This hotel is a little unusual - not quite what you expect. It is slightly eclectic in style , but we thoroughly enjoyed our four night stay. We were desperate for good sleeps after being in several noisy rooms in Italian cities. Although we booked a superior room we found ourselves in a small junior suite overlooking the courtyard in the "old building". It was great - although no view to speak of we had lots of space and it was sooooooquiet! ( Room 22 if you are interested). It was on the ground floor in a very secure area just behind the reception - very convenient. It also had recently been refurbished. We did have a problem with maintenance whilst there and they were slow to deal with the issue - really their mistake. Within 15 minutes of them sorting out the problem a manager turned up with a bottle of Prosecco and some snacks to apologise...now that is good service.
The service is a little over the top but having worked in customer service all my life, I think this is how they want it to be, and is part of their business positioning so my view is that it is good to enjoy it even if it is a bit twee! Well done Hotel Berna if you ask me!!Wasn't hugely impressed by the breakfast but it is OK, but I can see others loved it. Definitely ask for a coffee to be made for you, the one in the flask is dreadful! Plenty of choice and plenty of food! Internet was very fast and reliable at all times.
Easy access from the station for the metro into Milan and day trips - we went to Como and Verona for the day....it made it all so easy. Overall great - thoroughly enjoyed Milan and definitely would return to the Berna - not flash but great mid range price. ( Got a great price by the way pre-paid on Hotels. com and 10% cashback on Quidco for the Brits!)
- Official Description (provided by the hotel):
- If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more less
- Reservation Options:
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- Also Known As:
- Berna Hotel Milan
- Hotel Berna Milan