We arrived after navigating Milan's challenging downtown. You will be charged an absurd 30 euros per night to park in their garage. The bellman helped us to our room with our luggage; it was terribly warm. He adjusted the thermostat to the coolest setting but it made no difference in the temperature. We had to open the windows throughout our stay to cool down.
We decided to get cleaned up a bit and look for a market. Take note that the toilets do not flush that well (#1 or #2 for that matter). We returned from the market with a few cheeses and sliced meats and found a quiet nook with a few tables and chairs near the lobby. After opening our packages, an employee (we later were informed this was Fabrizio the bartender) stormed in and told us we had to return to our room to eat. We attempted to discuss this with him but he stomped out of the room. This dreadful service was reflected throughout our stay. This hotel had no restaurant so we were not impacting their income.
We attempted to use the "high-speed internet" but it was useless. We came to the lobby with our laptops and the employee said the problem was with our computers (we had no problems at the previous hotel in Venice). We had two IT executives in our group so this was especially insulting. He later said that many guests complained about the lack of internet access and offered us the name of a cafe with wi-fi access. We attempted to watch TV but less than 10 channels were available. The front desk said it would be upgraded soon (but many other reviews reference the lack of internet access).
The bathroom had an absurdly small modular shower that is too small for an adult. Be prepared to bang your elbows and knees while showering. There were also ashtrays on each of our bedside tables. Are they seriously encouraging guests to smoke in bed? Perhaps they would rather burn this hotel than upgrade the employees and amenities.
While passing though the lobby during our stay, we noticed more guests with their laptops at the front desk. I assume the employees blamed the lack of access on the guests' computers. We also received more surly glares from Fabrizio the bartender. I can't believe that someone with such poor interpersonal communication skills is employed in a service industry.
While checking out, the credit card machine wasn't working and took several swipes to complete. This dysfunction was a fitting end to a stay plagued with so many problems.
- Official Description (provided by the hotel):
- Hotel Carrobbio is a classy 4 star hotel in Milan that pays great attention to all details. Set in the heart of Milan, just 5 minutes walking from Dome Square, in a quite side street of Via Torino, which is a charming corner of the Old Milan, once full of carriages, from which it takes its name "Carrobbio". Our Hotel is located just 10 minutes walking from the Expo Gate, the headquarter of the Universal Exposition that will start in Milan on May 1st 2015. Our city centre Hotel is very well connected being very close to the main subway stations of the city like Duomo, Sant'Ambrogio and Missori. The Hotel has 56 rooms, some rooms with large terraces and two with a private garden. Connecting rooms upon request, perfect for families and friends. The buffet brekfast, rich of homemade products is not included in the rates on the website, it costs € 13,00 per day, per person. Our Private automated Garage, has to be booked in advance, it costs € 30,00 per night. ... more less
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- Also Known As:
- Carrobbio Hotel Milan