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“Do not book taxi through reception”

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Hotel Capitol Milano
Ranked #90 of 428 Hotels in Milan
Reviewed 20 October 2013 via mobile

Stayed here for the F1 which was a fantastic experience. However, the same can't be said for this hotel. The rooms were average and screaming out for a refurb. Don't even attempt to use the overly expensive wifi. Very poor signal. The staff were unbelievably rude and DO NOT order a taxi/limo through reception. We initially ordered a limo through the hotel to transfer us from the airport to the hotel. We then got the details from the driver as we thought it would be great to turn up to monza in a bit of style. There was 10 in our party so we'd need 2 limos. The limo company were very helpful and quoted us a great return price to monza. The receptionist, blonde lady, asked us if we'd sorted transport to which we advised her we had and told her the great rate we'd been quoted. BIG MISTAKE! She told us that it was one way which we knew was a lie as we'd confirmed with the company it was a return price. She then tried to charge us nearly double to book the limo. We obviously declined! When the limos arrived to take our party to the F1. The receptionist 'blonde lady again' started ranting and raving saying we booked through her and we need to pay her the ridiculous quote she gave us the day earlier. Is she for real??!!! After a heated argument at reception we got in our limos and paid the driver the originally quoted price. The staff at the hotel were unbelievable, it was obvious the extra was to go straight in their pocket!!!! Left a very bitter taste in our mouths for the rest of the stay.

Stayed: September 2013, travelled with friends
2  Thank Gavster78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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99 - 105 of 431 reviews

Reviewed 14 October 2013

Stayed two nights. Did not eat here. Front desk extremely helpful. Rooms clean and updated. Only issue was the tub/shower was a bit of a challenge to use ....... whirlpool tub with a shower.
Would definitely stay there again.

  • Stayed: September 2013, travelled as a couple
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Thank ah3000Car
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013

You must ignore these negative reviews. This is a quality hotel! The best value for business travel to Fiera.
I have travelled extensively in Italy, Germany, France mostly on business.
If you are a seasoned traveler this hotel is a gem!
Wifi is quirky but workable or my iPad, bb and z10. Location is 5 star for both business and pleasure. 10 minute walk to "da Vinci Last Supper" (be sure to reserve in advance).
Easy access, 3 minutes walk with bags fom Metro(subway) Pagano. You will not find a more convenient home for access to "Rho Fiera". My single room was tiny but 4 star and newly renovated. Breakfast puts any American hotel to shame!
Make sure to grab a bite at "Panino Giusto" up the street on the way to Metro. Late night snacks to die for!!

Stayed: September 2013
Thank 2QRIUSCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2013

The hotel is not a 4 star property. The lobby might be nice, but room was dirty and carpet was coming up. Front desk had a serious attitude problem. Manager was "on holiday" for a month, so no decisions could be made until he came back.

The air conditioners in this hotel are very bad, do not expect to have a comfortable temp. We waited hours for ours to cool the room, and receptions response was: "don't expect american AC temperatures". They refused to switch us rooms because the manager wasn't there.

We ended up leaving because of receptions lack of ability to help us, and lack of a cool room.

Stay somewhere else.

  • Stayed: August 2013, travelled on business
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2  Thank ENY1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013

This hotel is in walking distance to The Last Supper and Coin (Italy's version of a department store). However, it's not close to the Cathedral, Strozi Castle, or Arcade. The room was great, but the snarky attitude by the front desk staff left a sour taste. NOTE: Only one device is allowed on free Wi-Fi use. No exceptions! I was told that once one device is clicked off, another can log on. But that simply wasn't true. Both our friends and I couldn't get Wi-Fi on additional devices. What made matters worse was the front desk staff arguing with us about this issue. After much discussion, they refused to provide additional assistance with any matter. Bottom line: Room great. Service poor.

  • Stayed: July 2013, travelled with family
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1  Thank Patty449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013

- It is near Milano fiera, just two metro stations and not far from the central area
- It is close to commercial area.
- Clean rooms.
- Helpful reception staff.
- Breakfast is average.
- Single rooms are small, so try to avoid.
- WiFi is very limited (just to check regular e mails).
- Air condition takes time to cool the room as it stops immediately after you leave out.

  • Stayed: June 2013, travelled solo
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Thank AKM2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2013 via mobile

Stayed here for 2 nights as a birthday treat from SO. Choose this hotel due to close proximity to San Siro Stadium (Bon Jovi concert). The suite was well appointed, clean, comfortable and spacious. The bathroom had a jaccuzi bath, lots of hot water and plenty of clean, fluffy towels. Breakfast was continental with a limitless choice and i might add, fully stocked with both hot and cold optipns. The staff went out of thier way to be helpful on all aspects of our stay. Overall opinion.............excellent.

Thank Tiamaria54
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hotel Capitol Milano

Address: Via Domenico Cimarosa 6, 20144 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#73 Luxury Hotel in Milan
#106 Business Hotel in Milan
Price Range: £73 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Capitol Milano 4*
Number of rooms: 66
Official Description (provided by the hotel):
Four-star boutique hotel located in an elegant and lively shopping and entertainment area of Milan, just few steps from the Leonardo'€™s Last Supper and chosen by individual travelers who look for intimacy and quietness. Next door to the hotel there are plenty of designers stores, jewelers, electronics shops, great restaurants and trendy bars. The 66 rooms are finely decorated and equipped with the most up-to-date comforts as the extraordinary sleeping system, flat interactive TV, hydro massage and Wi-Fi. ... more   less 
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Also Known As:
Capitol World Class Milan
Hotel Capitol World Class

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