We booked this hotel on our last night in Italy, a Sunday, as it was very near to the start of the Malpensa Express which we were going to take to catch an early flight home the following day. Unfortunately I was pick-pocketed on the Metro from Milan Central station to the hotel and my passport and wallet were stolen. The reception we got was a bit cold when I couldn't produce a passport for the check-in and I felt distinctly unhappy about the lack of sympathy for my situation.
However by the time we had returned from taking our luggage to the room there was a real change of heart from the man at the reception desk. I think sometimes as a traveller one misunderstands the no-nonsense way some Mediterranean people speak for brusqueness but underneath this manner of speaking they are actually concerned.
So a taxi was organised to take us to the police station, our stay was extended for the additional night which was required for me to get a new passport although we had been told that the hotel was fully booked for the following few days, there being am exhibition in the hotel conference areas. So all in all we received very good and helpful service from the hotel.
The location of the hotel is good and we were right across the road from the famous Santa Maria della Grazie, home of Leonardo's Last Supper which we couldn't see as we did not have any booking!
No complaints about the room, bathroom or breakfast but then it was the most expensive place we stayed during our 3 week visit to Italy! Quite a long walk to the lifts to take us to our room though.
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- Also Known As:
- Palazzo Delle Stelline Milan