We had stayed in this hotel two times in this month . The first time was from 16-17/Jun, then we went to Florence and come back on 18/Jun , check out on 22/Jun.
In our first stay , the room was very clean and new although it was small, so we were very happy to stay in this hotel . Meantime , the staff were very nice and helpful too .
However in our second stay which came back on 18/Jun evening , we met a fat lady staff with "black" face to help us for checking in . We used about 20-25mins to finish the check in , as she needed talking to her colleague in the meantime. Her attitude and the sound of asking us the details of booking were really rude , actually we were quite angry about her attitude , but we needed her help to give us a nice room for coming 4nights, so we didn't say anything, just gave her back a smile .
After that as we gave her our luggage receipt (which saved in ibis hotel on 17/June )in the beginning , we didn't know why she gave us back once finished the check in , so we gave her back again for taking our luggage back , she was so rude (plus black face) to answer us " yes I open to you now you come to pick" .....
Anyway, we go to the room which she gave us , when we opened the room ... That was a smoking room !!! Then we tried to call the reception from the room telephone, but the lines were busy , so we took all of the luggage to downstairs again for asking changing room .... for sure this time we hadn't asked that black face fat lady again .. we asked other helpful stuff .
Actually we wanna find that fat lady staff name , but unfortunately , she no need to wear it on her cloth , may be she is the supervisor in this hotel, we were not sure if she was sick or just felt annoying from other customer , so that cause that impolite behavior to us . But anyway , it was not necessary to use that rude attitude or black face to her customers , right ?
There are 3 blocks in this hotel , the right hand block should be new renovated ... so the rooms in that block are quite new , however , the left two blocks rooms are quite old and a little noisy in the morning .
Overall , except that fat lady staff problem , we were happy to stay in this hotel which location is good , just 3 mins walk you would able to reach the metro station and use about 5.5Euro by taxi to Central train station . Hopefully , I would not need to see this fat lady again in next year .. (coz I will come back again by next year April ) ...
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- Also Known As:
- Ibis Milano Centro Hotel Milan
- Ibis Hotel Milano Centro