After raising a complaint file with both Best Western & the hotel detailing how I could not have stayed at the hotel since the hotels smell ( which the front office director referenced as “our usual smell” ) and the 2 subsequent rooms toxic aroma were in habitable made it impossible for me to stay so 45 minutes after arrival, moving rooms twice. I left. And with no senior leadership team to speak to I was requested to send an e mail.
The hotel responded they could not resell the room, hence the room was not fit for occupation.
And worst still, irrespective of my checking in to a best western at a higher rate 5 minutes away and subsequently staying a further 4 nights at 2 other best western hotels in nearby cities (of which I had no complaint) A total of 6 nights and as many thisabd Euros.
Best western have thanked me for my loyalist by resoinding their management structure cannot impact or influence any complaints raised at hotel level.
I will continue to pursue my complaint. In the meantime I highly recommend an alternative change that recognizes loyalty and a hotel that keep guest satisfaction at forefront of mind. Needless to say this will be the last of my money spent within best western portfolio.

horrible staff specially at the reception, she call herself the duty manager, actually it’s the worse receptnist i had ever seen, what i believe it destroy the reputition of a four star hotel, will never stay again in any best weatern hotel just because of her