We have just returned from a 4night break ti Milan. I booked this hotel stay via a booking agent back in Dec 12, upon arrival approx 10.30pm the receptionist could,nt find our booking, even though i gave him the printed copy of the booking reference he eventually hes said its fine and gave us our room keys 10.45pm. We asked if we could get some food and were told the bar still served hot food.
After dropping our case and bags in the room we made our way to the bar and were made welcome, and the food was good.
After having started my meal the bar man asked if i could go to reception another receptionist said we had no room booked and could i go and fetch the paperwork from my room.
I collected the paperwork and showed the man, he told me to ask at again in the morning because they had to look into it. By this time my partner had finished her meal and was at the reception also.
In the morning they told me the booking was fine they could,nt find it because it was made back in Dec 12.
Our room was good except that it was twin beds with 1 single pillow on each, my partner and i use 2 each, there was another one in the wardrobe which she used and i rolled up a blanket thinking a new pillar would be put in the room in the morning.
By day 4 i was still using the blanket Very poor customer service in this instance
Our third night we went into the bar for a drink and was messed about by who i can only discribe as temporary staff as he didnt even know where the wine was kept i the cupboard and then half way through our drink we were told to move as he wanted to close up the bar and in his words wash the carpet ????
we booked bed & breakfast,
each morning was exactly the same food the only hot food was scrambled egg, chunks of sausage and a FEW rashes of bacon ( and i mean only a few )
Every morning unless you went down early there was no semi skimmed milk left only whole milk.
The hotel in beautiful, just a shame the only staff that were both friendly and hospitable were the first night bar man and the waitress in the dining room on the last 2 days
Its just a shame this hotel is run by rude people who treat the paying customer shockingly.
I would,nt recommend a stay here
- Official Description (provided by the hotel):
- Located in the heart of Milan's business and shopping district, close to Corso Buenos Aires and Central Station. Nearby the new Porta Nuova district, easily accessible with the three underground lines.Art and cultural events are hosted in the hotel. We are the ideal choice for business travellers and for tourists wishing to enjoy a nice vacation.124 bright and soundproofed rooms, white Carrara Marble bathrooms. Delicious buffet breakfast included. ... more less
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- Also Known As:
- Doria Grand Milan
- Hotel Doria Grand