We stayed in Rm 201 for one night on 4th June. It was an extremely disappointing finale for our 11days Italy holiday. The room's air-conditioner let out such a loud noise, we couldnt sleep the whole night. It was like a train running right in front of us. It was terrible. We strongly recommend NEVER TO STAY in this hotel. We had to get down to complain about not being able to switch on the air-conditioner and he was very reluctant to get help for us until we asked for his manager. We can't believe how this hotel can be in the 3 star category. The staff doesnt even understand basic English. The reception staff kept telling us that there is no air-condition in our room and after 15-20minutes of continuous conversation, he finally got a 'technician' to come to our room and switch on the air-condioner manually. The air-conditioner did had cold air but the noise was so terrible. As the reception staff refuse to do anything else for us i.e. change another room, we had to bear with the noise. It was our last night in Italy and it made our tour of Italy so saddening. We would really like to ask how such a hotel can be categorized into the 3 stars category and carry a recommendation from Tripadvisor?!?!?More
- Free Wifi
- Room Service