Stayed here for one night while in transit to lake como. It was in a great, central location. Staff very friendly. Wonderful breakfast. Room comfy and deceptively large. Complimentary welcome drinks were a lovely touch! Will be back
Dear Guest,
thank you for your kind feedback, we are happy that you were so positively impressed only spending one night with us!
We hope you will have the possibility to come again and stay for a longer period.
Kind regards,
Best Western Hotel City
Assistant Manager
Jasmin Umana
It takes a hour on the train from the airport to milan central. We walked to the hotel from the central train station and it took about 15 minutes. On arrival were were offered a free welcome drink and given keys to our room on the 4th floor overlooking the road. We did not find the road noisy except for a couple of loud motorcycles. The air con had been on and it was nice and cool. The bed was large and super comfy and room size was as expected with a bathroom with well stocked toiletries. Breakfast was amazing for just £3 each! Lots of choice with a small hot offering. You could not find better in the whole of Milan! You also have free coffee/hot chocolate available in the small bar all day long with free croissants. Reception staff really helpful. The lift is small but we only used it to get our cases up and down to the room. The metro stopped almost outside - the red line - and Lima stop. You can get a full day pass for£4.50 if you wish. We walked everywhere, the cathedral Dumo took us 25 mins and the castle another 10 on top. We walked 13 miles on both the full days we were there. We found that food was a lot cheaper outside of the main tourist areas. One restaurant offered a 1 litre of coke for 18 euros!! As for Milan, well it's not a patch on other cities and not much to see apart from shops and graffiti. The hotel was great and would be happy to recommend but as for Milan, we won't be back in a hurry. Go to Prague, Berlin or Amsterdam, sorry Milan!
Dear Mrs. Kerry,
thank you for your detailed review, we are happy that you were satisfied with our services and facilities and we're proud to be part of your journey memories!
May be you will find another occasion to come back to Milano, there are many secret places to discover...!
Kind regards,
Best Western Hotel City
Assistant Manager
Jasmin Umana
Selected this hotel based on central location and price.
Arrived in Milan in the morning - no problem to have your luggage stored before you can check-in. Hotel itself has no parking you will be directed to a nearby parking garage. about 5 min walking distance.
Concierge/Check-in Staff is friendly and helpful. First problem you have to conquer after check in - the elevator - to small for 3 people and luggage, so someone has to walk to the 5 floor. Note the elevator will become a "bigger problem" in the morning when everybody goes to breakfast and wants to check out - prepare for some waiting.
ROOM - well the first room we got [family room 3 beds] had an A/C problem - water dripping from the sealing - since the elevator was now occupied by cleaning staff - walk down 5 floors, complain - no problemo, hotel staff arranged right away for new rooms. Now we have 2 rooms for the same price - single and double same floor.
Checking the air condition -> no sign of operation -> all right, walking all the floors down - complain - explanation power problem will be fixed later. OK - lets first conquer Milan. Coming back in the evening - A/C still not running, new staff downstairs, no idea what i'm talking about - so sorry. Well so much about the A/C for a hot summer night in the city.
Breakfast is a bargain for the money paid
Overall and with a smile - the hotel is OK for 1 night with no A/C
If you stay longer you want to get this fixed
Dear Guest,
thank you for your detailed review, we beg you pardon because unfortunately right during your stay our air conditioning system had a balckout and it took longer than expected to fix it. Milano can be very very hot during summer and we perfectly unrstand that such a problem causes a big discomfort, we are really sorry.
Hopefully you will give us another opportunity to show you our professionality and comfort.
Best regards,
Best Western Hotel City
Assistant Manager
Jasmin Umana
Located on the main shopping street, Corso Buenos Aires, and less than a minute's walk to the Lima stop on the metro red line, the location is really great and you can make your way around the city from this central location. Surrounded by shops, restaurants and bars it was great for going out in the evenings. The breakfast was standard mainland European but was nice and they did have a few hot options to choose from too. The bar/lobby area was small enough but really nice and the service provided by hotel staff was quite exceptional. The elevator is very small (Fits maybe 3 people, or 2 with small suitcases), so most of the time we would take the stairs... Simply because it was quicker than waiting.Also with a street facing room, the traffic noise can be pretty loud when a door or window is open, when closed this wasn't an issue as the soundproofing was really good, we generally used the A/C and had no problems. I really enjoyed our stay here and I would definitely return!
Dear Guests,
thank you so much for your kind review!
We really appreciate you comments regarding our location and especially about our soundproofing windows because we know that this a very important matter for our guests and not every central located hotel is able to ensure it.
We hope that you will be able to come back to Milano very soon, in the meantime we send you our best regards.
Best Western Hotel City
Assistant Manager
Jasmin Umana
Brilliant hotel & staff. Absolutely spotless. In a fantastic location for train station, shops and discovering the city. Great value for money. Free wifi & a free welcome drink. We forgot about the City Tax which is €5 pppn in this hotel, so an extra €30 for our break but it still only worked out approx £75 a night B&B which is great. Would stay again without question.
Dear Mrs. Julia,
thank you so much for your positive comments! We are glad to become aware of your satisfaction and we really hope you will be able to come back soom to Milano.
Kind regards,
Best Western Hotel City
Assistant Manager
Jasmin Umana
