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“Great Location, Great Service and Charm”

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Baglioni Hotel Carlton
Ranked #41 of 428 Hotels in Milan
Certificate of Excellence
Atlanta, Georgia
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great Location, Great Service and Charm”
Reviewed 17 June 2014 via mobile

Stayed here with our two teenagers as the start of our Europe trip. Hotel has wonderful service and is located in a great spot in Milan that allows you to walk easily to most attractions. The staff were great and very helpful especially the concierges. The AEV we are on had a buffet breakfast included and the offerings were great, both hot and cold items. Milan is a very busy city but the direct flight from the US to Milan made it a great easy starting point. Would definitely stay at the Carlton again.

Stayed June 2014, travelled with family
Helpful?
Thank Bucketlistm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenio_Rigo, Direttore generale at Baglioni Hotel Carlton, responded to this review, 1 July 2014
Dear Guest,

thank you very much for your comments regarding your stay at Carlton Hotel Baglioni Milan.
it is a pleasure to rceive a positive feedback.
I will share your comments withour entire Team ,who I am certain will be encouraged by your remarks.
thank you again for sharing your experience, and we look forward to serving you in the future.

sincerely
Eugenio Rigo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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  • Italian first
  • Japanese first
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English first
Pelham, New York
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 4 June 2014

This is a beautiful traditional hotel serving the luxury business and tourist trade. Rooms are spacious and the service is attentive and first rate. The location is excellent and the hotel experience is high end. I was there in the late spring and the wonderful smell from the flowers at the entrance was spectacular. The restaurant is a power lunch and dinner spot so if you plan to dine there, reserve ahead.

Room Tip: Get an inside or back room as the Via Senato is a very busy street.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gosnold10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenio_Rigo, Direttore generale at Baglioni Hotel Carlton, responded to this review, 1 July 2014
Dear Guest,

we appreciate your comments regarding your stay at Carlton Hotel Baglioni Milan, it is a pleasure to receive a positive feedback.
lt me share with you the smell of Jasmine on the entrance of the Lobby . we must wait next year to get the same smell.
I will share your comments with our Team.
thank you for sharing your experience , and we look forward to welcome you in the future.
sincerely
Eugenio Rigo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 May 2014

The hotel location is on the edge of the city centre, good for high end shopping and approx 15 min walk to Duomo. Room was relatively small but comfortable (we had a renovated room). We were on a low floor but did not have any problem with traffic noise which was mentioned in some of the other reviews.

On arrival we were told that the room would not be big enough to accommodate a baby cot (to be fair we had not notified them that we would be travelling with a baby) and were encouraged to upgrade. We decided to check out the room first to see for ourselves. It turned out that the room had two arm chairs and a small table which were taking up a lot of space, once we moved those to the side there was no problem fitting in a cot. We found it a bit odd that they would not have realised this themselves and also would not have just removed the chairs and table for us (the receptionist watched us while we moved them). A bit odd, but other than that the hotel was fine.

Restaurant recommendations were very helpful and resulted in a great meal in a little Tuscan restaurant across the road.

Overall a pleasant stay but nothing outstanding.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenio_Rigo, Direttore generale at Baglioni Hotel Carlton, responded to this review, 30 June 2014
Google Translation
Gentili Ospiti

desisero ringraziarVi per il tempo che ci avete dedicato per questa recensione positiva per l'Hotel, ci dispiace per l'inconveniente della Culla ma, abbiamo cercato di ovviare nel minor tempo possibile.
la Vostra recensione è molto importante per tutto il nostro Team a fare sempre meglio e porgere servizi esclusivi.
in attesa di accoglierVi nuovamente al Carlton Hotel Baglioni vi auguro una buona giornata.
Eugenio Rigo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
194 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 28 May 2014

A nice smallish hotel on the edge of downtown Milan with a smart foyer showing you exactly how nice you will look in your new Panerai™ watch and showcased as you go in.
My room was moderately large - two very comfortable beds and a stylish bathroom.
Concierge services were good and you are pointed to a "secret" exit directly on to Villa della Spiga. I say secret because I could never find my way back through that door!
Breakfast was very good but one criticism here (unless of course I missed the hot cupboard). All the plates were cold and there was plenty of hot food, eggs, bacon, sausages and so on.
Unfortunately I had a train to catch otherwise i would have brought it up at the time.
The test is would you go back? Yes.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GeorgeDaymond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugenio_Rigo, Direttore generale at Baglioni Hotel Carlton, responded to this review, 30 June 2014
Dear Guest,

we appreciate your comments regarding your stay at Carlton Hotel Baglioni Milan, it is always a pleasure to receive positive feedback.
I am sorry regarding our Breakfast ( cold dishes ) and I will share your comments with our Team, who I am certain will be encouraged by your remarks.
thank you again for sharing your experience, and we look forward to serving you in the future.
kind regards
Eugenio Rigo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
102 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 May 2014

