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“Hotel ibis centro milan”
Review of Ibis Milano Centro

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Ibis Milano Centro
Ranked #166 of 428 Hotels in Milan
GreenLeadersBronze level
Reviewed 2 June 2014

  • Stayed: May 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
Thank Emmi T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
OCOPPI, Responsabile relazioni con la clientela at Ibis Milano Centro, responded to this reviewResponded 20 October 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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946 - 952 of 6,428 reviews

Reviewed 1 June 2014

We had a very spacious room for 3 adults with a double and another single bed on the 3rd floor at the end towards via Tunisia and not on the other side. I am assuming all rooms at this location of each floor would be similar (spacewise). Because of some online booking problem we were booked twice for the same dates, but after some discussions the friendly staff corrected it and our credit card was refunded. We stayed there 5 nights and were happy with our overall experience. Only negative was the restaurant prices for the amount of food served. Also you can get a can of drink for 50 cents from corner grocery store a block away but you pay 3 euros in the restaurant for the same can.

Room Tip: Take the room at the end towards via Tunisia.
See more room tips
  • Stayed: February 2014, travelled with family
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Thank bengaltiger2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCOPPI, Responsabile relazioni con la clientela at Ibis Milano Centro, responded to this reviewResponded 27 December 2014

Dear Guest,

I would like to thank you for taking the time to fill in a review on Tripadvisor following your stay in our hotel.

It is for us the best way to measure our guest's satisfaction and to know where we need to focus in order to provide to our guests the best experience and customer service possible.

I am very pleased to read that in the overall we fulfilled your expectations and that you enjoyed your stay at Ibis Milano Centro.

I can assure you that your comments will be shared with the entire team.

We hope to have the pleasure to welcome you again upon your next stay in Milan.

Sincerely yours,

Guillaume Alexandre
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

We stayed here 3 nights during our break to Milan and would definitely return. The hotel has a great vibe, clean with comfortable beds. Bathrooms are spacious and breakfast set us up nicely each day. Fantastic location, Metro very close by with fabulous restaurants literally just around the corner. 5 minute walk from Centrale station was an added bonus.
We did have an issue with the air conditioning, which was fixed within 5 minutes, and an issue with water draining from the shower, again fixed within 5 mins. Would definitely recommend for a city break.

  • Stayed: May 2014, travelled as a couple
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Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCOPPI, Responsabile relazioni con la clientela at Ibis Milano Centro, responded to this reviewResponded 21 November 2014

Dear Guest,

I would like to thank you for taking the time to fill in a review on Tripadvisor following your stay in our hotel.

It is for us the best way to measure our guest's satisfaction and to know where we need to focus in order to provide to our guests the best experience and customer service possible.

I am very pleased to read that in the overall we fulfilled your expectations and that you enjoyed your stay at Ibis Milano Centro.

I can assure you that your comments will be shared with the entire team.

We hope to have the pleasure to welcome you again upon your next stay in Milan.

Sincerely yours,

Guillaume Alexandre
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

This hotel is in a great location, 10 minutes walk from central station,
The building itself is kept very clean & the maid cleaned our room every day (5night stay)
Booked b&b so, disappointed we couldn't get a coffee the day we left (did leave early but signs said we could get early riser breakfast between 4 & 6)
The rooms are on the small side so, glad we were sharing the suitcase.
Other downside is, when I booked I wasn't informed about the city tax which cost us another €40
Staff wise it's hard to criticise, they were all pleasant enough although the language barrier was evident, the girl in the bar kept us going with ice for the room etc,

All in all a decent find

  • Stayed: May 2014, travelled as a couple
    • Value
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1  Thank brydo_h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLISACCHI, Responsabile relazioni con la clientela at Ibis Milano Centro, responded to this reviewResponded 2 June 2014

Dear Guest,

Thank you for taking the time to let us know your experience by writing a review on Tripadvisor
We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.

Concerning the breakfast, I confirm that we can propose for our early or late risers, hot drinks, fruit juice, cookies or pastries from 4.00am to 6.30am and from 10.00 am to midday! Just ask our staff from the bar (or the reception) to prepare it for you.

