 25 min walk takes you to an area where there are plenty of good trendy restaurants.

  • Stayed: June 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank TN32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded 5 August 2014

Dear TN32,

It’s a real pleasure to read your positive review, the impressions of our guests are very important for us in order to improve our quality standards.
u have summarized in a few lines our greatest strengths! Thank you.
We hope to welcome you again very soon at the Four Points by Sheraton Milan Center.
Regards
Guest Relation Office

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Reviewed 28 July 2014 via mobile

I stayed in junior suite but it was very old wall paper was dirty bathroom was old ceramic tiles and when you sit in the toilet the cover falls on your back. Breakfast is avrage. Staff was helpful. I'm gold Starwood member and I recommend this hotel if they truly renovate it.

Stayed: July 2014, travelled with family
Thank clkamg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded 14 August 2014

dear clkamg,
Thanks for your time, we have carefully read your comments and we would like to apologize for the bad impression you received during your stay.
We take this opportunity to inform you that the hotel is involved in an important refurbishment plan. In the last month we renovated 33 rooms and this summer we will proceed with other 30 rooms and most of our common areas in order to offer a very elegant product with high standard.
Thanks for positive comment about our Staff, the politeness and efficient are of our strong points.
About the breakfast, rich and various is usually appreciated from most of our customer and it reflects the standards of the brand but we are also available to satisfy on request all wishes.
We are confident you will change your opinion about our Hotel if you will give us another chance, so please contact us if you decide to return to Milan. Your next stay at Four Points by Sheraton will be unforgettable.
Best regards

Guest Relation Office
gei@fourpointsmilano.com

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Reviewed 26 July 2014 via mobile

Stayed here on business, rooms are very small and tired. Whole place feels like it needs renovating. Bar closed after 1 st night as it was being ripped out and upgraded so the lobby was a building site. Breakfast average when it's quiet, 50% of the time hordes of Chinese package tourists turn up and the dinning room was packed with staff unable to keep up with demand to keep juice, coffee and other food available. Desk staff were pleasant but were never keen to immediately attend to customers. If I come to Milan again I will avoid this hotel.

Stayed: July 2014
Thank Spencer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded 4 August 2014

Dear Guest,
Many thanks for recently staying with us and for taking the time to send us your comments.
It appears from your reply that we did not entirely manage to meet your expectations.
We really try to do our best to meet the expectation and needs of all our guest for this reason we are involved in a refurbishment plan, our Malibran bar is closed for updating but you will find the bar service at disposal in our Lounge area.
I would like to offer my sincere apologies for the inconvenience you occurred regarding breakfast, I brought your comments to the attention of those concerned and we will do all our best to improve our service especially with large groups.
We hope to have the opportunity to welcoming you back in Milan in September, you will find a New Four Points.
Yours sincerely

Guest Relation Office

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Reviewed 16 July 2014 via mobile

The hotel is nice enough. Refurbished rooms are nice and bathrooms are well equipped. Gym is also well equipped for a hotel gym and was well maintained.
Biggest downside is lack of free wifi. When you pay the rate per night for this hotel, my expectation would be to have free wifi.
Restaurant for breakfast is a little disorganised. Food was fine, but hard to get excited about. Restaurant for dinner was pretty empty, which was understandable as expensive for good that was just ok.

Stayed: July 2014
Thank Kirsten L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded 21 July 2014

Dear Kirsten L,
First of all many thanks for recently staying with us.
It appears from yours comments that we did not manage to meet totally your expectations.
We value all feedback of our guests , both positive and negative, as this is the only way to grow as a competitive hotel establishment.
Internet connection is free of charge in all of our public spaces and even some room rate includes it.
Our rich and various breakfast is usually appreciated from most of our customer. The breakfast reflects the standards of the brand but we are also available to satisfy on request all wishes.
The comment about the organization in the restaurant is for us very valuable in order to improve the quality of our service.
We hope to be able to welcome you back in the not too distant future.
With our best regards,

Guest Relation Office

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Reviewed 16 July 2014

The Four Points was a good value choice for a quick business trip to milan! Room on 9th floor was quiet, great shower ( no bath) with good lighting, mirrors and towels. Decent shampoo/shower gel dispenser, and open storage. Thoughtful and practical design, comfortable bed with pillows and duvet. Fast wifi and a fridge, plus electrical sockets placed where convenient! Breakfast was good, and dinner at hotel was actually excellent! Decor in public areas seems outdated but staff were friendly and helpful. Not the best part of town for shopping or touring, perfect for business and metro/train connections. Spg points earned. Great stay.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Chris_Battersea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this reviewResponded 21 July 2014

Dear Chris_Battersea,

Thanks for your review.
Opinions of our customers are really important for us, for this reason is really a pleasure to read your positive words and we are happy to have been able to transmit our idea of hospitality.
We would like also to inform you that our Hotel is involved in an important refurbishment plan. In the last month we renovated 33 rooms and this summer we will proceed with other 35 rooms, our Malibran bar and most of our common areas in order to create a very elegant product.
If you will be back in Milan we hope you will chose Four Points one more time.
Regards

Guest Relation Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Milan Center

Address: Via Gerolamo Cardano 1, 20124 Milan, Italy
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#61 Luxury Hotel in Milan
#73 Business Hotel in Milan
#74 Family Hotel in Milan
#91 Romantic Hotel in Milan
Price Range: £94 - £247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Milan Center 4*
Number of rooms: 254
Official Description (provided by the hotel):
Located in the heart of the business district, the 4-star Four Points by Sheraton Milan Center is the ideal refuge for those looking for a perfect solution for business or leisure trip. The hotel has 254 rooms, tastefully decorated and completely soundproofed and no-smoking.ust a few steps away from the two main railway stations in Milan (Stazione Centrale and Garibaldi), and only 150yd from the metro station Gioia (green line 2) and Centrale (yellow line 3), and from the bus terminal to the major Milan airports: Linate, Malpensa and Orio al Serio.The hotel features the Nectare Restaurant, the Malibran piano bar and a complimentary lobby lounge, open from 5.30 AM. ... more   less 
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Also Known As:
Four Points By Sheraton Milan Hotel Milan
4 Points By Sheraton Milan Center
Four Points Milan Center
Milan Sheraton
Milan Four Points

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