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juliamcg2017
Northampton, United Kingdom

Short break in Milan

4.0 of 5 bubblesReviewed 22 Jun 2017
Brilliant hotel & staff. Absolutely spotless. In a fantastic location for train station, shops and discovering the city. Great value for money. Free wifi & a free welcome drink. We forgot about the City Tax which is €5 pppn in this hotel, so an extra €30 for our break but it still only worked out approx £75 a night B&B which is great. Would stay again without question.
Date of stay: June 2017
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this review
Responded 11 Jul 2017
Dear Mrs. Julia,

thank you so much for your positive comments! We are glad to become aware of your satisfaction and we really hope you will be able to come back soom to Milano.

Kind regards,

Best Western Hotel City
Assistant Manager
Jasmin Umana
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,043)
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Reviewed 9 June 2017

Room was quite small but good enough for 2 people to share. Space is not generous in terms of storage and relaxation. Centrally located within shops and close to everything. Plenty of eateries to choose from nearby.

Breakfast room was good size. Good service. I would have liked to see an extra water dispenser (i.e. hot water for tea/coffee). There was only one hot drink station and only 2 people could use it at a time. When it got busy there was less supply of hot water. Hot flask readily available for tea on busy times could do the trick.

One downside to my stay was I encountered a problem bringing more than 2 people in my room. I had guests reconnecting from childhood days and happened to be living in Milan. I appreciated it may be to do with hotel policy but it was quite of a disappointment as I would have preferred to move less. I was recovering from tiredness and did not want to rush to go out. Simply because my guest and her daughter were not allowed in.

We were given a complimentary voucher for a welcome drink to consume whenever we were ready, Which was nice. Over all my stay was comfortable.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Local-Scarlet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded 10 July 2017

Dear Guest,

thank you very much for your review, we are pleased to know that you had a pleasant stay at our hotel.
We are sorry for the little inconvenience regarding your friends, but in Italy hotel's security rules are very strict and it is not allowed to host in the room more people in addition to the registered guests for more than one hour and always by asking everybody for an ID card.

However we hope to have you again among our guests and we send you our best regards.

Best Western Hotel City
Assistant Manager
Jasmin Umana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 31 May 2017 via mobile

Booked this hotel as a best average of price, distance to center and what it had to offer and i was not disappointed. Close to metro, located on a good street for shopping. Clean and everything in general was up to par.
Ps. Breakfast was only 3 euro more and was very worthwhile. Dont miss it!

Date of stay: May 2017
Trip type: Travelled with friends
1  Thank Αποστολης Π
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded 7 June 2017

Dear Sir,

thank you so much for your kind review, we are happy about your satisfaction and we hope to have you soon again among our guests.

Kind regards,

Best Western Hotel City
Assistant Manager
Jasmin Umana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 29 May 2017

Best Western in Milan is one of the greatest hotels I´ve ever stayed in Europe. It has everything you'd expect from this chain and a great staff that always helped us when we needed.

The rooms are pretty confortable, good sized, clean bathroom and large bed. The breakfast is also a PLUS, because you pay 3 euros per person each day and have access to a rich buffet with several options.

When you do the check in you win a welcome drink in a very cool place at the lobby and can also eat some pretty good "aperitivos".

The hotel is near the "LIMA" SUBWAY station, which is the red line. Can get you to the Duomo in a few minutes. This Best western is also located in the corso Buenos Aires a hype neighborhood and full of good restaurant choices nearby such as the incredible "Mama Rosa".

Although is inside a shop gallery, everything inside the hotel is pretty neat and organized.

Can't forget the amazing staff member, Eliane, which helped us a lot during our stay.

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank MacaronniMastroiani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded 7 June 2017

Dear Sirs,

thank you for taking time to write such a wonderful and detailed review, we really appreciate it!
It's a pleasure to become aware of your satisfaction, we are happy that we have helped you in making your stay as beautiful as possible and we hope to be able to see you soon again in our Hotel City, Eliana sends her greetings too!

Best regards,

Best Western Hotel City
Assistant Manager
Jasmin Umana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 27 May 2017

I checked in on April 17 AM and left on the next day. Room was equipped with a little kettle that did not work. I brought to Alberto, the Manager & he assured that I'll have one replacement shortly. I was kind of skeptical, but within 5 minutes when I went back to my room - a lady came with a replacement!
I was also offered a nice yummy bread loaf when I told him of my hunger:)
And btw - breakfast room is really cozy and food is well presented and nice!
What I did not like was room was facing a block of apartment that can see right into the room. Water in bath was also not running properly.

Room tip: Not to face apartment units
Date of stay: April 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank ELSIE C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded 7 June 2017

Dear Mrs. Elsie,

thank you for your comments, we are sorry about the little inconvenience you have had with the kettle in your room, our staff loves to help our guest in case of assistance and it has been a pleasure to bring you immediately a new one.
We beg you pardon for the lack of water pressure, we hope you have contacted our maintenance service to fix it.
Hoping to have you soon again among our guests, I send you our best regards.

Best Western Hotel City
Assistant Manager
Jasmin Umana

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 25 May 2017

I booked three nights in the Best Western City hotel for my partner’s birthday last weekend. Having stayed in various Best Western hotels before I was assured of a certain level of comfort and I’m happy to report no problems with this hotel. We arrived around 5pm after a short walk from Milan Central Station, check in was smooth and we were invited for a complimentary drink that evening. On entering the room, it was spacious and clean if a little too hot, but it was very warm that weekend. We turned up the aircon and though it didn’t make much difference eventually the room cooled down. Before heading out we took the hotel up on the offer of a free drink and we’re given a glass of prosecco and some canapes, there’s not a bar as such in the hotel, just a trolley in the reception/lounge area, but I appreciated the effort and it was a nice touch. Over the 3 night stay we noticed the reception was manned at all times which was assuring and entry was controlled later on in the evening. In the rooms, you get a flat screen TV complete with a variety of channels in a number of languages but there’s so much to see in the city you shouldn’t stay in and watch TV, there’s also a small mini bar, we only drunk the water which was reasonable at €2 but with all mini bars watch out for racking up a bill. Having done a lot of research to find a good hotel for a good price I couldn’t recommend this place highly enough, it is in an ideal location with lots of bars, restaurants and shops right outside as well as a metro link. Top marks!

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank gillow14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this reviewResponded 7 June 2017

Dear Mrs. Gillian,

thank you for having reported your satisfaction about your recent stay in our hotel, we are glad to know that everything runned properly and that you will have a good memory of your city break.
We really hope you will be able to come back again and we send you our best regards.

Best Western Hotel City
Assistant Manager
Jasmin Umana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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