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“stay ruined by bad hotel staff attitude, lacking customer service skills and unruly guests”

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Best Western Plus Hotel Felice Casati
Ranked #68 of 428 Hotels in Milan
Certificate of Excellence
Milan, Italy
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“stay ruined by bad hotel staff attitude, lacking customer service skills and unruly guests”
Reviewed 28 March 2014 via mobile

My stay at this hotel was ruined by extremely loud guests in the adjacent room, who kept their tv set volume to the max. Made stay a nightmare. When asked reception to assist, to add insult to injury, was told with an attitude that it was not possible for the hotel staff to "bother" the unruly guests as it wasn't "late" yet *I.e. as if being told "just go knock on their door and have a fight with them yourself!". Furthermore Implying that it was ok for anyone to turn their room into an improvised disco.... unheard of , rude and unprofessional way to handle the situation by a 4 star hotel reception staff. The problem was raised twice during the stay. Reception staff intervened eventually only after argueing and threatening to lodge formal complaint and leave poor review

Stayed March 2014, travelled with friends
Helpful?
2 Thank waldo_gus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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871 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
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English first
Level 5 Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 16 March 2014 via mobile

It's a hotel with the train station and the city center in walking distance. Situated in a Side-street free of heavy traffic and other street noises. It's non of the modern 90s or later style hotels but an older building with a real nice atmosphere to it. The rooms are maybe a bit smaller than in the average BW but they have definitely more style and ambience providing for a pleasant stay. The staff is very friendly and helpful.
One thing I like to mention as an extra plus is the very fast and encrypted(!) Wifi.
For us breakfast was included which featured a wide selection from typical Italian to international style all very tasty and what you need for a long day discovering Milano. Notably here a separate section with items that were gluten free and / or reduced fat.
The hotel has been renovate recently and this you can see there is not a single spot in the hotel that is not working or shabby. The only thing I would mention on the to improve part is a very individual one for us room and the hotel were much too warm.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Skysurf88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 March 2014 via mobile

Good location, very clean but small rooms, friendly reception.
Value for money for business purposes. The hotel needs to renew the corridor carpet in order to give a fresher aspect to the old building.

Stayed March 2014, travelled on business
Helpful?
1 Thank VenetiaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fabiribo, Direttore at Best Western Plus Hotel Felice Casati, responded to this review, 21 March 2014
Dear “VenetiaK”

I would first of all like to thank you for taking the time to write about your stay at the BEST WESTERN PLUS Felice Casati.

We were very pleased to read that you found our location close to the Metro line 1 and Milan’s Central station to your liking and that you appreciated the friendliness of our reception staff as well as the clenliness of our bedrooms. We are sorry to read that you found the size of your room small however we would like to point out that we do have larger superior rooms available should any of our guests require extra space during their stay.
We are however somewhat perplexed that, despite your overall positive description, you awarded us with a rating equivalent to “Terrible”. If this is an over sight, we would greatly appreciate it if you could amend your rating as we place great trust in Trip Advisor and the excellent unbiased opinion it gives regarding hotels.

Thank you for your understanding.

Yours sincerely
Fabio Riboni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Novo Hamburgo, RS
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 March 2014

Very good hotel for a business or vacation trip. Near to the Porta Venezia metro station and also from the Corso Buenos Aires, its a perfect hotel for who likes to eat in good restaurants, or even have a great gelatto

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bruno S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 February 2014 via mobile

Lovely clean hotel, staff very helpful and not overly friendly. Dont expect a lie in after 8am though, they have the noisiest cleaners ever! Good breakfast selection. Resonably close to everything no more than 10 mins in a cab to all major attractions. And good value for money.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aislingh79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hohenpeissenberg, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014

Very good Hotel, good Price, tasty breakfast, nice and friendly staff, clean and big rooms, not far from the Center, possibility for Shopping next to the Hotel even in sylvester night, good and cheap Restaurants very Close to the Hotel, so you do not have to go very far for the daily things.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hbadstie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 5 Contributor
80 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 11 December 2013

it took me more than an hour to find this hotel. it is in a small lane away from main road. the hotel was ok. the rooms were very small and bathroom was super small. there were white ants on the wooden floor and i had to somehow save my luggage from them. bathroom and room is very small. no vegetarian option in dinner menu and also no pizza in an italian hotel beat that! the reception was helpful and got taxi arranged quickly. the only good thing for a hungry veg person was the cookies and free croissant near the lift,

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank YoungIndianTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hotel Felice Casati

Property: Best Western Plus Hotel Felice Casati
Address: Via Felice Casati 18, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#45 Romantic Hotel in Milan
#54 Business Hotel in Milan
#57 Luxury Hotel in Milan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Hotel Felice Casati 4*
Number of rooms: 99
Official Description (provided by the hotel):
Comfortable hotel in Milan, BEST WESTERN PLUS Hotel Felice Casati is a 4 stars hotel completely renovated and equipped with the most modern facilities. Located in a strategic position, the hotel is half way between the Central Railway Station and Porta Venezia, and at a short walk from Corso Buenos Aires, the main commercial area in Milan. The hotel is close to public means to reach in a few minutes the city's main attractions such us the Duomo, the Castello Sforzesco and the trade fair. Our bar is available with a few hot and cold. 4 Good reasons for choosing this Hotel in Milan: Close to Corso Buenos Aires, the main business and shopping district, and a short distance from the city centre. Quiet and comfortable hotel thanks to its position, 100 meters beside Corso Buenos Aires. ... more   less 
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Also Known As:
Best Western Felice Casati
Best Western Milan
Milan Best Western

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