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Best Western Plus Hotel Felice Casati
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Reviews (976)
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All reviewscorso buenos airescentral stationporta venezianice hotelstayed for nightsreception staffhotel is locatedshopping streetminutes walking distancepleasant staysmall roomcity breakrestaurants and barsreception areamain attractionsexcellent breakfastbusiness trip
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Reviewed 14 August 2013

We stayed here for three nights from 12th July to 15th July 2013. We arrived slightly earlier than check in time and staff were helpful to lock our luggage away then take it up to our room once it was ready. The room was located on the second floor, overlooking the courtyard and was very quiet. The room was modern, spacious and very clean. The shower was great and bathroom was large. We did initially have some issues with the hotel safe but staff came up immediately to reset the safe combination. The hotel is well located; only five minutes walk from the metro station of Porta Venezia and around a 25 minute walk to the Duomo. On our last night the barman wasn't working but the staff were really helpful and arranged drinks for us. I thought the price we paid for the room was excellent value and customer service was great. I would definitely stay there again the next time I take a trip to Milan.

Room Tip: We were located on the second floor overlooking the courtyard - very quiet, no street noise.
  • Stayed: July 2013, travelled as a couple
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Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2013

For the price we paid for this hotel (3 nights for the price of 2), it was of a surprisingly high standard. The receptionists were very friendly and helpful. The decor is sumptuous with marble floors and chandeliers but is not outdated and manages to maintain a modern feel. The room was very comfortable and we were extremely grateful for the air conditioning in 30+ degree temperatures. It was also spotlessly clean.There is a wide variety of choice for breakfast. The location was not perfect but it is only about a 10 minute walk to the nearest metro station and only one stop away from Central Station (and only a 5 euro taxi ride away). I do not think it would be possible to find a hotel any more central of this quality for the price.I would have no hesitation in recommending this hotel to anyone planning a visit to Milan and I would definitely stay here again if I were to return to the city.

  • Stayed: July 2013, travelled with friends
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Thank JANE C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2013

Situated very closely to one pretty good shopping street (Via Buenos Aires) and a few great small pubs and bars it's a very nice place to stay for a short period of time. Rooms were small (as expected) but very clean with a modern feel to them, a very nice bathroom and AC (much needed when it's 25+ C degrees during the day).

If you have a car, parking can be done outside within the blue lines (we always found parking during our 3 night stay). Service was really good (very nice and friendly staff), breakfast was above average for an Italian hotel and as far as negatives go, they remain short with some of the elevators being slow (one specifically... problem with the buttons?) and there was no bartender during one of the days (they were kind enough to help us in any way they could though).

Worth noting is it's walking distance to many of the popular places; shopping streets, the douma, etc. If I ever go to Milan again, chances are very high I'll revisit this hotel.

  • Stayed: July 2013, travelled as a couple
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Thank Quincy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2013

The five star rating for this place comes mainly from the value for money I think we got here. It is a nice, well kept hotel in a reasonably good location in Milan, a 15 minute walk from the main station and a 20-30 minute walk from the main squares and shopping areas. The room we had was truly tiny but this wasn't an issue as we had everything we needed, I.e. a big enough bed, a decent bathroom etc. The breakfast buffet here is generous, the wifi free and the service friendly so you can't really go wrong with this place.

  • Stayed: July 2013, travelled as a couple
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Thank Lina_Bam_Bina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2013

We have stayed here , I think 4 times over the years we have visited Milan.
It's a good Hotel but a few blocks to far from the shopping area of Corso Buenos Ares.
But at the prices that were on offer we couldn't refuse. The Hotel is clean and comfortable, air conditioning worked and we slept fine.
The first night we were late and asked for a drink only to be told by a very rude night receptionist that the bar was closed ... end of . Obviously the hot weather was getting to him ( Saturday 27th July) I don't normally give hints to Hotel management but this guy was downright RUDE.
Room Service was also poor, towels were changed every day, even though we adhered to the Hotel Environmental Impact Policy and did NOT put the towels in the shower tray. However we did have to go to reception and offer to pay for toilet paper as we hadnt had any refils for two days. Tissues are softer anyway.
Breakfasts are good but dont leave your table to get any extras, we had laid out our table with a selection , wnt to get a coffee and returned to find the table cleared of uneaten food even though our bags etc were on the chairs (Francesca). What a waste we just had to get it all over again.
This place needs a good shake up.

  • Stayed: July 2013, travelled as a couple
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1  Thank Noel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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