The Baglioni in Milan is in a wonderful location with very professional yet friendly staff... Overall hotel is elegant but not uncomfortably stuck-up. Would recommend for solo stay and plan to stay there again with my wife...

Stayed June 2013, travelled solo
Helpful?
Thank Rene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonBaglioni, Responsabile relazioni con la clientela at Baglioni Hotel Carlton, responded to this review, 21 May 2014
Dear Guest,

We appreciate your notes regarding your stay at Carlton Hotel Baglioni Milan.
It is such a pleasure to receive positive feedback.

I will share your results with our entire team, who I am certain will be encouraged by your remarks and kind words. We continuously strive to meet your needs and expectations and it is a pleasure to read you found our staff friendly, respectful and yet very professional.

Keep record of our coordinates and those of the concierges for good tips on shopping and site around in the next visit.

We look forward to serving you in the future.

Asier Rey
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2014 via mobile

We bookended our trip to Italy flying in and out of Milan and had a great stay at the Carlton Baglioni. The concierge service was first rate, as was the entire staff and the General Manager made a point of greeting us on our return. The rooms are clean and extremely well appointed along with a luxurious bathroom. The restaurant and bar top it all off.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonBaglioni, Responsabile relazioni con la clientela at Baglioni Hotel Carlton, responded to this review, 21 May 2014
Valuable Guest,

We appreciate your comments regarding your stay at Carlton Hotel Baglioni Milan. It is always a pleasure to receive positive feedback.

Thank you for sharing your experience, and we look forward to serving you in the near future.

Sincerely,

Asier Rey
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bushkill, Pennsylvania
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 March 2014

We stayed at Baglioni for 3 weeks and loved it! The Concierge was amazing! They were so helpful and friendly. Housekeeping was impeccable. Rooms were beautiful. Perfect location for shopping the cobble stoned street directiy behind with boutiques such as Bottega, Prada, Chanel, Gucci, Moncler, Dolce & Garbana etc... The hotel bar was charming and warm with memorable martinis that would make James Bond weep.
I really enjoyed the experience at Carlton Baglioni, Milan and would stay there again.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PA2NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonBaglioni, Responsabile relazioni con la clientela at Baglioni Hotel Carlton, responded to this review, 17 March 2014
Dear Guest,

Thank you very much for sharing your experience at Carlton Hotel Baglioni with other travellers on TripAdvisor.

We are extremely glad to know you enjoyed your stay with us mainly because of our Concierge Staff but also for our central location for shopping and site around.

I will share your comments with our entire team, who I am certain will be encouraged by your remarks. Thank you !

We look forward to welcoming you in Milan again soon,

Kind regards,

Asier Rey
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baglioni Hotel Carlton

Property: Baglioni Hotel Carlton
Address: Via Senato 5, 20121 Milan, Italy
Region: Italy > Lombardy > Milan > Centro Storico
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Milan
#14 Spa Hotel in Milan
#16 Family Hotel in Milan
#17 Business Hotel in Milan
#35 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Baglioni Hotel Carlton 5*
Number of rooms: 87
Official Description (provided by the hotel):
The Baglioni Hotel Carlton is a 5 star hotel in Milan, Italy perfect for both leisure and business trips. It is situated in the heart of Milan, at the crossroads of culture, fashion and design, in a highly prestigious position: it directly overlooks Via della Spiga, the most celebrated shopping street in the city. Via Montenapoleone, the cathedral and the famous La Scala theatre are situated a short distance away. The Baretto al Baglioni is one of the most famous restaurants in Milan and the perfect meeting place for the Italian and international Jet Set. A renowned place of refreshment for those working in Milan, Caffé Baglioni, is ideal for small work meetings and major encounters. ... more   less 
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Also Known As:
Carlton Hotel Milan

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