Concerning the tourist tax, please be informed that this tax is applied in all hotels of the city of Milan and mentioned on all our confirmation of reservation as well as on our website.

We hope to have the pleasure to welcome you again soon at IBIS Milano Centro.

Sincerely yours,

Guillaume Alexandre
Executive Assitant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

I stayed in Ibis Centro February this year for 3 nights. The hotel was in very good location. 10 mins walk from Central Station, & 5 mins walk from nearest subway station. The room was small, but clean. The price was reasonable & with breakfast included. The breakfast was simple, but good.

The only problem that stop me from visiting this hotel again was that the safe box was not safe. The last night of my staying I found I lost two 100 euros notes out of ten. I got other things in the safe such as cell phones (old type), wallet & 1000 euro cash (ten 100 euro notes, I remembered this clearly as I exchanged the money from the bank with receipt. I deliberately put them all in the safe for my later use in France). What I lost was only 200 euros, but nothing else.

I reported the case to the hotel reception, then took the cab to the police station to report as it was in the middle of the night. I talked to the hotel duty manager the next day again how this happened & passed him the Police Report. He told me that he would let the group to investigate & feedback to me in 2 months time. I didn't ask for any compensation from the hotel as I got travel insurance to cover my lost. I only wanted a proper investigation.

Of course no feedback after 2 months until I asked. And the answer I got was that only the hotel duty manager got the key to open the safe box, so they found no problem. BTW, the safe was the password type that you select 4 digits of password yourself.

Ibis Centro was good in many ways, but I would not stay there again.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank HKGTravelLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLISACCHI, Responsabile relazioni con la clientela at Ibis Milano Centro, responded to this reviewResponded 2 June 2014

Dear Guest,

Thank you for taking the time to let us know about your experience by writing a review on Tripadvisor.

We deeply regret that you have lost 200 $ during your stay in our hotel, but I can assure you that we have done a deep investigation following this issue as we take such matter very seriously.
As per the information we have collected after analysing in our system the openings of your room and your safety box, it appeared that no one could have opened your safety box in your abscence as the safety box was properly closed with your personal code.

Even if we deeply regret that this money has been lost during your stay in our hotel, we truly hope that we will have the pleasure to welcome you again, giving us the opportunity to regain your confidence in our hotel.

Best Regards,

Guillaume Alexandre
Executive Assitant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

The Ibis chain offers convenient pricing by cutting superfluous services while maintaining a good level of comfort. The Ibis Milano Centro is not very different from other hotels in the chain - it is a large hotel by Ibis standards, and the bar closes early leaving you with vending machines that do not understand the concepts of change, cards or paper money - they accept only coins, make sure you have the correct amount.

The rooms are small but have a desk. Wifi is free and works fine.

The good thing about the hotel is the location: you can walk to three different metro stations, one in each line, and many trams circulate close to the hotel. Milan's central train station is half a mile away, and the Giardino Pubblico, a nice public space where people go to rest or to run, is easily reached on foot. There are good restaurants in the neighborhood, specially around the Piazza San Camillo de Lellis just north of the hotel.

Great value!

  • Stayed: May 2014, travelled on business
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Thank R_TheReader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

Hotel with good pricing, near by foot to subway where you can go to all distrikt in the city. Walk distance to city church 20min. Smal room, clean. Ok shower, but litle water... Hotelpersonal was not very serviceminded. OK hotel for the price.

  • Stayed: May 2014, travelled with friends
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Thank Peterskane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLISACCHI, Responsabile relazioni con la clientela at Ibis Milano Centro, responded to this reviewResponded 2 June 2014

Dear Guest,

Thank you for taking the time to let us know your experience by writing a review on Tripadvisor
We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.

We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations.

We are ready to welcoming you again upon your next stay, trying then to regain your confidence.

Best Regards,

Guillaume Alexandre
Executive assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Milano Centro

Address: Via C. Finocchiaro Aprile 2, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#19 Green Hotel in Milan
#28 Best Value Hotel in Milan
Price Range: £59 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Milano Centro 3*
Number of rooms: 439
Reservation Options:
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Also Known As:
Ibis Milano Centro Hotel Milan
Ibis Hotel Milano Centro

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