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“Great service makes a huge difference” 5 of 5 bubbles
Review of Four Points by Sheraton Milan Center

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Four Points by Sheraton Milan Center
Ranked #78 of 430 Hotels in Milan
Certificate of Excellence
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great service makes a huge difference”
5 of 5 bubbles Reviewed 30 August 2014 via mobile

Stayed at this hotel with my two younger kids and got a junior suite which was very spacious and had a big surprise of a massage chair next to the TV. Very close to the centrale station which made moving around affordable and convenient for us. Front desk staff especially Marco was extremely professional and helpful! Always smiling and patient in giving us directions and advice of where to go and how. The kids loved him! The kids had Breakfast and loved it. Great assortment of foods and fresh breads and croissants! Leonardo our waiter was a sweetheart and the friendliest and kindest person we've met. They exceeded our expectations

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Josephine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this review, 16 September 2014
Dear Josephine,
what a pleasure to read your feedback!
Customer care and is our goal every day, we are really happy to have reached it with you and your kids.
Please come back soon at Four points, it will be our pleasure to meet you again.
Best regards
gei@fourpointsmilano.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,045 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
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English first
Bethesda, Maryland
Level Contributor
127 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 bubbles Reviewed 18 August 2014

This hotel is near the Centrale train station, but is a little hard to find since the signage directing you to the hotel is a little wrong. The staff at the front desk were pretty pleasant and helpful to me. The breakfast (included in my room rate) was very good, with a solid selection. My room had a blackout metal shutter, which I really appreciated since it kept the noise and light out. I can't say that the hotel was really special, but for a work visit to Milano it was very good. There was free wifi in the lobby (you have to get a password from the front desk), but otherwise wifi requires paying.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RobertTheRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this review, 22 August 2014
Dear RobertTheRed,

It’s a real pleasure to read your review, the impressions of our guests are very important for us in order to improve our quality standards.
As you have indicated the Four Points Milan is well located, near the Central Station 4/5 minutes walking. This area is in effect interested by a big renovation work for Expo 2015, a lot of skyscrapers were built and old buildings are under reconstruction and maybe the route to arrive at the hotel can be a bit more articulate.
It was nice to read that the staff exceeded your expectations. We work hardly to make every guest feel special. Thanks also for your positive comment regarding our breakfast usually appreciated from most of our guest.
We would like also to inform you that in order to offer a new and elegant product, the hotel is involved in a renovation plan that includes a lot of rooms, our Malibran bar and most of our common areas, so If you will be back in Milan we hope you will chose the "new" Four Points By Sheraton Hotel one more time.
Regards

Guest Relation Office
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Melbourne, Australia
Level Contributor
264 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
4 of 5 bubbles Reviewed 16 August 2014

After reading the consistently negative reviews on this hotel, our expectations were obviously modest .

The hotel proved a pleasant surprise from beginning to end.

Sure the area isn't very grand, the hotel is favoured by bus tour company's , the hotel is old and needing a makeover and rooms small however our experience was all positive especially given the competitive room rate.

I needed to write to the hotel prior to arrival and their responses were prompt and very helpful - a good start.

On arrival to my pleasant surprise we were guided on parking our car right outside the hotel for free and promptly assisted with our bags and afforded a rapid check in.

The room was dated but clean functional including providing coffee/tea making facilities.

Breakfast was far better again than expectations and especially memorable was the really excellent coffee and pastries.

I would certainly return for a quick stopover.

For platinum Starwood members, recognition was excellent including wifi, breakfast and room upgrade.

Room Tip: Balcony suite rooms are rightly sought after.
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lynden K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this review, 19 August 2014
Dear Lynden K,
Thanks for your time and your good words!
We are happy that you appreciated our staff, our various American buffet breakfast and in general our services.
We agree, our Hotel is a little old and for this reason we are proceeding with a makeover that includes a lot of rooms, our Malibran bar and most of our common areas in order to offer a product that meet needs of our special guests.
We hope to see you again at the “new” Four Points Milan Center as soon as you will return in Milan.
Regards

Guest Relation Office
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Virginia
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 7 August 2014 via mobile

Stayed here one night with some friends. My flight was delayed and I had to meet my friends for a tour. I get to the hotel and the staff right away assisted me. They knew about my situation, so I left my bag with them at the check in, and they got me a cab so quickly that I was able to make it to my tour! That evening we wanted a restaurant where we could watch the world cup and they got us last minute reservations at a great place with a perfect view of the tv. Then when I checked out I was able to leave my extra bag with them for a few days while we did some side tours at no cost! The breakfast was great, the room was comfortable, and even the exercise room was nice (yes I did even manage a workout!). Nice that it was walking distance to Centrale as well. Would definitely recommend and stay here again.

Stayed July 2014, travelled with friends
Helpful?
Thank EM2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this review, 13 August 2014
Dear EM2009,
We are delighted to hear that you had a wonderful stay with us at the Four Points Sheraton Milan Center. It has been nice to read that our Staff, our rooms, our food and the fitness center have exceeded your expectations. We work very hard to make every guest feel special and we are happy that your trip went well also thank to us.
We hope to host you again very soon at the Four Points Milan
Sincerely

Guest Relation Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lausanne, Switzerland
Level Contributor
159 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

First time during many trips to Milano that I stayed at that hotel. It is close to the main station and another subway station. Price was absolutely ok compared to other hotels at the same time. Had an prepaid Arrangement and needed to leave earlier than planned. Np payback possible, however, was offered to use the over-payment for food and Services which was absolutely ok. Staff very helpful and professional, especially at the Restaurant. Dinner too expensive. I can imagine to come back there.

Room Tip: The higher the floor, the less noisy it will be.
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  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 69Traveltraveltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this review, 8 August 2014
Dear 69Traveltraveltravel,
First of all many thanks for recently staying with us.
We value all feedback of our guests, both positive and negative, as this is the only way to grow as a competitive hotel establishment.
We are happy that you appreciated our Hotel, in fact it's well located only 300 mt from Central Station and less than 100 meters from Metro Station “Gioia”.
Thanks also for your positive comment regarding our staff, the politeness and availability are some of our strong points.
About restaurant prices, they are aligned with the prices of other 4 star hotels and if you participate in the Starwood Preferred Guest program you are entitled to 20% discount on à la carte menu.
We hope to see you soon back at Four Points by Sheraton.
Best regards

Guest Relation Office
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Santa Clara, California
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 2 August 2014

I stayed here on business since we had a weekend to spend in Milan during a 2-week business trip to Europe. We wanted to have a reasonably priced hotel and within easy access of the center.

I may have been updraded to a recently renovated room, but the room was excellent in terms of cleanliness, space and furnishings. Maybe it has to do with being a member of the SPG program , but Internet access was free and fast.

The hotel is within 10 min walk of the main railway station and is located in a quiet area. From the station you can also take the subway to anywhere in Milan. The Milan subway system is very efficient and a trip to the Duomo right in the center takes about 15 min. There is also a regular coach service to Malpense airport from the central station departing every 1/2 hour on the hour. Of course, you are not in the center of MIlan, but from a location point of view and accesibility to public transport, it is very good.

There are a few restaurants around the corner from the hotel, but if you want something more, a 25 min walk takes you to an area where there are plenty of good trendy restaurants.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank TN32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this review, 5 August 2014
Dear TN32,

It’s a real pleasure to read your positive review, the impressions of our guests are very important for us in order to improve our quality standards.
u have summarized in a few lines our greatest strengths! Thank you.
We hope to welcome you again very soon at the Four Points by Sheraton Milan Center.
Regards
Guest Relation Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
130 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 28 July 2014 via mobile

I stayed in junior suite but it was very old wall paper was dirty bathroom was old ceramic tiles and when you sit in the toilet the cover falls on your back. Breakfast is avrage. Staff was helpful. I'm gold Starwood member and I recommend this hotel if they truly renovate it.

Stayed July 2014, travelled with family
Helpful?
Thank clkamg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPoints M, Guest Relations Manager at Four Points by Sheraton Milan Center, responded to this review, 14 August 2014
dear clkamg,
Thanks for your time, we have carefully read your comments and we would like to apologize for the bad impression you received during your stay.
We take this opportunity to inform you that the hotel is involved in an important refurbishment plan. In the last month we renovated 33 rooms and this summer we will proceed with other 30 rooms and most of our common areas in order to offer a very elegant product with high standard.
Thanks for positive comment about our Staff, the politeness and efficient are of our strong points.
About the breakfast, rich and various is usually appreciated from most of our customer and it reflects the standards of the brand but we are also available to satisfy on request all wishes.
We are confident you will change your opinion about our Hotel if you will give us another chance, so please contact us if you decide to return to Milan. Your next stay at Four Points by Sheraton will be unforgettable.
Best regards

Guest Relation Office
gei@fourpointsmilano.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Milan Center

Property: Four Points by Sheraton Milan Center
Address: Via Gerolamo Cardano 1, 20124 Milan, Italy
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#64 Luxury Hotel in Milan
#73 Business Hotel in Milan
#74 Family Hotel in Milan
#91 Romantic Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Four Points by Sheraton Milan Center 4*
Number of rooms: 254
Official Description (provided by the hotel):
Located in the heart of the business district, the 4-star Four Points by Sheraton Milan Center is the ideal refuge for those looking for a perfect solution for business or leisure trip. The hotel has 254 rooms, tastefully decorated and completely soundproofed and no-smoking.ust a few steps away from the two main railway stations in Milan (Stazione Centrale and Garibaldi), and only 150yd from the metro station Gioia (green line 2) and Centrale (yellow line 3), and from the bus terminal to the major Milan airports: Linate, Malpensa and Orio al Serio.The hotel features the Nectare Restaurant, the Malibran piano bar and a complimentary lobby lounge, open from 5.30 AM. ... more   less 
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Also Known As:
Four Points By Sheraton Milan Hotel Milan
4 Points By Sheraton Milan Center
Four Points Milan Center
Milan Sheraton
Milan Four Points

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